Enterprise Outbound Technical Review 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
Intercom, Inc.
MAY 25, 2022
We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?
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Mironov Consulting
FEBRUARY 6, 2020
I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. These often come from visible, credible consumer tech companies with household names and high transaction volumes. So Where Should B2B/Enterprise Folks Start?
Userpilot
AUGUST 22, 2024
There’s a free Starter plan, a Plus plan (from $49 a month), and custom-priced Growth and Enterprise plans. This means it might not be the right tool for users without technical expertise. It also helps new team members understand what your data processes are and makes it easier to scrutinize and review them.
Intercom, Inc.
MARCH 28, 2022
While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?
Intercom, Inc.
FEBRUARY 5, 2019
When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows. We need to tell the story from their perspective.
Userpilot
SEPTEMBER 19, 2023
A marketing-qualified lead is a lead that’s more likely to become a customer due to existing interactions or shows of interest on marketing channels. Generally, SQLs are more likely to become paying customers than MQLs due to the higher standard of vetting. Sales qualified leads (SQLs). Product qualified leads (PQLs).
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