Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app.

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B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot. Customer.io. Get a demo.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Reporting Tools 96

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 223

Feedback Software Research Software User Testing Customer Experience 223

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This " Code creators own quality.*  Here’s my thinking. [1]  It’s turtles all the way down.  So

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Weak Development Team Software Review Systems Review Technical Review 129

Alchemer Mobile

SEPTEMBER 5, 2019

million apps in the world – and this is the number for the iOS software only! When it comes to collaboration software, our choice is especially important. Designing a Slack alternative , the team at Chanty explored numerous apps and took a bold step to make our own list of top mobile collaboration software. There are 1.8

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Feedback Software Data Visualization User Testing Product Management 204

Alchemer Mobile

MAY 19, 2021

Unify data and simplify partner integrations with enterprise-class security and reliability. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Mobile in-app feedback tools & solutions.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. But what is the best tech stack for product management?

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Software Review 87

Intercom, Inc.

JUNE 15, 2022

This is especially true when you’re building for mid-market and enterprise customers. We introduced a new way to integrate Switch that required no code to set up”. To solve this, we introduced a new way to integrate Switch that required no code to set up. Finding a champion to implement Switch.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies. Defining a customer success tool and other FAQs.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

APRIL 18, 2021

The best test management tools enable enterprises and teams to create a non-production set-up with data sets that emulate an environment in which the application or system can be tested by performing rigorous and valid system tests. To narrow down the testing process, every system/application requires focused data.

User Testing 154

User Testing Product Research Testing Software Review 154

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Software Review 88

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

The Product Coalition

MAY 24, 2023

The market is rapidly evolving and it is expected that the online gambing enterprise will reach $97 Billion by 2025. Currently in this modernized world, coding and software development has come into the limelight, but before the rise of technology, there have been several offline sources that let people play live casinos.

Software Review 140

Software Review Development Technical Review Customer Experience 140

UserVoice

APRIL 4, 2017

Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use. When it comes to studying user-experience and their interactions with your product, UserTesting comes highly recommended due to its robust set of usability-testing functions. Asana is a popular option for both enterprise and SMB companies.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Source: userpilot.com. Pros of Userpilot. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Software Review 82

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? Software localization adapts your products so that it feels natural to users who speak a different language. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

Research Software 88

Research Software Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 82

Customer Communications Analytic Tools Feedback Software Reporting Tools 82

The Product Coalition

JUNE 26, 2023

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. The future of enterprise productivity is here, and generative AI powers it.

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Generative AI Customer Communications Technical Review Reporting Tools 116

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. UPMC Enterprises Provides Deep Insight Into Product Management. Curtis Stratman is Director of Product Management at UPMC Enterprises.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Userpilot

JULY 10, 2024

And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. Qualtrics XM helps you manage customer feedback at an enterprise level and comes with research features, too.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Research Software 91

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? What is Customer Feedback Software? Why is Having Customer Feedback Software Important? Customer feedback software is an essential tool in the arsenal of SaaS businesses for keeping track of user sentiment. What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 83

Analytic Tools Feedback Software Research Software Reporting Tools 83

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Reporting Tools 75

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. Why Care About Software Architecture? It’s important to take your medicine of system design. It’s why Agile works so well!

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Software Review Systems Review Data Visualization Document 98

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. Management often believes that poor strategy can be made up by iterating/or pivoting execution, where operational expenditures are relatively low as compared to capital-intensive enterprises.

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Weak Development Team Product Strategy Strategy Development 130

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85