Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Intercom, Inc.

FEBRUARY 17, 2022

Doug Kessler is the co-founder and creative director at Velocity Partners , a B2B Marketing Agency with a laser-sharp focus on content strategy, and the writer of articles such as The Search for Meaning in B2B , Crap , and Insane Honesty. Stakeholders aren’t always on board with marketers’ ideas of what good content looks like.

Marketing 209

Marketing B2B Branding Data Visualization 209

Intercom, Inc.

JANUARY 14, 2019

The Intercom marketing team is made up of a diverse group of individuals with distinct backgrounds and perspectives that inform our work. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ). “How Brands Grow: What Marketers Don’t Know” by Byron Sharp. Geoffrey Keating, Senior Editor ( @geoffreykeating ).

Books 150

Books Technical Review Marketing User Testing 150

The Product Coalition

FEBRUARY 26, 2021

Marketing and Advertising The first budget expense cut was marketing and advertising. But should a business’s marketing campaign cease in response to the COVID-19 pandemic? Creative Message To be strong in the market is to be present with a message of good faith. The answer is ‘No’. Not ‘sell, sell, sell!’

User Testing 120

User Testing Marketing Research Software Entertainment 120

The Product Coalition

NOVEMBER 26, 2024

Subscribe now Here’s what I’m covering this week 🗒️ STUDY WITH JAY: When Thoughts Become the New SaaS Market 🎧 TWO PODCASTS: Services Management and 2025 Intro to Video 🤔 EVENT: AI FRIDAY EVENTS DAY - 3 Dedicated AI+Product Sessions STUDY WITH JAY: Who needs keyboards when you’ve got brainwaves?

Research Software 113

Research Software Marketing Technical Review Software Review 113

The Product Coalition

MAY 13, 2020

Avoiding this failure will require some hard work and marketing savvy. Informing the general public about your new product and how it can benefit them is easy when using the power of email marketing. Below are some tips on devising a great product launch email marketing campaign.

Product launches 132

Product launches Product Marketing User Testing Marketing 132

Intercom, Inc.

JULY 11, 2018

Maybe your customers want to be entertained, or spend more time with their friends, or understand what projects teammates are working on, or maybe they want to project growth for their business. People wanted to pass notes and messages, without fear of other people seeing them…. What people want. People still want this.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? The goal of any marketing strategy is to attract and convert members of your target market into paying customers. But what is the difference between content and product marketing ? The advantages of both marketing strategies. What is content marketing?

Product Marketing 98

Product Marketing Marketing Research Software Feedback Software 98

Intercom, Inc.

APRIL 6, 2020

It’s an honest and entertaining talk that anyone who manages people will benefit from. Face to face feedback is so important because you can see if the message has landed or you need to adjust it. It’s available as a video (embedded below), podcast or article , so you can consume it in whatever format works best for you. Sorry Slack.

User Testing 181

User Testing Customer Feedback Entertainment Management 181

The Product Coalition

JUNE 21, 2021

With the influence of mobile phones and modern technology, messaging or texting has become the most convenient form of communication. Compared to emails and calls, chat messages through in-app chat windows have a high probability of reaching out to the users. The instant nature of it, makes people believe that they can connect faster.

Analytic Tools 157

Analytic Tools Reporting Tools Customer Communications Data Visualization 157

Intercom, Inc.

AUGUST 20, 2020

Again, with language and with millennials communicating and how most of our communication was being done through text messaging, it’s very different from how our parents and our grandparents grew up socializing. Design and marketing for human nature. The fallout from hyperstimuli. The internet gives us that capability.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Illustrations Could Give you a Free PR and Marketing Boost. A nice to have – the icing on the cake?

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Alchemer Mobile

DECEMBER 8, 2022

Media/Entertainment. Ideally, the Love Percent is also a metric that can be tracked over time and over version history to gauge how incremental updates to the app impact the customer’s experience or used as a segmentation tool to message fans and critics in a different manner. This tells us a few things.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Coalition

JULY 25, 2023

The concept of a super-app is not new, particularly in Asian markets, where apps like WeChat, Line, and Grab have successfully incorporated many services, including social networking, messaging, e-commerce, financial services, and entertainment. From the monetization POV, Twitter is experimenting to find the right way.

Vision 131

Vision Entertainment Customer Experience Branding 131

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. When applied to product design and marketing, this understanding helps designers build experiences that spark motivation, curiosity, and emotional gratification.

