Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience.

Data Visualization 82

Data Visualization User Testing Customer Feedback Customer Experience 82

Userpilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

User Testing 91

User Testing Data Visualization Customer Feedback Customer Experience 91

Alchemer Mobile

DECEMBER 13, 2023

Improve your customer feedback programs to reduce churn By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing   Customers leave. This leads to three very difficult questions: How do you know a customer is at risk? Why is understanding churn so painful?

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Experience 81

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Data Visualization 83

Data Visualization Analytic Tools Customer Feedback Customer Experience 83

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. What is user engagement?

Analytic Tools 86

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 86

Userpilot

MARCH 16, 2022

Which customer onboarding metrics can you use to track the success of your onboarding efforts? Customer onboarding can be tricky. There is always the possibility that something will go wrong, making your users leave or downgrade. Customer onboarding not only helps users reach their Aha!

Onboarding KPIs 84

Onboarding KPIs Customer Experience Analytic Tools User Testing 84

Userpilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? In this piece, we’ll cover everything you need to know about customer behavior analysis. Hotjar — for recording user behavior in-app.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Customer Experience 82

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page. Book the demo!

Analytic Tools 84

Analytic Tools Data Visualization Onboarding KPIs User Testing 84

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

Userpilot

NOVEMBER 3, 2022

How can you analyze user behavior from behind the window of your screen? Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. This is where user behavior analytics comes in. Amplitude – for user behavior analytics. What is user behavior?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Customer Feedback 83

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 84

Analytic Tools User Testing Customer Feedback Feedback Software 84

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 84

Data Visualization Feedback Software Product Research Analytic Tools 84

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Userpilot allows you to create a custom event funnel.

Data Visualization 82

Data Visualization Reporting Tools Analytic Tools Customer Experience 82

Userpilot

NOVEMBER 19, 2022

By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. Personalization in SaaS is about delivering relevant experiences to relevant customer segments. – Help users stay engaged and experience the "Aha! . User persona template.

Feedback Software 87

Feedback Software User Testing Customer Experience Customer Feedback 87

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. User onboarding is a complex and multi-faceted process designed to drive customer success and help your users experience value from your product as soon as possible.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 87

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 77

Data Visualization Feedback Software Analytic Tools Customer Experience 77

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 73

Customer Experience User Testing Data Visualization Feedback Software 73

Userpilot

MARCH 27, 2023

Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 92

UX Planet

JANUARY 29, 2024

Target user and market History buffs in our app can dive into richly detailed, authentic experiences of past times. They can access in-depth stories and virtually visit landmark events, satisfying their thirst for historical accuracy and depth. ?? Plan Your Trip Purpose: Directs users to create personalized journeys.

Customer Experience 97

Customer Experience Travel UX Feedback Software 97

Userpilot

FEBRUARY 24, 2023

TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience. Want to see how?

Product Research 90

Product Research Feedback Loop Feedback Software User Testing 90

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 76

User Testing Customer Feedback Feedback Software Product Research 76

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications.

Product Research 180

Product Research Data Visualization User Testing Research Software 180

Usersnap

JUNE 10, 2021

Instead of employing random software testers to go through different test scenarios, Pocket Prep gets actual customers to try out the new application. They would have a dozen schools, think of them as accounts, and around 50 users in the testing environment. If we ship fast but not great, it will only upset our users.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. This game-changer can help you foster customer relationships, drive engagement, and boost business growth.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Customer Experience 81

Userpilot

SEPTEMBER 25, 2023

Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes. Customer journeys under the two growth strategies.

Analytic Tools 83

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 83

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Feedback Software 86

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization User Testing 88

Userpilot

JULY 28, 2024

They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Being a great retention manager involves a multifaceted approach that focuses on both data-driven strategies and fostering a positive customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 11, 2022

If you want to convert your leads into paying customers, having a data-driven segmentation strategy for your product is compulsory. Lead segmentation divides your leads into smaller lists, based on user activities or characteristics. If you don’t separate your leads, you’re just sending everyone the same messages.

Feedback Software 83

Feedback Software User Testing Data Visualization Customer Experience 83

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. Build a product that users love by delivering value and a good product experience. They lack vision and lead nowhere.

Feedback Software 81

Feedback Software Product Research Analytic Tools User Testing 81

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. After the launch, it’s their job to let users know about the changes through release notes. Market and customer research.

Product launches 84

Product launches Product Research User Testing Research Software 84

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 77

Analytic Tools Research Software Data Visualization Onboarding KPIs 77

Userpilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Ready to transform new users into lifelong customers? Don’t let your quest to turn users into lifelong customers fall at the first hurdle!

User Testing 87

User Testing Customer Feedback Customer Experience Feedback Software 87