article thumbnail

11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Defining a customer success tool and other FAQs. G2 rating : 4.8

article thumbnail

523: #1 change to make OKRs work for you – with Ben Lamorte

Product Innovation Educators

” Only one name next to every key result : Measure What Matters teaches that only one person should be accountable for every key result, but in many cases this is the wrong approach and causes teams to struggle with cross-functional alignment. .” No name next to a key result: Ensure someone is accountable to every key result.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Hacks of Customer-Centric Enterprise Product Managers

Mind the Product

Over the years I’ve worked alongside a number of enterprise product managers in many companies. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). I call this “building enterprise software while bypassing customer requirements at scale”.

article thumbnail

Product-Led Growth Is a Misleading Name

The Product Coalition

It’s a great model but the name is quite misleading. That’s why I named my strategic product-led growth course ‘Unboxing PLG’. Today I want to give you a sneak peek into this understanding, by talking about common misinterpretations of the name PLG, which could lead you to wrong expectations as to what you are entering yourself into.

Naming 144
article thumbnail

524: Why Moneyball is the best breakthrough innovation movie – with Bruce Vojak, PhD

Product Innovation Educators

Whether you’re leading a small enterprise or a large corporation, the ability to innovate consistently and meaningfully will increasingly determine your organization’s success. Remember, there are no excuses for avoiding innovation. The key is combining the right mindset, tools, and leadership approaches to unlock that potential.

article thumbnail

Rethinking Product Discovery with Justice, Equity, Diversity, and Inclusion in Mind

Product Talk

Many tech companies that make voice assistants justify their use of female names and voices by saying that’s what people prefer. Another one that I see come up a lot is this idea of why all of our voice assistants—we’re talking about Siri , Alexa, Cortana —why they all have female names. But this isn’t the full story.

article thumbnail

517: How to conduct an AI Design Sprint – with Mike Hyzy

Product Innovation Educators

Here’s how to get the best results: Practice Purpose Example One Stage at a Time Maintain focus and clarity Complete market analysis before moving to features Clear, Specific Prompts Get targeted responses “Create separate wireframes for each feature” Regular Progress Saving Preserve work across sessions Save summaries after each (..)