Gainsight

APRIL 14, 2022

Expanding the team is not always the right answer to address scale and impact. Often, it’s about leadership. Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. They are the driving force of any CS team.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Weak Development Team 52

Good Product Manager

SEPTEMBER 6, 2018

On the Product Love podcast , host Eric Boduch and I had a wide-ranging discussion including how product management leaders need to support the product managers on their team, the most important traits of product managers, and some simple practical ways to be “customer-focused.” ” Upcoming Product Management Events.

Events 60

Events Product Management Product Manager Weak Development Team 60

Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . How do you improve the weaknesses and optimize the strengths?

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member.

Product Management 154

Product Management Product Manager User Testing Customer Experience 154

The Product HQ

JUNE 20, 2024

Furthermore, it also assesses your product sense, overall creativity, and ability to develop and design products with a clear and straightforward approach. Therefore, Google product managers need to be good with numbers and know how to develop proper estimates. What’s the difference between a good product manager and a bad one?

Technical Review 52

Technical Review Software Review Product Management Product Manager 52

The Product Coalition

JULY 24, 2021

And in all these stages, there can be partial or total setbacks thanks to changing environment, one-off external or internal events, mother nature (e.g. I truly believe that our bad mental model i.e. expecting people to execute like machines is at fault here. Can you imagine a team?—?that

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

ProductPlan

OCTOBER 1, 2020

Product leaders can’t spend all their time globetrotting from one event to the next. The events range from large-scale conferences to smaller invitation-only opportunities, and many offer options to attend virtually. This Australian product management event from Brainmates offers something for everyone. Agile Leadership Summit.

Research Software 87

Research Software Onboarding KPIs Technical Review Agile 87

ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. If the executive team doesn’t have faith in product management, ideas are likely to be ignored, plans overruled and cachet denied.

Weak Development Team 75

Weak Development Team Technical Review Customer Experience KPI 75

The Product Coalition

JUNE 9, 2023

This exchange unfolded over weak, black coffee in your typical, bland white-walled corporate conference room. Instead, I respond, “How can your team function without one?” They certainly don’t serve to dictate every move a team should make. Contrary to popular belief, their primary purpose isn’t to guide the team.

Roadmap 121

Roadmap Data Visualization Customer Experience User Testing 121

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. It begins with identifying and developing outcomes. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

DECEMBER 13, 2020

Having said that, I always find it useful to review the points below when I am in an objective state of mind in order to ensure the team is on the right track. Having said that, all teams need to be flexible every once in a while?—?all all team members in the company are in the same boat at the end of the day?—?but

Data Visualization 95

Data Visualization Technical Review User Testing Weak Development Team 95

Intercom, Inc.

FEBRUARY 18, 2021

Last week, Intercom CEO Karen Peacock and our new CRO Leandra Fishman joined me for the inaugural event in a discussion series held by Inter-women – one of our internal community groups. If you’re short on time, here are a few quick takeaways: Leadership is not just about having a clear vision for the team – it’s also about serving others.

Leadership 118

Leadership Presentation Customer Experience Weak Development Team 118

People-First Product Leadership

MARCH 4, 2024

I conducted an event titled “ Top 5 Skills to Stand Out as a Senior PM in a Hybrid World” for Reforge on Tuesday, 27 February 2024. Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. Starting a community of practice I joined Pearson to create the Future Technologies team.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Nulab

MAY 21, 2020

Roughly 10% of remote workers rated their company culture as “poor,” compared to around 13% of in-office employees. Certainly, upper management should take note: 40% of those who rated their company culture as “poor” said they planned to leave within the year. Similarly, 66.5% of in-office workers.

Data Visualization 52

Data Visualization Reporting Tools Weak Development Team Product Research 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). I believe the answer lies some where between the past, present and future of the two roles?—?how a new role which I guess it was?—?but

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

JUNE 10, 2019

We’re going to go all inception on this and I’m going to present it in the way I often do when getting teams to do this for the first time?—?a What would usually happen is as a commander you would develop your initial plan, once done you will present it to a group, usually your commander, peers, other impacted parties and your team.

