Andrew Chen

DECEMBER 1, 2021

It’s a form of entertainment.[^1]. Jahan Khanna, cofounder/CTO of Sidecar spoke of its origin: It was obvious that letting anyone sign up to a driver would be a big deal. You could sign up without filling in a bunch of forms. The other problem was how to wade through all the replies.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Andrew Chen

MAY 28, 2019

From our research, users seldom feel passionately — either positively or negatively — about the podcast app they’re using. NPR sells ads on its podcasts and has teams of designers, planners, and strategists, but is technically a non-profit media organization. The industry has not standardized around what defines a download or listen.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

From our research, users seldom feel passionately — either positively or negatively — about the podcast app they’re using. NPR sells ads on its podcasts and has teams of designers, planners, and strategists, but is technically a non-profit media organization. The industry has not standardized around what defines a download or listen.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40