Mind the Product

DECEMBER 29, 2016

Suzie’s post both educates and entertains and is full of practical advice and, as Suzie says, its point is “to empower you and inform you about technical practices that are meant to be business-relevant”. It was a day full of inspiring and entertaining talks from product leaders, so there was much to absorb and learn.

Technical Cofounder 126

Technical Cofounder Data Visualization Feedback Software User Testing 126

Andrew Chen

DECEMBER 1, 2021

It’s a form of entertainment.[^1]. Jahan Khanna, cofounder/CTO of Sidecar spoke of its origin: It was obvious that letting anyone sign up to a driver would be a big deal. You could sign up without filling in a bunch of forms. The other problem was how to wade through all the replies.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Mixpanel

APRIL 7, 2022

Perhaps the name of the feature is confusing, or the UI doesn’t resonate. Even when wait times can’t be reduced with better performance, you can still use psychology by turning waits into sources of entertainment with animations, surprises, or even humor. Gamification is not just for games and entertainment-focused apps.

User Friction 59

User Friction Analytic Tools Data Visualization Customer Experience 59