The Product Guy

JULY 30, 2024

Zoom : Focused on user-friendly video conferencing with a frictionless onboarding process. Dropbox : Used a freemium model and referral incentives to expand its user base. If users don’t find value, they won’t stick around, pushing companies to improve continuously.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

OCTOBER 28, 2024

Essentially, you want to create a way for users to get help whenever they need it. A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. Think of it as your first line of support, helping users solve problems quickly. Customer tier (enterprise vs. free trial).

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Mind the Product

MAY 5, 2020

Larger teams – even up to the enterprise – have tried to find solutions to reduce monthly expenses, and cutting or refitting their software toolkit seems to be a prevalent one that doesn’t have the ugly backlash of layoffs. Tools that are built around enriching multi-user experiences will triumph (Image: Shutterstock).

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

Roman Pichler

MARCH 12, 2024

Without the strategy, it’s virtually impossible to determine the right features and user experience: If we don’t understand who the users are and which problem the product should solve, how can we then identify the right functionality and capture the right user stories?

Research Software 316

Research Software Technology Strategy Artificial Inteligence 316

UX Planet

MARCH 3, 2025

The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. Personalization: Tailor content for different audience segments, like creating separate pages for small businesses versus enterprise clients.

User Testing 58

User Testing Research Software Data Visualization Reporting Tools 58

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. Watch the full video here. Apptentive. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

SEPTEMBER 25, 2017

Don’t get me wrong, we communicated pretty frequently – emails, Skype chats, and a few weekly video chats. About Jince Kuruvilla Jince is a Product Manager with a background in User Experience and Design Strategy. Only then will you and your team be able to produce the best possible work possible. Better Decisions.

Product Management 277

Product Management Product Manager Technical Review Management 277

Userpilot

MARCH 30, 2025

Create viral loops to optimize user acquisition A viral loop incentivizes users to share the app with others, with some straightforward steps to implement it: Set up a referral program where users are rewarded for bringing in new customers. Design an app that naturally shows itself to non-users. Leverage video content.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. If you’re short on time, here are a few quick takeaways: Leaning on flexibility.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

DECEMBER 31, 2024

You can add different types of content, such as video tutorials, interactive walkthroughs , and FAQs. Add different types of modules and educational resources Userpilot supports a variety of content formats, including articles, case studies, videos, webinars, and more. Its particularly helpful when you cater to a global user base.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 29, 2024

Microsoft Teams targets enterprises by offering video conferencing. Zoom focuses on robust video meetings for businesses, while Google Meet integrates with Google Workspace. Wrike caters to larger enterprises with Gantt charts and resource management tools. Wrike targets enterprises with content marketing.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Userpilot

JULY 10, 2024

Nextiva brings additional features like voice and video calls to customer service to elevate user experience. Qualtrics XM helps you manage customer feedback at an enterprise level and comes with research features, too. It boosts customer satisfaction and helps deliver personalized customer experiences.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Mind the Product

JANUARY 14, 2020

Eli is currently Head of User Experience at Cazoo, a platform transforming the way people buy used cars. Rosemary and Eli discuss mapping, visualisation, and mental models and draw from their own experiences and expertise to answer questions from the Mind the Product community. Watch on YouTube | Listen on Soundcloud .

Workshop 167

Workshop Roadmap Enterprise Customer Feedback 167

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Could you please explain the licensing cost for this product [eG Enterprise]?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

MAY 16, 2021

The company offers a comprehensive suite of services, including UI/UX design, development, QA and testing, graphic design and branding, and explainer video creation. The company’s services embrace three essential aspects: strategic business consulting, user-centric design, and impactful engineering.

Analytic Tools 134

Analytic Tools Research Software Startups Development 134

Mind the Product

JUNE 13, 2018

Ryan has spent the better part of two decades working as an interaction and user experience designer in Copenhagen, Tokyo, and Stockholm, ultimately settling down in San Francisco. In addition to his regular work, he has advised and invested in a small portfolio of companies looking to create compelling human experiences.

User Testing 133

User Testing Data Visualization Workshop Product Research 133

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Unify data and simplify partner integrations with enterprise-class security and reliability. Watch the full video here. Apptentive. Kin + Carta.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

JUNE 15, 2021

For example, it’s so much easier to show value for an app like Slack as opposed to an enterprise software that requires a bunch of integrations prior to seeing any value. Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

AUGUST 18, 2024

Incorporating tracking tools into your business allows you to increase product engagement , optimize costs, design more personalized user experiences, and increase revenue. Here, we explore 9 different click tracker tools you can use to see how users behave in your product when you’re not looking. Enterprise plan.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

Userpilot

SEPTEMBER 1, 2024

Adobe Analytics for enterprise business analytics. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required Google Analytics main features and functionalities Google Analytics is a web analytics platform that allows business to track their website or app performance.

