Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Analytics. *

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 139

Generative AI Feedback Software Research Software User Testing 139

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

Mind the Product

APRIL 21, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Email sponsor@mindtheproduct.com for more information.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

Product Talk

DECEMBER 7, 2022

Product teams have a variety of research activities they can draw upon when engaging with customers. In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. Tweet This.

User Testing 245

User Testing Reporting Tools Customer Experience User Friction 245

Mind the Product

JANUARY 28, 2020

Nick Christakis research. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Nick Christakis research. Black Dog Institute.

Artificial Inteligence 214

Artificial Inteligence Product Research Data Visualization Research Software 214

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. Remote research. She joined us on the podcast to talk [.]

Product Research 146

Product Research User Testing Research Software Customer Experience 146

The Product Coalition

APRIL 13, 2021

Overview of Virtual Reality in Medical Field Generally, VR refers to be a computer technology that develops a simulated environment, allowing users to interact with 3D worlds. Furthermore, this healthcare system enables the physician to deliver more efficient care, improve patient care and boost the bottom line.

Research Software 118

Research Software Healthcare User Testing Entertainment 118

Userpilot

DECEMBER 6, 2023

TL;DR Product dogfooding is a testing practice. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper-style research and expert evaluations can also be done quickly and cheaply.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Mind the Product

MAY 28, 2019

In 2017, Teresa Torres gave one of our favourite talks on the Mind the Product stage, introducing the concept of Opportunity Solution Trees. Tools: Omnigraffle , Miro (formerly RealtimeBoard). Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. The Business Model Canvas.

Product Research 184

Product Research Customer Experience Research Software Entertainment 184

Mind the Product

JANUARY 21, 2020

One of the rare people who’s seen our world from all sides – Chris has been a developer, designer, researcher and product manager – he came on the show to share practical and implementable advice on how to move from intentions to actions. Tools for measuring your carbon impact. Influencing your vendors. normative.io.

Product Research 188

Product Research Research Software Roadmap Government 188

UX Studio: Product Management

APRIL 3, 2018

Modern technology brings patients better and more comfortable service. But for this to work, healthcare workers need to feel as if they had always used these tools. User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. AccuVein uses AR technology to help locate veins for injections.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

UX Planet

JUNE 10, 2024

Photo by Drew Dizzy Graham on Unsplash With the development of technology and society’s changing needs, the design profession will undergo certain transformations. I am sure that in the coming years, we will witness the emergence of new specialisations in design that combine creativity with the latest technologies.

Research Software 98

Research Software Artificial Inteligence User Testing ChatGPT 98

The Secret PM Handbook

SEPTEMBER 16, 2016

It gives you a structure for your thinking and research. And most product management tools are essentially a database of items created by filling in templates. Categorization tools. This is especially true if your product is really “a solution looking for a problem.”). Categorization tools. Cognitive laws.

Product Manager 275

Product Manager Product Management Product Research User Testing 275

Mind the Product

DECEMBER 10, 2019

We talked to him about how to keep innovating when your old work is some of your biggest competition, how to approach research and discovery for casual gaming, and what it takes to be a great product person in his space. Gaming apps. Interactive entertainment. Gaming apps. * Interactive entertainment.

Product Research 137

Product Research Research Software Entertainment Consulting 137

Product Innovation Educators

FEBRUARY 4, 2019

Choose the right university partners to drive research and innovation. There are time-tested ways to accomplish this, including traditional open innovation, incubators, and startups. To explain how their system works and tips for implementing a partner program, Ed Krause joins us. Another approach is a partner program.

Research Software 168

Research Software Analytic Tools Technical Review Product Research 168

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . What in-app or in-game purchases were made? DAU (daily active users), MAU (monthly active users), and ARPU (average revenue per user) are simple KPIs that are easily measured using an analytics platform like Indicative.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. Overstock has been around for a number of years, very successful in the e-commerce space, and had built a really successful app, but it had gotten long in the tooth. Robi Ganguly: The final place that we helped them do a lot of research was what they were going to be taking away.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

APRIL 3, 2019

Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed up with him to get to the stories that he didn’t get to share on stage – including the surprising difference between purchasing a fridge and a washing machine. Quotes of the Episode. Quotes of the Episode.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Mind the Product

DECEMBER 15, 2017

Since then he’s had his share of successes and failures in a storied career spanning the US and Europe, and in this entertaining and insightful talk from Mind the Product San Francisco he distills those 20 years into 12 key lessons. Dave Wascha started as a product manager 20 years ago working on Internet Explorer 4.0. Design Sprints.

Research Software 0

Research Software Product Research Data Visualization User Testing 0

Mind the Product

AUGUST 11, 2020

Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Review us on your podcast app so that we can use your feedback to be better. The post Managing Change – Joe Leech on The Product Experience [Rebroadcast] appeared first on Mind the Product. Quotes of the Episode.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Mind the Product

JANUARY 23, 2019

One of the things I’ve recognised, in working with Product and Innovation folks, especially those that subscribe to an agile and lean methodology is that they kept skipping ‘research’, especially discovery research. And when they did validation research, they really just wanted to hear what they wanted to hear.

Product Research 155

Product Research Customer Feedback User Testing Research Software 155

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 200

Analytic Tools Research Software User Testing Customer Experience 200

Userpilot

SEPTEMBER 30, 2024

through surveys, interviews, and other Voice of Customer research. For example, Canva’s value proposition, “Empowering the world to design” emphasizes its simplicity and intuitiveness , while at the same time setting it apart from more complex design tools like Adobe Photoshop or Illustrator that target experienced users.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better? Why avoid it?

User Testing 110

User Testing Product Research Testing UX 110

Userzoom

JANUARY 28, 2020

This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems. If you’re just starting out with web accessibility, you can do a lot by yourself with free tools and a little common sense.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Mind the Product

MAY 5, 2020

In the course of researching this guide, we found that some think digital accessibility means simply making multiple digital channels available to customers while others described usability instead of accessibility. At a glance, many accessibility features can be seen on websites or apps. ” Sadly, Jonathan’s not wrong.

Reporting Tools 171

Reporting Tools Research Software Product Manager Product Management 171

Mind the Product

JUNE 25, 2019

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery.

Customer Experience 169

Customer Experience Product Research User Testing Entertainment 169

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Build a multi-channel personalized communication system.

Data Visualization 79

Data Visualization Research Software Reporting Tools Analytic Tools 79

Userzoom

SEPTEMBER 10, 2019

‘Imagineers’ spend decades designing theme park ride queue systems so visitors don’t find the wait off-putting. Us privileged millennials have turned up at the office and started asking why we can’t have a work iPhone, why we can’t have a Macbook, and why none of our workplace software is compatible with either.

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

Mind the Product

NOVEMBER 5, 2019

If you – or your kids – have ever controlled a Lego creation from an app, then you’re familiar with Melissa Pickering’s work. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. before founding a STEM startup.

Product Research 108

Product Research Customer Experience Research Software User Testing 108

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

User Testing 96

User Testing Product Research Research Software UX 96