Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 13% of consumers shifted their emotions to move between Fan and Risk audience segments.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? Loading page examples Summary Some of the most engaging loading page examples we’ve found are: Userpilot uses incremental loading plus inspiring quotes to keep users hooked until it’s ready for use. Book a demo to learn how.

User Testing 84

User Testing Customer Experience Customer Feedback Feedback Software 84

Arkenea

AUGUST 16, 2024

Fitness tracker app development can make millions for any healthcare software development company. User penetration for fitness apps is expected to hit 13.21 percent by 2029 and average revenue per user is anticipated to amount to $17.84 These are the fitness trainers and the trainee. Let’s dive right in!

User Testing 52

User Testing Research Software Feedback Software Development 52

Arkenea

AUGUST 15, 2024

Fitness tracker app development can make millions for any healthcare software development company. User penetration for fitness apps is expected to hit 13.21 percent by 2029 and average revenue per user is anticipated to amount to $17.84 These are the fitness trainers and the trainee. Let’s dive right in!

User Testing 40

User Testing Research Software Feedback Software Development 40

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. What is the value of conducting user interviews that market research alone cannot reveal? Mana (Business Producer): This year, btrax conducted user research in the U.S.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Intercom, Inc.

MAY 14, 2020

This week, our final episode checks in with how folks are keeping entertained when they can’t leave the house. But what about the people producing that entertainment? Entertaining audiences and giving them a break from worrisome news is certainly a worthwhile mission. That’s the definition of a noble endeavor.

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Entertainment Reporting Tools Travel Customer Experience 132

Intercom, Inc.

MAY 14, 2018

There are few functions where the phrase “the more things change, the more they stay the same” rings truer than in marketing. For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. Content marketing. Table of Contents.

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User Testing Research Software Marketing Artificial Inteligence 223

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. My advice in this article may not stand the test of time. Discovering unmet customer needs, pain points, and desires—AKA opportunities.

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Generative AI Product Research Feedback Software Analytic Tools 283

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. 2020 reset the mobile app engagement playing field.

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Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Horizontal SaaS has been around considerably longer than Vertical SaaS, has a larger market, and is more difficult to saturate. Conducting market research is also essential.

Research Software 135

Research Software Feedback Software Reporting Tools User Testing 135

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. This helps you stand out and connect more deeply with your target market. A good place to start is by creating user personas. User persona example.

Messaging 99

Messaging Research Software Analytic Tools User Testing 99

Alchemer Mobile

MARCH 16, 2022

Consumers are more skeptical of digital marketing than ever before, and peer recommendations in the form of app store ratings and reviews stand alone as the single greatest driver of discovery and conversion. When we asked, consumers were clear that the lower the star rating, the less likely they’d be to download the app.

Feedback Software 246

Feedback Software User Testing Product Research Data Visualization 246

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

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Feedback Software User Testing Reporting Tools Data Visualization 245

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. While the world around us shifted in response to the pandemic, consumers turned to media apps as an outlet to stay informed, connect with loved ones, decompress, and even have some laughs. 2021 Engagement Benchmarks for Media Apps. What a year for news.

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Feedback Software Research Software Technical Review User Testing 246

ProductPlan

MAY 5, 2022

Common examples include: Targeting new user personas. Capitalizing on trends in the market to be the first to offer new capabilities. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. The Product-User Relationship Should Be a Conversation, Not a Monologue.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Lenny Rachitsky

JULY 21, 2024

Find the transcript at: [link] Some takeaways: When a product succeeds, we often forget the crucial role marketing played in its adoption. ” Many innovative products, from electricity to the internet, faced significant initial skepticism until marketing won consumers over. Create space for unorthodox ideas.

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User Testing Marketing Feedback Software Transportation 97

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Alchemer Mobile

NOVEMBER 16, 2021

You’ve made your app, it’s completely functional, easy to understand, and you believe it has a real place in the market. Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. Paid mobile app marketing. Quick app downloads stats.