Data Visualization 102

Data Visualization Analytic Tools Research Software Reporting Tools 102

Userpilot

APRIL 22, 2024

Key traits of the product-led growth model Some of the qualities that truly define a product-led growth company include: Customer-centric design and interface : Strong emphasis is placed on positive user experience to ensure users can easily understand and take advantage of the product’s features.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

MARCH 5, 2025

Pricing Heres an overview of Userpilots pricing plans : Starter (from $249/month billed annually): Ideal for smaller teams, includes up to 2,000 Monthly Active Users(MAUs), NPS surveys, and core analytics like user segmentation, tracking, and trends. What could be better A user noted that theres a learning curve.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 18, 2023

These tools include features like real-time messaging, voice and video calls, and file-sharing. offers 3 plans: Essential – from $39/user/month Pro – from $89/user/month Enterprise – custom pricing G2 review 4.5/5 user/month Business – $24.99/user/month user/month Business – $19.99/user/month

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

APRIL 26, 2022

The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app. Only Pro and Enterprise subscribers have access to it. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.).

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

ProductPlan

JANUARY 28, 2022

Let’s say your company sells enterprise SaaS solutions. Over the years, you’ve built several apps that solve different but related problems for your user persona. That gives your enterprise buyer the chance to pick and choose. To create a more complete, consistent user experience. Not a good look.

Research Software 94

Research Software Weak Development Team Customer Experience User Testing 94

Userpilot

JULY 21, 2024

TL;DR Userpilot is an all-in-one product growth platform that helps boost growth metrics at every stage of the user journey. Userpilot offers three pricing plans: Starter, Growth, and Enterprise. It is excellent for businesses looking for more advanced analytics and user feedback features. Reporting and customization.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

ProductPlan

AUGUST 12, 2024

Let’s discuss ways we can help your enterprise organization grow! Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users. ” – Senior Director of PMO at an American subscription video on-demand streaming service The post ProductPlan.

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Userpilot

MAY 16, 2023

For example, for a video editing tool, the value metrics could be the length of the videos you can edit, the number of templates, or the quality of the output video. For example, Loom has imposed a 5-minute limit on the videos available in the free plan. To record longer videos, users must upgrade.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

JANUARY 27, 2024

At the same time, avoid compression for resources that are static or binary-based, such as images and videos. This software also helps automate and streamline compliance with non-financial regulatory and reporting frameworks, which is highly relevant to larger enterprises.

Analytic Tools 154

Analytic Tools Research Software Reporting Tools Software Developers 154

Sachin Rekhi

JULY 6, 2017

Interaction friction is what I hear talked about most often amongst product designers, but the higher levels of cognitive friction and emotional friction are equally important to solve for to build a great user experience. Interaction friction refers to friction a user experiences when interacting with your product's interface.

User Friction 167

User Friction Customer Experience User Testing Customer Feedback 167

Intercom, Inc.

MARCH 28, 2022

How does cloud-based video collaboration platform Frame.io This is what Gartner calls “total experience” (TX) , a business strategy that combines multiple experience disciplines – like customer experience, employee experience, and user experience – with the aim of driving greater satisfaction, loyalty, and advocacy across all.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

MARCH 16, 2023

Landing pages need to account for their intended audience, whether that’s enterprise customers who need more information or gamers that want high-speed software. Use colored buttons, animated videos, and product screenshots to create visually appealing landing pages. Demo video. Call-to-action (CTA).

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

MARCH 29, 2023

TL;DR Amplitude is a product analytics tool that helps businesses understand user behavior and optimize user experiences. Amplitude has a freemium pricing model with one free and two premium plans: Growth and Enterprise. Amplitude has excellent user reviews, but its pricing is among the most significant user concerns.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 10, 2024

The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. TL;DR Customer onboarding is the process of training new users on how to use your product’s features and capabilities actively. Creating such videos isn’t challenging either.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

Userpilot

APRIL 10, 2024

Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. Create granular content.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

AUGUST 6, 2024

Gamify the customer journey using points, leaderboards, badges, and challenges to make the product experience more engaging. Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides. You can do it by: Creating product-led content , like blog posts, guides, and videos.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105