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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Defining a customer success tool and other FAQs. G2 rating : 4.8

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523: #1 change to make OKRs work for you – with Ben Lamorte

Product Innovation Educators

” Only one name next to every key result : Measure What Matters teaches that only one person should be accountable for every key result, but in many cases this is the wrong approach and causes teams to struggle with cross-functional alignment. .” No name next to a key result: Ensure someone is accountable to every key result.

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10 Hacks of Customer-Centric Enterprise Product Managers

Mind the Product

Over the years I’ve worked alongside a number of enterprise product managers in many companies. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). I call this “building enterprise software while bypassing customer requirements at scale”.

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Product-Led Growth Is a Misleading Name

The Product Coalition

It’s a great model but the name is quite misleading. That’s why I named my strategic product-led growth course ‘Unboxing PLG’. Today I want to give you a sneak peek into this understanding, by talking about common misinterpretations of the name PLG, which could lead you to wrong expectations as to what you are entering yourself into.

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Rethinking Product Discovery with Justice, Equity, Diversity, and Inclusion in Mind

Product Talk

Many tech companies that make voice assistants justify their use of female names and voices by saying that’s what people prefer. Another one that I see come up a lot is this idea of why all of our voice assistants—we’re talking about Siri , Alexa, Cortana —why they all have female names. But this isn’t the full story.

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517: How to conduct an AI Design Sprint – with Mike Hyzy

Product Innovation Educators

Here’s how to get the best results: Practice Purpose Example One Stage at a Time Maintain focus and clarity Complete market analysis before moving to features Clear, Specific Prompts Get targeted responses “Create separate wireframes for each feature” Regular Progress Saving Preserve work across sessions Save summaries after each (..)

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TEI 316: Tools CPOs use – with Anup Yanamandra

Product Innovation Educators

It is a new year and this podcast is getting a new name. In a few weeks, the name will change to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming—The Everyday Innovator will be renamed to Product Masters Now. . His name is Anup Yanamandra.