The Product Coalition

NOVEMBER 1, 2022

Digital transformation has an impact on consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Moreover, digital transformation has diversely defined consumer behavior in tourism. Consumer behavior is not a new concept for research.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Intercom, Inc.

MAY 14, 2018

At the same time, consumers are complex creatures – we’re constantly evolving and tuning out marketing noise. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 1.5X: In-app messages are 1.5 Engagement.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

Product Talk

AUGUST 10, 2016

It’s easy for teams to work along both dimensions of product discovery—working to understand their customer’s context and iteratively testing their ideas—but that doesn’t mean they know how to connect the two sets of activities. Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions.

Research Software 250

Research Software Product Research User Testing Customer Experience 250

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research.

Product Research 209

Product Research Customer Experience Analytic Tools Research Software 209

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. Recruiting across regions.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper research and expert evaluations can be done quickly and economically.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4). Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 124

Generative AI Feedback Software Research Software User Testing 124

The Product Coalition

APRIL 13, 2021

Overview of Virtual Reality in Medical Field Generally, VR refers to be a computer technology that develops a simulated environment, allowing users to interact with 3D worlds. Furthermore, this healthcare system enables the physician to deliver more efficient care, improve patient care and boost the bottom line.

Research Software 114

Research Software Healthcare User Testing Entertainment 114

UX Studio: Product Management

APRIL 3, 2018

Modern technology brings patients better and more comfortable service. But for this to work, healthcare workers need to feel as if they had always used these tools. User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. Healthcare UX Challenges.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . For a gaming company, the users are gamers. Who were the new users last month?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userzoom

JANUARY 28, 2020

This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems. In a nutshell, accessibility is how users with impairments – whether permanent or temporary – use the web.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

The Secret PM Handbook

SEPTEMBER 16, 2016

It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. And most product management tools are essentially a database of items created by filling in templates. Categorization tools.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Remote Working.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

Mind the Product

OCTOBER 30, 2019

He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas. Testing business ideas. Testing Business Ideas, by David Bland and Alex Osterwalder: US , UK , DE.

Product Research 142

Product Research User Testing Customer Experience Testing 142

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

User Testing 96

User Testing Product Research Research Software UX 96

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The average NPS is 31 for SaaS businesses. Here’s why.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

The Product Coalition

DECEMBER 30, 2022

Video chat apps are gaining immense popularity with every passing day. Research says that the video conferencing market will reach $13.82 Have you been planning to build a video chat app of your own ? The video interaction between two users happens over VoIP (Voice over Internet Protocol). billion by 2023.

Research Software 102

Research Software Customer Experience User Testing Transportation 102

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Lili: My work focuses on AI tools, so that’s speech, language, vision, knowledge, search.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004.

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. Looking at these photographs today, they feel like a particularly fitting metaphor for the state of the store in 2020. Listen below, and read on for our companion post.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Userpilot

DECEMBER 6, 2023

TL;DR Product dogfooding is a testing practice. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

Feedback Software 81

Feedback Software Analytic Tools Research Software Reporting Tools 81

UX Planet

JUNE 10, 2024

Photo by Drew Dizzy Graham on Unsplash With the development of technology and society’s changing needs, the design profession will undergo certain transformations. I am sure that in the coming years, we will witness the emergence of new specialisations in design that combine creativity with the latest technologies.

Research Software 98

Research Software Artificial Inteligence User Testing ChatGPT 98

The Product Coalition

SEPTEMBER 26, 2020

It made me appreciate how convenient entertainment had become on flights. In air entertainment is a great way for me to get my mind off of the fact that we are flying at 500mph somewhere around 30–40K feet in the air and if something goes wrong there is very little I can do to protect myself and my family. To myself I think?—?“oh

Research Software 158

Research Software Entertainment User Friction User Testing 158

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. The Chinese giant, Tiktok was the first one to implement the concept of short-form content on its platform.

User Testing 123

User Testing Customer Experience Research Software Entertainment 123

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 82

Feedback Software Research Software User Testing Customer Feedback 82

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

Alchemer Mobile

JUNE 15, 2024

Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. The top investment is in customer analytics, with 43% of businesses saying it’s where they plan to put their money. It’s no wonder.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. The only person in the room who is an expert on the customer’s context is the customer. Tools: Omnigraffle , Miro (formerly RealtimeBoard). We weren’t disappointed.

Product Research 168

Product Research Customer Experience Research Software Entertainment 168

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. What is the value of conducting user interviews that market research alone cannot reveal? Mana (Business Producer): This year, btrax conducted user research in the U.S.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98