Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Work for an enterprise or fast-growing company? Strategy first, technology second. Business intelligence: Prodsight. Product feedback: Productboard.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. For everyone else, it’s the outbound sales process – figuring out the efficiencies, figuring out how to leverage your contacts to get referrals, figuring out how to break into enterprise accounts.

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

The Product Coalition

FEBRUARY 9, 2021

We’re kicking off a new venture with an enterprise tech product at its core. I haven’t included books on consumer-focused products and businesses, because this new venture is selling a software product into enterprise. for building a new product venture, or, in this case, selling software to enterprise.

Books 187

Books User Testing Product Research Inbound 187

The Product Coalition

MAY 9, 2023

Specifically, if you’re planning on enterprise contracts of $10k+ a year, those are almost impossible to do with PLG. It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. With outbound enterprise sales, you need to reach out to many people to get some calls.

User Testing 148

User Testing Feedback Software Analytic Tools Outbound 148

Intercom, Inc.

OCTOBER 1, 2019

I shared a deeper look at how we run our sales organization – everything from how we keep our top reps motivated to why we take a highly targeted approach to outbound sales. In this example, the buyer decided to go with option two: an annual contract, upfront payment, and enterprise plan. Short on time? Get the recording.

Outbound 155

Outbound User Friction Demo Enterprise 155

Intercom, Inc.

DECEMBER 3, 2020

Instead of building on previous iterations with small, incremental changes that could be quickly shipped, this was a two-year-long enterprise designed almost entirely from scratch. We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Alchemer Mobile

DECEMBER 16, 2022

First, the ability to add custom request headers to outbound webhook calls. Webhooks and API calls are only available to Enterprise customers. This allows admins to enhance security with custom keys to verify that the API call is from Alchemer. Second, admins can now enforce secure URLs (HTTPS) across all account webhooks.

Data Visualization 130

Data Visualization Outbound Customer Experience Management 130

Intercom, Inc.

NOVEMBER 27, 2019

Moving upmarket: Court enterprise customers. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. It doesn’t tend to support enterprise software, but product-led companies can do really, really well there.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Mind the Product

MARCH 7, 2019

Maintain Good Data Quality for Outbound Integrations. When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. And APIs disappear, for minutes, for hours, forever. The technical debt of API integrations can become daunting.

Reporting Tools 187

Reporting Tools Data Visualization Customer Experience User Testing 187

Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. For us, that solution is Intercom. Personalized support at every stage.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

eG Innovations

AUGUST 24, 2021

What are the deployment models for eG Enterprise: SaaS/Cloud or on-premises? You have two choices when deploying eG Enterprise: You can choose to use eG Enterprise as a fully hosted SaaS offering, removing the need for you to invest in infrastructure and host the monitoring manager. Where is the eG SaaS offering located?

Reporting Tools 52

Reporting Tools Enterprise Data Visualization Government 52

Intercom, Inc.

MARCH 28, 2022

When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue? Gartner predicts that by 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Intercom, Inc.

JULY 29, 2021

But looking at BrowserStack, looking at the product they had, the market, the growth rate, the customers they already had in Europe… And they were looking for somebody to scale out their enterprise business across Europe. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” So, if somebody from Microsoft looks at your site, boom: you can go outbound to the right person. They weren’t successful with their outbound emails.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. Using a trial version of your software is part of the evaluation phase.

Customer Experience 147

Customer Experience Customer Feedback User Testing User Friction 147

Pragmatic Marketing

MAY 1, 2018

The sales reps would source new customers through outbound efforts and engaging their professional network. A majority of SaaS companies that I have built products for have brought their products to market with a sales-led, go-to-market motion.

Enterprise 70

Enterprise Customer Experience User Testing Outbound 70

ProductPlan

MARCH 17, 2020

Product Vision : Influencing the company’s mission statement may be beyond the scope of the PM (particularly for a large enterprise vs. a small business that only has one product), but PMs can own a product vision and align the product team to it. Common outbound effort activities include: Competitive differentiation. Product planning.

Outbound 99

Outbound Product Manager Product Management Customer Experience 99

Intercom, Inc.

MAY 24, 2018

It looks at the content of the website and puts companies into categories like SaaS, B2B, enterprise, marketplace, etc. One was about automating your outbound sales effort, which was a topic we talk about a ton – but very few customers at that point had been able to do it end to end. Of course, job title matters as well.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Userpilot

AUGUST 22, 2024

There’s a free Starter plan, a Plus plan (from $49 a month), and custom-priced Growth and Enterprise plans. Amplitude offers four pricing plans : Starter – free Plus – from $49 per month Growth – custom pricing Enterprise – custom pricing The Plus plan offers you access to the most basic analytics features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

eG Innovations

DECEMBER 7, 2022

Using SNMP MIB-II, a network monitoring system like eG Enterprise can discover the network interfaces on a device, determine the status of each interface and track the traffic in and out of each interface. How eG Enterprise Supports SNMP Monitoring? Therefore, eG Enterprise supports both SNMP polling and traps.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Intercom, Inc.

NOVEMBER 20, 2018

Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. or doing nothing, is usually the main competitor faced by enterprise sales-people.).

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Enterprise. The next two tiers, Growth and Enterprise, use a quote-based pricing model.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

MARCH 22, 2022

Because it’s the key driver of net revenue retention and the number one driver of enterprise value. On your site, in product, in-app, on web, or on mobile, inbound and outbound – the messaging possibilities are endless. Which makes customer experience (CX) the most important differentiator and success factor your business has.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

MAY 31, 2018

blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly.

Reporting Tools 223

Reporting Tools User Testing Customer Experience Data Visualization 223

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. As a result, it’s very difficult to scale and typically reserved only for customers with a high lifetime value or of strategic importance to the company, like big enterprises.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Aptrinsic

MARCH 19, 2018

The sales reps would source new customers through outbound efforts and engaging their professional network. In this article, we cover the marketing and sales operations changes to incorporate a free-trial or POC within your enterprise sales process.

Enterprise 40

Enterprise Customer Experience User Testing Outbound 40

Userpilot

SEPTEMBER 19, 2023

These types of funnels are usually targeted toward mid-market prospects or enterprise leads that require hands-on sales representatives to seal the deal. Top-down funnel Top-down funnels are usually built from a combination of outbound sales and account-based management.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Finally, while MLG businesses may start generating revenue earlier in the customer journey, the sales cycle tends to take longe r, especially in the context of enterprise-level B2B software.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Brian Balfour

JULY 18, 2017

Finally on the far right hand end of the spectrum you have very high ARPU businesses (6 to 7 figures) and therefore take advantage of very high CAC channels such as enterprise and outbound sales. Companies like Palantir and Veeva exist on the very far end. This is the ARPU-CAC Danger Zone.

User Testing 65

User Testing Outbound B2B Inbound 65

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. This is a complete solution for sales teams making outbound calls. The key to choosing the right tools for your sales stack is finding the ones that address your specific needs.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Maybe at some of the world’s largest enterprises, but what about the many of you who work at “ slightly smaller ” companies and startups?

Data Visualization 66

Data Visualization Product Manager Product Management Outbound 66

Intercom, Inc.

JANUARY 11, 2023

At the enterprise level, the user is rarely the decision-maker. When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business. And, of course, there are people that are going to do all of the above, right? Francis: Right.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. We haven’t done any outbound marketing such as cold leads,” she says, letting us know that you don’t have to utilize every marketing variation. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

NOVEMBER 7, 2019

But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. So of course we are doing corporate cards, basically smart cards.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118