Banking 76

Banking Data Visualization Feedback Software Customer Experience 76

Product Talk

DECEMBER 18, 2024

Your messages are not specific enough. In my book, I wrote a lot about streaming entertainment. I chose this market because Netflix is in 100+ countries and everybody is familiar with it. In that course, I introduced a fourth strategy, and that’s email outreach. They’re not targeted enough.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Indicative

OCTOBER 8, 2020

By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . With this context in mind, gaming analytics is the process of applying user behavior data to guide marketing, product, and business decisions. What Is Gaming Analytics?

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

The Product Coalition

FEBRUARY 17, 2021

If you want to conquer the Asian gaming market, South Korea should be on your list of countries to focus on. As the world’s fourth- largest game market, South Korea provides game developers with plenty of opportunities. In this article we’ll briefly review the Korean game market and see what kind of players prefer what kind of games.

Marketing 90

Marketing Crowdsource Weak Development Team Entertainment 90

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. At Intercom, we use the term conversation to describe our messaging tickets.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

freshtrax

AUGUST 21, 2023

In this article, we will examine the future marketing potential of the entertainment industry from the perspective of fan marketing. In continuation of the first part of this series, this article will be presented in the form of a dialogue between two btrax team members: Ayaka, a marketer, and Mana, a business producer.

Entertainment 52

Entertainment User Testing Customer Experience Data Visualization 52

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Does our marketing or messaging need new positioning?

Onboarding KPIs 145

Onboarding KPIs Feedback Software Research Software Analytic Tools 145

freshtrax

NOVEMBER 4, 2021

Through using Mow, they are trying to avoid meeting somebody who isn’t like the person you were messaging with. the service provider, is mainly involved in entertainment businesses, such as live streaming, VR/AR, and media businesses. Youtube advertising is a worldwide phenomenon with content that is very localized. Conclusion.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. Marketers succeed in personalization in real time.

Data Visualization 79

Data Visualization Research Software Reporting Tools Analytic Tools 79

Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. Beth McEntee , Senior Marketing Enablement Editor. Zara Burke , Lead Editor.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Accidental Product Manager

APRIL 24, 2023

During that time the product managers did a lot of videos leveraging their entertainers and talent in Las Vegas – from celebrity mixologists and chefs to magicians and comedians providing both short snippets of entertainment and hope. There was a three-month period of being completely closed.

Marketing 65

Marketing Travel Advertising Entertainment 65

The Product Coalition

OCTOBER 25, 2018

Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Channel marketing: what channels will I primarily center my marketing in?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Userpilot

NOVEMBER 8, 2022

In-app messaging: Allows for real-time customer communication. Better communication: From chatbots to in-app messaging and live support, companies have a myriad of options. In-app messaging. In-app messaging has become so common in SaaS that it’s difficult to imagine life without it. But let’s go back in time.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Userpilot

SEPTEMBER 29, 2024

Intercom’s loading page contains a loading animation and messages explaining the loading process. Productboard uses a skeleton screen for small loading areas and a logo animation with marketing messages for a full page load. It also shares inspiring messages to drive retention. Looking to create your loading page?

User Testing 104

User Testing Customer Experience Customer Feedback Feedback Software 104

The Product Coalition

JUNE 21, 2021

Adopting the recommended processes will improve the quality of businesses and the markets they participate in. UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Accessible messages can also ensure users help themselves whenever mistakes happen.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Gina stepped away from Duolingo at the beginning of 2018 to help non-profits better understand the growth and marketing principles that thrive in today’s tech world. Bridging the gap between marketing and growth.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

AUGUST 22, 2019

I focused mostly on content design or content strategy roles, but I’ve done things as diverse as front-end code production, marketing, analytics, and SEO. I was doing marketing and search engine optimization, and I read Kristina Halvorson’s book, and it was one of those mind-blowing moments.I What do you mean by that?

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. This ensured women got fewer messages, and hopefully more of the right ones. It’s a form of entertainment.[^1]. This all created trust.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. As part of (7), evaluate the value of the feature/product on a regular basis, unshipping should be an option the team entertains. Mixpanel: Messages & experiments product.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Experience leading product teams building consumer products in personal productivity, search, education, or messaging. She seeks opportunities in mobile games, interactive entertainment, and data-driven product management.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. This is going to be a fantastic presentation for both product managers, mobile marketers alike.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

JUNE 11, 2019

Existing and happy users are more responsive to your marketing messages and are likely to recommend more users. To put it simply, retention marketing or re-marketing costs less and gives a higher ROI since you have a higher chance of selling to an existing customer. 20% of your existing users.

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Experience 87