The Product Coalition

SEPTEMBER 4, 2020

I became director of communications, leading the development of intranets and web applications. From Startup to Enterprise A job at a startup means a lot of responsibility. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. With over 300 people in total?—?50–60

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Onboarding systems are no exception, especially when you’re trying to replicate on-site conditions in an online setting.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Chorus – starting from $8,000/year.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or That slashes the work to <600 hours/week/product manager.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. But that threshold exists.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

ProductPlan

MAY 22, 2020

It’s not necessarily bad when product management adapts to each company’s specific needs. Below is the discussion Melissa Perri had with John Cutler and Jim Semick on why teams that are scaling need product ops. Processes & Practices: The more product teams grow and multiply, the less homogenous they get.

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mind the Product

DECEMBER 11, 2017

I became director of communications, leading the development of intranets and web applications. From Startup to Enterprise. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making. Designers vs Developers. Developers are Also our Customers.

Weak Development Team 97

Weak Development Team Systems Review Customer Experience Software Review 97

Userpilot

AUGUST 30, 2024

What are its strengths and weaknesses? Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity? Pros and cons of using WalkMe What are WalkMe strengths and weaknesses? Enterprise – custom pricing.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

The Product Coalition

MARCH 23, 2018

Was Steve Blank (the person who first coined this phrase) trying to tell us that before building a company, a team, it is important to first verify where and how a product will fit into a given market? Part of product development is understanding how it will be supported. And again, my confusion grew.

Weak Development Team 68

Weak Development Team Research Software User Testing Technical Review 68

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  We shout past each other using secret keywords (“agile”) and assuming bad intent.  Project teams that ship v1.0

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The cost of CRM systems have fallen sharply and there is now a host of entry-level systems you can use to manage your pipeline. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mind the Product

JANUARY 28, 2019

They go from planning one product to the next, foregoing the opportunity to establish fundamental product instincts, which only develop after managing the same product for an extended period of time. Or as Belsky puts it, “to hack their reward system”. They never unlearned being self-centric. They never learned to be customer-centric.

Product Management 150

Product Management Product Manager Customer Experience User Testing 150

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 58

Software Review Systems Review Technical Review Development Team Review 58

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. The team will let you know if you are the winner, and we’ll connect with you to get your information so we can send you a prize. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? To begin with, the development of new functionality requires considerable resources, including people.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Written Methods.

Framework 131

Framework User Testing Research Software Feedback Software 131

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. Second Attempt.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. While the SAAS model has disrupted this thought process, enterprise software very much depends on forward integrators. The article discusses an approach to solving the “Cheaper/Faster/Better” problem from the lens of Vertical Integration.

Startups 133

Startups Fractional CTO Technical Review Software Review 133

Mind the Product

SEPTEMBER 10, 2017

I believe that to be successful we need to work across disciplines and make sure that everyone in the team owns the product together. This opportunity solution tree is a visual aid that can help you find the best place to focus your team’s energies, whilst ensuring you consider enough opportunities. Quality Design. Being Human.

Research Software 155

Research Software Product Research Data Visualization User Testing 155

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. It’s allowing each team to really find what’s going to work best for them.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

NOVEMBER 11, 2020

At some point, the product teams responsible for their cars’ onboard music functionality decided to remove those devices. These teams may have found the decision difficult because there are plenty of car buyers who still expected those features. Some of the product teams probably faced a backlash from their markets.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

The Product Coalition

DECEMBER 17, 2023

Photo by Alexei on Pxhere A few months after I joined Twiggle as the VP of Product, the CEO gave me a list of competitors to review. It didn’t mean that there was no competition (which is usually a very bad sign), but that the traditional search engines weren’t it. Here are six categories of competition that you must be aware of.

Technical Review 126

Technical Review Weak Development Team User Testing Systems Review 126

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started! Register, choose a plan, or hop on for a free trial.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52