Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. How does this relate to software businesses? Automation is a distraction from the real issues facing workers in the exponential age: from pernicious systems of algorithmic management, to a relative decline in workers’ wages. Exponential ends with a message of hope.

Technical Review 99

Technical Review Software Review Systems Review Books 99

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. Product Managers often face a race to the finish, so to speak.

Research Software 223

Research Software Systems Review Technical Review Development 223

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 82

Analytic Tools Feedback Software Research Software Reporting Tools 82

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. Mixpanel vs Google Analytics.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Software Review 84

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. .

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Mixpanel

FEBRUARY 29, 2024

“Events are a restrictive, inflexible way of modeling data.” What’s lesser known is that Mixpanel’s event-based data model can capture and analyze virtually any business activity. So long as the data point has a timestamp, it can be represented as an event for analysis. We’ve solved event immutability now.

Data Visualization 69

Data Visualization Events Analytic Tools Reporting Tools 69

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Reporting Tools 88

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Paths show you all the actions taken by users before or after a specific event. Reports allow you to track page views, clicks, events, or guide views related to whichever feature you want. Track Events.

Data Visualization 89

Data Visualization Analytic Tools Software Review Feedback Software 89

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 112

Reporting Tools Systems Review Enterprise Technical Review 112

The Product Coalition

APRIL 5, 2020

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. it’s all coincidental.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Split

MAY 1, 2024

In this example, we are going to be showing how to leverage a web app that uses the New Relic Browser Agent and can send the events it captures to Split. The first thing you will need to do is download the sample code from Github and install the required Flask library. This app will send traces to New Relic. Give your app a name.

Software Review 65

Software Review Systems Review Events User Testing 65

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. Why Care About Software Architecture? It’s important to take your medicine of system design. It’s why Agile works so well!

Software Review 98

Software Review Systems Review Data Visualization Document 98

Business of Software Conference

MARCH 29, 2023

She is currently a Senior Engineering Manager, managing frontend and mobile engineers focused on navigation within Slack conversations and sidebar channels. As a new generation of leader and one of the few women of colour managing engineers and designers, she made a diligent study of innovative leadership methods.

Systems Review 40

Systems Review Software Review Engineering Leadership 40

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Source: userpilot.com. Pros of Userpilot. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Arkenea

JULY 8, 2024

A variety of patient information is collected and stored in the system, from medical bills to treatment plans. The tracking system immediately alerts the authorities if there’s a data breach. HIPAA Audit Trails and Logs: An Overview Healthcare systems process thousands of activities each day ranging from user access to payments.

Healthcare 52

Healthcare Systems Review Technical Review Software Review 52

ProductPlan

NOVEMBER 10, 2020

For forward-thinking online retailers, this means hiring an eCommerce product manager. What Is An eCommerce Product Manager’s Product? Although the job description can vary from company to company and across industries, product managers all share at least a couple of common responsibilities. Fluency in eCommerce tech.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

The Product Coalition

OCTOBER 19, 2020

To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. Going back to our example, imagine our current top priority is to revamp our company’s inventory management software for car dealerships. Not all ideas are equal.

Technical Review 170

Technical Review Analytic Tools Research Software Automotive 170

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Arkenea

JULY 2, 2024

An organization that runs on multiple systems such as practice management, EHRs, or patient portals is bound to face data exchange problems. HL7: A Brief Overview HL7 is a standard used in the healthcare industry to exchange data between different systems. HL7 promotes data sharing of records, lab reports, test results, etc.,

Reporting Tools 52

Reporting Tools Healthcare Systems Review Software Review 52

The Product Coalition

JUNE 14, 2022

We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. Currently we have 24 managers working with over 500 translators.

Feedback Software 129

Feedback Software User Testing Systems Review Technical Review 129

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. Process pain points Process pain points arise from inefficiencies within your company’s systems. Poor value proposition.

User Friction 68

User Friction Feedback Software Analytic Tools Data Visualization 68

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 20, 2023

To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. It allows product managers to see how many users return to the product over a period of time. Paths are also available in Pendo, while Userpilot is planning to launch the feature soon.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

FEBRUARY 21, 2023

In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. In Userpilot, you need to create events and tag features manually.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Gainsight

FEBRUARY 10, 2022

Customer Success Management. In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Today, CSMs are responsible for so much more.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product HQ

JUNE 1, 2024

Interested in learning what the essential data product manager skills are? As a result, the data product manager role is there to manage and use data purposefully. Today, data product managers have become so important that, according to Google Trends Data, their search volume has increased significantly over the last ten years.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 83

Analytic Tools Research Software Feedback Software Data Visualization 83

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Experience 69

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. Path Analysis : Userpilot’s path analysis allows you to understand your users’ journey before or after a certain event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. Track custom events to measure the completion of important milestones in the customer journey. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Heatmaps Heatmaps are visual, color-coded representations of user reactions on various points and pages of your website or product.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Behavioral segmentation helps you filter out power users so you can proactively reach them with in-app modals to ask for reviews on sites like G2 driving word of mouth.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87