Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? Are you leaving money on the table, or are you scaring away potential customers? Review us on your podcast app so that we can use your feedback to be better. How much should you be charging? In this episode, sponsored by Hotjar, listen [.].

Customer Experience 218

Customer Experience Product Research Strategy Feedback Software 218

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Consumer behavior is not a new concept for research.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Mind the Product

JUNE 24, 2020

Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. What drives our motivation? * Quote of the Episode. Suggest them here.

Customer Experience 156

Customer Experience User Testing Product Research Customer Feedback 156

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Remote Working.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

The Product Coalition

AUGUST 4, 2022

The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Such a wide consumer base ensures a stable and swift growth of the live streaming market. Don’t make users get lost in an unstructured mass of movies, videos, and shows.

Feedback Software 127

Feedback Software Technical Review Weak Development Team User Testing 127

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. Geoffrey Keating, Senior Editor ( @geoffreykeating ).

Books 150

Books Technical Review Marketing User Testing 150

The Product Coalition

MAY 9, 2020

But one of the major concepts you absolutely need to get your head around is Product-Market Fit. If you don’t do your research, and understand how your product fits into the market (see what we did there?) What Exactly is Product-Market Fit? Product-Market Fit, in simple terms, is whether or not your product is needed.

User Testing 78

User Testing Technical Review Product Marketing Product Research 78

Roman Pichler

NOVEMBER 12, 2019

The technical complexities were greater than anticipated and the development progress was slower than forecasted. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. Probably an entertainer third,” says David Brent in the original Office series.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

The technical complexities were greater than anticipated and the development progress was slower than forecasted. Compare this example with a different one: I was working for a large technology company, tasked with helping develop a new digital product. Probably an entertainer third,” says David Brent in the original Office series.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Product Talk

AUGUST 10, 2016

We would jump from reviewing interview guides one week to discussing experiment results the next. It’s easy for teams to work along both dimensions of product discovery—working to understand their customer’s context and iteratively testing their ideas—but that doesn’t mean they know how to connect the two sets of activities.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Finally, vertical SaaS provides an all-in-one solution, eliminating the need for clients to manage many different technologies. Conducting market research is also essential.

Research Software 137

Research Software Feedback Software Reporting Tools User Testing 137

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. Technology changes, but people stay the same. Content marketing.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

Mind the Product

DECEMBER 8, 2020

Melissa joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 131

Customer Experience Product Research User Testing Feedback Software 131

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. A lot of product management content focuses on the final feature and assumes that everything went fine in testing. Jamie has worked at JustGiving for seven years.

Analytic Tools 173

Analytic Tools Research Software User Testing Customer Experience 173

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. ’ To change this culturally, you really need to work hard at emphasizing quality throughout the user experience.” Unshipping is the process of removing a feature or product that has shipped, and is live, to customers.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

FEBRUARY 22, 2023

Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience. General NFT Marketplace NFT marketplaces have been one of the successful business models in the Web3 space due to their nature of connecting creators and collectors.

Research Software 124

Research Software Technical Review Customer Experience User Testing 124

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 124

Generative AI Feedback Software Research Software User Testing 124

The Product Coalition

FEBRUARY 1, 2021

Product Owner Anti-Patterns from Job Ads in 23 Examples Let’s have a look at some examples of Product Owner anti-patterns from 60-plus German, UK, and US job descriptions that should raise a red flag: The Scrum team spokesperson I : “Your responsibility: Provide product presentations to stakeholders and customers.” (All

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era.

Weak Development Team 109

Weak Development Team Development Feedback Software User Testing 109

Mind the Product

MARCH 31, 2020

How to make good user stories. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. How to make good user stories. Remote working.

Customer Experience 136

Customer Experience Product Research Feedback Software Data Visualization 136

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Typically, there’s actually technology under there working that somebody built.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Mind the Product

JULY 14, 2020

Tech was built on the idea that we get our products to scale, so we work really hard to get people to click to register, start a new trial, become a new customer – that’s what we live and die by in tech. Review us on your podcast app so that we can use your feedback to be better. Brand reputation.

Feedback Software 113

Feedback Software Customer Experience Product Research Technical Review 113

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. Each decision impacts a segment of users.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. In today’s world, every company is a technology company.

Technical Review 110

Technical Review Research Software Reporting Tools Data Visualization 110

ProductPlan

SEPTEMBER 8, 2021

Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. As a result, we’ve come to depend on Amazon to lighten the load, deliver convenience, entertainment, and satisfaction in just one click. Britannica.com ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Amplitude

JUNE 11, 2018

We’ll now dive into the core games of customer engagement strategy and lay out how product managers should frame the value of their product, the goals of their user experience design, and their growth strategy around the specific game their team is playing. Defining your Customer Engagement Strategy: Which game are you playing?

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

ProductPlan

MAY 5, 2022

Common examples include: Targeting new user personas. Cleaning up technical debt or fixing product defects. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. First, though, let’s discuss why feedback from customers should play a role in your team’s strategic planning.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

DECEMBER 6, 2023

TL;DR Product dogfooding is a testing practice. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Before you start testing, provide testers with adequate user onboarding so that they know how to use the product.

Feedback Software 81

Feedback Software Analytic Tools Research Software Reporting Tools 81

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Mind the Product

DECEMBER 14, 2017

For example, Metacritic , the ratings website that hands out scores out of 100 based on weighted critic review scores, scores famous shows such as The Big Bang Theory and 2 Broke Girls at merely 57 and 66 respectively. Build for Your Customers, not Yourself. That’s because the metric that mattered in this case was simple – viewers.

B2B 113

B2B Research Software User Testing Automotive 113

Alchemer Mobile

JUNE 15, 2024

Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. The top investment is in customer analytics, with 43% of businesses saying it’s where they plan to put their money. It’s no wonder.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. User interview: Spyfall (tabletop) No, it’s not a game about collecting qualitative feedback. You strap some balloons to a catapult that spits fire.

Feedback Software 133

Feedback Software Product Research Product Management Product Manager 133