Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. But even for companies with this early viral growth, there comes a point in time when this organic growth needs to be supplemented with formal sales. Yes, Slack started off with no sales team.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Documenting existing processes and systems within the product team for broader circulation.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Business of Software Conference

NOVEMBER 30, 2020

April Dunford BoS USA Online 2020 from Business of Software Conference. Get Weekly Advice From Software Experts. But they don’t necessarily know what the state of the art is on these technologies. And but then after a while I spalunk around and I figured out, there’s actually a category software for doing this stuff.

Research Software 64

Research Software User Testing Positioning Product Research 64

The Product Guy

JUNE 15, 2017

Invite people not only from Product & Tech, but also Support, Sales, Training, and any other relevant group. Research initiatives (e.g., what problems about your users or business you’ve identified recently and their impact, what solutions might be viable, what you plan to learn about soon). Research initiatives (e.g.,

User Testing 117

User Testing Feedback Software Customer Feedback Research Software 117

The Product Coalition

FEBRUARY 26, 2022

To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space. One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role.

User Testing 174

User Testing Weak Development Team Customer Experience Customer Feedback 174

Pragmatic Marketing

AUGUST 20, 2019

More than one-third of Canadian consumers have experienced the consequences of a security breach of hack, according to research conducted by PCI Pal , a company that provides secure payments to contact centers. What’s odd, though, is that only 23% of companies consider their current sales training programs to be effective.

User Testing 70

User Testing Data Visualization Product Research Reporting Tools 70

Pragmatic Marketing

AUGUST 20, 2019

More than one-third of Canadian consumers have experienced the consequences of a security breach of hack, according to research conducted by PCI Pal , a company that provides secure payments to contact centers. What’s odd, though, is that only 23% of companies consider their current sales training programs to be effective.

User Testing 14

User Testing Data Visualization Product Research Reporting Tools 14

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. From generating good leads, to spotting good sales people and how to motivate them to be better.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40