Weak Development Team 60

Weak Development Team Customer Experience Framework User Testing 60

Business of Software Conference

MAY 29, 2019

Making that talented team work together well, now that’s even harder. In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. Upcoming Events. BoS USA 2019. Unsubscribe anytime.

Weak Development Team 45

Weak Development Team Workshop Research Software User Testing 45

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. Nearly all Facebook interns have the chance to ship code or help develop actual projects at the company within days of their programs.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

ProductPlan

JUNE 20, 2019

As a product leader, face time with the company’s executive team is to be expected. Although product managers may not regularly attend management meetings, they will frequently have opportunities to demonstrate features, share customer learnings, and present roadmaps to the higher ups in the company. Know your audience.

Presentation 72

Presentation Roadmap Weak Development Team Customer Feedback 72

Product Innovation Educators

JUNE 12, 2023

First, how can product managers establish processes to enable their teams to succeed? Processes include forums to sync with different members of your team and other teams, forums to get leadership alignment, ensuring high quality of deliverables, and OKR planning. Third is setting goals.

User Testing 94

User Testing Customer Feedback Customer Experience Product Management 94

Business of Software Conference

MAY 7, 2020

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? If people tell you something that’s some evidence but it’s usually pretty weak in particular opinions. So, I thought I’ll give you a little present. Sketchnote.

Feedback Software 59

Feedback Software Research Software User Testing Product Research 59

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. Finding trends or effects is more important than missing them, even if it means sometimes mistaking random events for significant ones. The perfect world does not exist, though. There is only the real world.

User Testing 103

User Testing Product Research Research Software Data Visualization 103

Agile Velocity

FEBRUARY 8, 2021

Value stream mapping is a common practice in the Agile space because it allows leaders and stakeholders to see where the flow of value delivery is slowing down and exposes opportunities to create better alignment across teams. Most of the time, the trigger is an event like a check-out online. Cue, scaling frameworks like SAFe ®. .

Agile 105

Agile Reporting Tools Data Visualization Weak Development Team 105

Userpilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Common reasons include: Lack of understanding – Leadership does not fully comprehend the approach or commits needed resources.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

The Product Coalition

OCTOBER 11, 2022

Early in my career, this presented a dilemma. What Encourages My Inner Generalist Every day is an emotional rollercoaster but becoming self-aware of both strengths and weaknesses brings clarity of position, stature, and direction to myself. a Soldier can win big with teams, clients, and bosses.

Engineering 78

Engineering User Testing Research Software Weak Development Team 78

The Product Coalition

NOVEMBER 4, 2020

These are our improv techniques for conducting user interviews, consolidating user pain points to create solutions, humanizing your customers, and working with your team to bring it all home. We hope they come in handy for you and your team. Find ways to connect your team members to their end audience.

Article 204

Article User Friction Product Management Product Manager 204

PMLesson's Ace the PM Interview

FEBRUARY 6, 2019

Hard Skills Technical Expertise Why it’s Important : Good PMs have a strong technical background, which allows them to work well will engineering teams. They know how to credibly push back on engineering team’s estimates and determine whether a project is under or over-scoped.

Research Software 97

Research Software Artificial Inteligence Feedback Software User Testing 97

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. Upcoming Events. So this presentation. Bethany Pagels-Minor, Apple. Video, slides, & transcript below.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

ProductPlan

JULY 15, 2021

As a product leader, your product vision anchors everything you communicate to your team. First, you must realize you need to test your product vision before developing a product strategy. While looking back at your vision, you’ll need to make sure your team remains proactive. Are teams getting the correct information?

Vision 53

Vision Product Research User Testing Weak Development Team 53

Business of Software Conference

OCTOBER 11, 2023

What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40