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Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities

Alchemer Mobile

While most companies have implemented some form of a VoC program—often starting with Net Promoter Score (NPS ) surveys to measure customer sentiment—the true potential of this data regularly remains untapped. ” field for unstructured feedback and ask about areas for improvement and favorite brand aspects.

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Product Dogfooding in Software Development: A Quick Guide (+Best Practices)

Userpilot

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

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Reintroducing comment sections to Netflix— a product strategy

UX Planet

Over 8,000 people were interested, so I figured this would be a perfect opportunity to explore my product strategy skills. About me I’m a product designer with over 5 years of experience. Recently, I’ve been diving headfirst into product management strategy, and I’m thrilled to share my learnings through the lens of Netflix comments.

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When are Customers the Most and Least Happy? A Data Analysis of Customer Sentiment by Season

Alchemer Mobile

Media/Entertainment. Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

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How to Improve Customer Perception [+ Examples for SaaS]

Userpilot

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

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What is a UX Strategist? Responsibilities, Salaries, and More

Userpilot

TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products. In SaaS, they optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives.

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The Evolution of Netflix

The Product Coalition

Source In the realm of entertainment, few companies have revolutionized the landscape as profoundly as Netflix. By 2010, Netflix’s streaming service had grown to over 20 million subscribers ², signaling a seismic shift in the entertainment industry. Let’s walk through the world of Netflix and their journey of streaming innovation.