Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies. Reason #1 – Churn.

Analytic Tools 90

Analytic Tools Reporting Tools Data Visualization Software Review 90

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. While FullStory works for mobile apps, the web/mobile hybrid platform doesn’t cover every framework, particularly with non-native tech stacks (e.g.

Data Visualization 119

Data Visualization Analytic Tools Feedback Software Reporting Tools 119

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. It is not that those books are bad. There are a couple of well-known reading lists for UX/UI and product designers. Summing it up: Sprint describes how to include design in your product development.

Books 138

Books Technical Review Research Software Data Visualization 138

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Let's jump right into it!

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Others celebrated birthdays and had weddings via Facebook and Zoom. District Judge Robert Scola Jr.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Online reviews: Allow customers to share their opinions and experiences publicly on review websites. What strengths and weaknesses of our competitors’ products/services have you noticed?

Customer Feedback 82

Customer Feedback User Testing Feedback Software Data Visualization 82

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). Product leaders can’t spend all their time globetrotting from one event to the next. The 2020 edition is a virtual, one-day event. Unplugging can be hard.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. Plot summary.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

MAY 21, 2020

Instinctively, we all know what bad design looks like. Which mean your customers know what bad design looks like. Here we’ll go over the history of Product Design, the fundamental elements of good UX, and a who’s who of the design team. The team who made your email inbox interface? A product designer.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life.

Product Manager 162

Product Manager Product Management User Testing Customer Experience 162

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Celebrate first team win.

Data Visualization 129

Data Visualization User Testing Marketing Product Research 129

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Indirect feedback – This is the feedback you need to actively look for without directly asking for information, such as from social media and product reviews.

Feedback Software 81

Feedback Software User Testing Customer Feedback Analytic Tools 81

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I know we’ve met a few times at different Mind the Product events.

Feedback Software 190

Feedback Software User Testing Product Research Research Software 190

Userpilot

MARCH 18, 2021

But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. If you’re a mid market company with a product team you’d probably go for ‘the Product Growth Tool for Product Teams’. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

NOVEMBER 15, 2021

Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. The poor UI design may actually slow your team down. Professional.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 80

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? That means doing your homework regarding market intelligence, product-market fit, technical feasibility, and the like.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

JULY 21, 2022

Some ways to offer bad customer service include: Having an old-fashioned call center and still giving scripted answers. Personalize your in-app support hub content based on user segments , user events, localization, and more. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. It is not that those books are bad. There are a couple of well-known reading lists for UX/UI and product designers. Summing it up: Sprint describes how to include design in your product development.

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Both of these examples would increase the lifetime value of that customer , as well as take the pressure off your sales team to close new business. Speed is of the essence here. Lower support costs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MARCH 22, 2021

TL; DR. Product marketing is different compared to general marketing in that product marketing teams know all the technical details of your SaaS product and communicates it through launch, feature announcements, white papers, and other mediums. With Userpilot, you can run experiments without having to call a developer for assistance.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JUNE 14, 2021

Marketing automation is the process of using software and technologies designed for product marketers to automate repetitive tasks with the end goal of eliminating human error and build contextual and consistent experiences for the users across each stage of the journey. What is marketing automation? Example of a close-ended micro-survey.

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Word of mouth in customer development calls.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Userpilot

SEPTEMBER 8, 2024

You might need a Mixpanel alternative due to how expensive the product is and the lackluster support experience. The platform also has a heavy dependence on code, which can prove challenging for non-technical team members. Here’s a detailed process for setting up an A/B test in Mixpanel: Select an experiment.

Data Visualization 83

Data Visualization User Testing Analytic Tools Feedback Software 83

Userpilot

APRIL 16, 2021

The need for customer education begins right at the beginning of the customer journey, with a study by Retently highlighting that almost a quarter of churned users leave due to poor onboarding. You’re looking to avoid having to involve your development team. But that’s a technical cost you’d probably rather not incur.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. collect VoC data outside the app with customer interviews, online surveys, social media listening, product reviews, customer website behavior. in-app events. What is Voice of the Customer (VoC)? in-app session time.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

UX Studio: Product Management

NOVEMBER 8, 2021

We analyzed dozens of Sacramento web design companies at UX studio to create our independent list of best-rated Sacramento web design firms. It will take a lot of your time to review and assess every company’s website manually. If you need help with product design or user experience research, contact us at UX studio.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Userpilot

SEPTEMBER 20, 2024

This article will teach you how to analyze qualitative data to inform product development and improve the product experience. Quantitative data analysis uses numerical and measurable data, such as event occurrences. Once you have developed a coding system, content analysis is relatively quick and easy because it’s a systematic process.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

NOVEMBER 27, 2023

Looking for a good event tracking tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

DECEMBER 8, 2022

Make sure your MVP is technically sound enough to do the intended job. Product failure is often attributed to poor UI/UX. Use customer feedback and requests to inform product development but not before you validate them. When launching a product , teams face a number of obstacles. 34% or so fail because of that.

Feedback Software 89

Feedback Software Research Software User Testing Analytic Tools 89