Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Let's jump right into it! Dashboard in Heap.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. This can be highly useful for hiring managers, as well as for PMs planning their roadmap. There’s been so much written, including by myself, about product management interviews. Will it meet the requirements?

Technical Review 141

Technical Review Analytic Tools Software Review User Testing 141

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. The craft of managing.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Gainsight

JULY 5, 2022

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey.

Reporting Tools 59

Reporting Tools Analytic Tools Weak Development Team Data Visualization 59

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. You are only as strong as the weakest link in your privacy ecosystem.

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Weak Development Team Systems Review Data Visualization Technical Review 220

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Behavioral segmentation helps you filter out power users so you can proactively reach them with in-app modals to ask for reviews on sites like G2 driving word of mouth.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Customer Feedback 89

Tyner Blain

AUGUST 10, 2023

The Jobs of the Problem Statement This article continues a series on the three critical flaws in most product development processes a problem statement exists to address. To reduce the confusion, delays, and waste teams face as a result of not knowing why something is being asked for and not knowing what good enough looks like.

Systems Review 52

Systems Review Customer Experience Software Review Weak Development Team 52

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Register here for FREE to get an inside scoop!

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Userpilot

AUGUST 28, 2024

Product Marketing Teams Can Use Userpilot to: Promote In-App Product Launches without Dev Help Increase New Feature Adoption with Interactive Guidance Measure New Feature Launch Success with Analytics Segment Happy Users to Increase Product Reviews Get a Demo 14 Day Trial No Credit Card Required What is a customer onboarding coordinator?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. Path Analysis : Userpilot’s path analysis allows you to understand your users’ journey before or after a certain event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints.

Research Software 157

Research Software Data Visualization Software Review Technical Review 157

The Accidental Product Manager

SEPTEMBER 28, 2020

Product managers need to learn how to deal with angry customers Image Credit: Jürg Dalkkas Follow. It has become clear that we product managers are now living in a different age and time than we used to. When this happens, just exactly what is a product manager supposed to do? So what’s up with your customers?

Customer Experience 65

Customer Experience Product Management Product Manager Systems Review 65

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Register here for FREE to get an inside scoop!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

The Product Coalition

OCTOBER 8, 2019

An Eye-Opening Exercise Imagine you’re a Scrum Master and the line manager of your team believes that the best sign for a successful agile transformation is a steady increase in the Scrum Team’s velocity. Moreover, if the team fails to deliver on that metric something is wrong with the Scrum Team. Velocity?—?the

Agile 60

Agile Weak Development Team Reporting Tools Systems Review 60

Amplitude

NOVEMBER 4, 2020

Our tool is fundamental to every stage of our product development process. In this post, we hone in on three of the most important levels: finding your North Star Metric, product development, and customer success. At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Customer Experience 52

UX Studio: Product Management

APRIL 27, 2020

Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Before design, the team already had. Over 3000 detailed observation points from our research system.

User Testing 84

User Testing Product Research Research Software Feedback Software 84

ProductPlan

OCTOBER 29, 2019

The developers will handle it. Product managers don’t want to spend time worrying about security. Yes, you, the product manager, you have to worry about cybersecurity, too. Requiring users to agree to a set of terms and conditions might give some product managers a false sense of security. It’s up to IT. Sound familiar?

Roadmap 40

Roadmap Weak Development Team Technical Review Software Review 40

Userpilot

MARCH 11, 2024

Looking for an effective event tracking tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Split

JULY 30, 2019

Review: Feature Flags For Control of Code Rollouts. At QCon New York and GOTO Chicago, I gave talks about how Booking.com, LinkedIn and a few other internet giants have built amazing in-house systems for control and observation with feature flags. If I met you there, thanks for sharing your stories! You’re Winging It?

Feedback Software 63

Feedback Software Analytic Tools Reporting Tools Software Review 63

Userpilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your event tracking needs. Schedule a demo today to explore its powerful event tracking capabilities firsthand.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

The Product Coalition

JUNE 22, 2020

which is easy to manage via Hotjar settings. note: interviews should be led by at least 2 colleagues It’s perfectly fine to manage this manually with a Google Sheet. Create a running product discovery backlog Similar to how you would manage a delivery backlog, treat discovery in the same way. Unless you’re like me?—?terrible

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job. This kind of tooling has to be part of your product management and go-to-market strategy.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Nulab

MAY 21, 2020

Roughly 10% of remote workers rated their company culture as “poor,” compared to around 13% of in-office employees. Certainly, upper management should take note: 40% of those who rated their company culture as “poor” said they planned to leave within the year. Similarly, 66.5% of in-office workers. Cultivating culture.

Data Visualization 52

Data Visualization Reporting Tools Weak Development Team Product Research 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. Top 4 Struggles for Customer Service Teams. You have to understand the customer’s problem and forward it to the developers or marketing team. 6 Ways for Product Managers to Collect Customer Feedback.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

AUGUST 26, 2024

TL;DR Product data capture is the process of collecting, organizing, and managing information about your product. Track user behavior with in-app events. Product data capture is the process of collecting, organizing, and managing information about your product. Collect product data through A/B tests.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Intercom, Inc.

DECEMBER 21, 2021

In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

JULY 19, 2018

Many engineers feel like they must make a jump into management to lead. After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Jean: Especially with engineering teams. All these roles change very quickly.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Userpilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Product Solving

AUGUST 26, 2020

Your entire job as a product manager is to make impossible things, possible. Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. While sometimes innocuous, many of these events resulted in users of the Zoom platform being harmed emotionally.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52