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Download Feedback Software Reporting Tools Customer Experience 246

The Product Coalition

FEBRUARY 26, 2021

Marketing and Advertising The first budget expense cut was marketing and advertising. But should a business’s marketing campaign cease in response to the COVID-19 pandemic? A brand’s worth is measured by its consumers’ trust and loyalty. The home cinema experience, boxed up and delivered to the consumer’s door.

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User Testing Marketing Research Software Entertainment 107

The Product Coalition

FEBRUARY 21, 2023

Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. It’s no wonder so many companies price themselves out of the market. Regardless of the model you choose, it’s still a good idea to determine whether the product’s value aligns with user sentiments. Update pricing options.

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User Testing Customer Experience Product Research Research Software 124

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

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User Testing Product Research Research Software UX 96

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. Question: What are the best customer interview questions to ask?

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User Testing Customer Experience Product Research Customer Feedback 267

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. UX Researcher / Designer. White paper research and expert evaluations can be done quickly and economically.

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User Testing Research Software Data Visualization Reporting Tools 111

The Product Coalition

APRIL 18, 2022

Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling. On the contrary, this move by Netflix of introducing Fast Laughs could be quite brilliant.

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User Testing Customer Experience Research Software Entertainment 121

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? The goal of any marketing strategy is to attract and convert members of your target market into paying customers. But what is the difference between content and product marketing ? The advantages of both marketing strategies. What is content marketing?

Product Marketing 90

Product Marketing Marketing Research Software Feedback Software 90

Userpilot

NOVEMBER 17, 2022

And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. By adding delight to the product, you increase product stickiness and enhance customer satisfaction.

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User Testing Customer Experience Feedback Software Customer Feedback 85

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

UX Planet

OCTOBER 10, 2024

5 Funny Metaphors to Explain Why it Needs UX Professionals Let experts shape the user experience. This article tells five little entertaining stories to explain why you need (UX) experts to design interfaces. This harms the user experience. This is measurable with user research instruments and documented in numerous studies.

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UX User Testing Weak Development Team Customer Experience 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use welcome screens to drive users to the Aha!

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Feedback Software Research Software User Testing Customer Feedback 86

The Product Coalition

MAY 13, 2020

Selling consumers the same old thing will get boring after a while, which is why developing and promoting new items is crucial. Avoiding this failure will require some hard work and marketing savvy. Informing the general public about your new product and how it can benefit them is easy when using the power of email marketing.

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Product launches Product Marketing User Testing Marketing 114

Intercom, Inc.

JANUARY 14, 2019

The Intercom marketing team is made up of a diverse group of individuals with distinct backgrounds and perspectives that inform our work. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ). “How Brands Grow: What Marketers Don’t Know” by Byron Sharp. Geoffrey Keating, Senior Editor ( @geoffreykeating ).

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Books Technical Review Marketing User Testing 150

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

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Analytic Tools Feedback Software Customer Communications Customer Experience 95

The Accidental Product Manager

OCTOBER 30, 2023

To showcase their brands to consumers in these worlds, product managers will buy or rent digital space from the platforms or third parties, including a growing crop of metaverse development companies that have already acquired desirable locations. What Comes Next In The Metaverse Decentraland said it has about 600,000 users a month.

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User Testing Product Management Product Manager Entertainment 138

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. And how is it an extension of your marketing team? And how is it an extension of your marketing team?

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Feedback Software Analytic Tools User Testing Customer Experience 79

Userpilot

DECEMBER 6, 2023

TL;DR Product dogfooding is a testing practice. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Before you start testing, provide testers with adequate user onboarding so that they know how to use the product.

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Feedback Software Analytic Tools Research Software Reporting Tools 86

The Product Coalition

APRIL 22, 2022

Let’s take a look at how gamification works in healthcare and fitness apps. Healthcare and fitness apps constitute 3.58% to 7.16%, but only a few enter the top. Therefore, healthcare apps appearing on the market need to be unique, useful, or unusual. The healthcare gamification market is expected to grow from $3,072.5

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Healthcare User Testing Entertainment Customer Experience 137