Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. For us, that solution is Intercom. Personalized support at every stage.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

AUGUST 22, 2024

There’s a free Starter plan, a Plus plan (from $49 a month), and custom-priced Growth and Enterprise plans. This means it might not be the right tool for users without technical expertise. It also helps new team members understand what your data processes are and makes it easier to scrutinize and review them.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 12, 2024

His book series include: INSPIRED: How to Create Tech Products Customers Love EMPOWERED: Ordinary People, Extraordinary Products TRANSFORMED: Moving to the Product Operating Model The latter book addresses the challenges and strategies that come from shifting to a product-operating model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Intercom, Inc.

JULY 9, 2020

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. And because I’d sold bicycles to most of the tech companies in Dublin, I had some good contacts.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

MARCH 3, 2023

In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few.

Customer Experience 147

Customer Experience Customer Feedback User Testing User Friction 147

Userpilot

MAY 19, 2021

Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. Ultimately, it’s technology like Clearbit enriching the information or using reverse IP lookup to see what company they’re coming from. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.”

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

SEPTEMBER 19, 2023

A marketing-qualified lead is a lead that’s more likely to become a customer due to existing interactions or shows of interest on marketing channels. Generally, SQLs are more likely to become paying customers than MQLs due to the higher standard of vetting. Sales qualified leads (SQLs). Product qualified leads (PQLs).

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Product Vision. Product planning.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Mironov Consulting

DECEMBER 31, 2017

These discussions often get very technical or theoretical: treating roadmapping as a purely intellectual exercise, where our secret ambition is for the world to admire our brilliant algorithms and decision criteria. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Here’s a review of how they did that.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. As a result, it’s very difficult to scale and typically reserved only for customers with a high lifetime value or of strategic importance to the company, like big enterprises.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

eG Innovations

NOVEMBER 17, 2021

There’s something common between AVD and eG Enterprise. Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. Can you take a wild guess? I can understand why the wtsapi32.dll

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

The Product Coalition

JANUARY 25, 2019

Like many, I’ve read the articles and seen the videos of the ten or so genius tech founders we all hear about repeatedly. In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Even with a long history in enterprise product roles, finding the next role was not easy.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

Usersnap

JANUARY 20, 2023

Customer service technologies deliver consistent, timely responses to the customer with minimal effort. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. Integrations – Connect Olark with your enterprise software like Shopify and WordPress.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

SEPTEMBER 27, 2024

In-app user onboarding tools Probably the first tool you should think of when building your onboarding tools tech stack is your in-app onboarding tool. Userpilot pricing Userpilot’s transparent pricing ranges from $249/month on the entry-level end to an Enterprise tier for larger companies. Appcues Flow analytics on Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. Adam Strong: Thank you. Are you selling more to SMBs?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52