Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

eG Innovations

MAY 3, 2021

Many of our customers are large enterprises with critical highly-available and secure infrastructures. This means that they spend (as do we) a lot of time proactively investigating and stress-testing systems, indeed we and many other vendors also provide tools within our products to assist in “kicking the tyres”. 1 IOMeter. 1 IOMeter.

Data Visualization 105

Data Visualization User Testing Product Research Testing 105

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

The Product HQ

APRIL 20, 2024

Wondering what it takes to become an amazing agile developer? This post outlines all the traits, essential skills, and soft skills that characterize what it means to be an amazing agile developer. 8 Steps to Become a Rockstar Agile Developer Here is a step-by-step process on how to become an agile developer: 1.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 117

Customer Experience Weak Development Team User Testing Customer Feedback 117

BrainMates

MARCH 6, 2023

Unlock The Power of Product-Led Teams By MARTIN NORTH With organisations debating and adopting competing strategies such as Sales-Led, Marketing-Led, or Customer-Led, learning about the benefits of being Product-Led might seem like an unnecessary distraction. Is this a way for product teams to argue that they should make all the decisions?

Weak Development Team 52

Weak Development Team Product Research Data Visualization User Testing 52

Split

MAY 31, 2022

When teams embrace testing, they’re more innovative, agile and in sync with ever-changing customer needs. Experimentation also reduces risk, because teams know how the product will be received before it’s rolled out. In reality, there’s no reason why teams can’t adopt some simple tools to start experimenting today.

Customer Experience 52

Customer Experience Enterprise Weak Development Team Systems Review 52

Userpilot

AUGUST 30, 2024

What are its strengths and weaknesses? Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity? Pros and cons of using WalkMe What are WalkMe strengths and weaknesses? A/B and multivariate testing.

Data Visualization 87

Data Visualization Analytic Tools Reporting Tools Feedback Software 87

Mironov Consulting

SEPTEMBER 23, 2024

I’ve coached scores of product leaders over the last few decades, and mentored hundreds of product managers… initial conversations are typically around how to get things done; how to understand and work complex organizations; ways to structure teams and boost collaboration; processes for improving the odds of building winning products. 

Weak Development Team 59

Weak Development Team Technical Review User Testing Customer Experience 59

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( Expect account-level distrust, bad blood, and a search for who’s to blame.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

BrainMates

AUGUST 22, 2019

A veteran product leader with more than 30 years’ experience in software Product Management in Silicon Valley, Rich spent about 15 years working for well-known companies building enterprise software. Don’t tolerate bad management if it’s making you miserable. Often, those executive interrupts are the top reason for roadmap slips.”.

Weak Development Team 77

Weak Development Team User Testing Product Management Product Manager 77

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

eG Innovations

DECEMBER 7, 2022

Three significant versions of SNMP have been developed and deployed. Using SNMP MIB-II, a network monitoring system like eG Enterprise can discover the network interfaces on a device, determine the status of each interface and track the traffic in and out of each interface. How eG Enterprise Supports SNMP Monitoring?

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 95

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Sean Ellis test with a PMF survey.

User Testing 86

User Testing Feedback Software Analytic Tools Customer Experience 86

Mind the Product

JUNE 28, 2018

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different.

B2C 150

B2C B2B User Testing Feedback Software 150

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results. ” But we need good results, not just less work for me. .”

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Amir Rozenberg

AUGUST 5, 2017

In our business, we have a unique opportunity to see the strategic problems which, sadly, lead some teams to fall short of their web quality goals. The direct outcome of these failures: poor customer experiences and impacts on businesses’ bottom lines. So, you’d like the recipe for cross-browser testing success?

Weak Development Team 67

Weak Development Team User Testing Reporting Tools Data Visualization 67

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. The first stage is building an organic growth engine.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  We shout past each other using secret keywords (“agile”) and assuming bad intent.  Project teams that ship v1.0

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

JANUARY 27, 2022

Small SaaS businesses typically go for a 5-7% rate, while enterprise businesses maintain churn rates of less than 5%. Thus, it’s crucial to track your churn rate to develop strategies to improve engagement and reduce churn. Bad user experience. Bad customer support. What is a good churn rate? Product price.

Feedback Software 91

Feedback Software Analytic Tools User Testing Weak Development Team 91

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting?

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Userpilot

AUGUST 18, 2024

However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. TL;DR Ant Murphy is a product coach and founder of Product Pathways who strongly believes that great product teams build great products. Test your product message with Wynter. Who is Ant Murphy?

Data Visualization 92

Data Visualization Strategy User Testing Product Research 92

PMLesson's Ace the PM Interview

FEBRUARY 25, 2022

Creating a concise, specific, and relevant front end developer resume is key to landing your next job in tech. For front-end developers, it is important to craft your resume in a way that highlights your skills, experience and programming language knowledge. We created this guide for both junior and senior front-end developers.

Weak Development Team 52

Weak Development Team Development User Testing Web Development 52

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world.

Product Research 308

Product Research User Testing Research Software Analytic Tools 308

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Amir Rozenberg

AUGUST 5, 2017

In our business, we have a unique opportunity to see the strategic problems which, sadly, lead some teams to fall short of their web quality goals. The direct outcome of these failures: poor customer experiences and impacts on businesses’ bottom lines. So, you’d like the recipe for cross-browser testing success?

Weak Development Team 48

Weak Development Team User Testing Reporting Tools Data Visualization 48

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. I sometimes like to frame it as a hypothesis that I’m testing. How should I change the UX of [feature]?

User Testing 124

User Testing Customer Feedback Customer Experience Data Visualization 124

Userpilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Appcues is another well-rounded adoption platform with advanced functionality.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

Mironov Consulting

JULY 8, 2024

But we (product leaders) often engage our C-level peers in development process discussions about why they can’t have exactly what they asked for , exactly when they’d like it.    But the #1 reason we’re late on shiny tech is that we keep pulling teams off of committed work. 

Weak Development Team 59

Weak Development Team B2B Analytic Tools User Testing 59

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174