The Product Guy

MARCH 5, 2020

– and, although we wish it were true, one message or document doesn’t work for all groups. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Better Products.

Document 405

Document Enterprise Leadership Messaging 405

Lenny Rachitsky

NOVEMBER 24, 2024

If they read your message and think, “That’s interesting,” you’re already halfway there. Ensure that you’re talking to the right people with the right message about a problem they actually care about solving. Salespeople can’t replicate the passion, vision, and insights you can offer.

User Testing 121

User Testing Product Research Customer Feedback User Friction 121

Userpilot

NOVEMBER 28, 2024

How much it costs (spoiler: it’s for enterprise plans only). But here’s the kicker— session replay is only available as an add-on for enterprise plans. And let’s be real: enterprise plans are on the pricey side. You can scale unlimitedly with add-ons for Growth or Enterprise plans. What is session replay in Mixpanel?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Product Innovation Educators

JANUARY 27, 2025

Whether you’re leading a small enterprise or a large corporation, the ability to innovate consistently and meaningfully will increasingly determine your organization’s success. Bio A leading authority on innovation, Bruce Vojak helps mature companies survive and thrive in a volatile, complex, and increasingly ambiguous world.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 135

Enterprise User Testing Feedback Software Technical Advisors 135

Userpilot

DECEMBER 31, 2024

Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g., Intercom Proactive Support Intercom is primarily a customer support platform offering features like omnichannel messaging, live chat, and help desk solutions. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

Userpilot

JANUARY 15, 2025

Todays guide takes a deep dive into session replay for enterprise companies. How do enterprise teams leverage session replays? Enterprise teams face unique challenges when it comes to optimizing user experiences across complex applications. Looking for a Session Replay Tool for Your Enterprise? Short answer: No.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Product Innovation Educators

DECEMBER 2, 2024

Here’s how to get the best results: Practice Purpose Example One Stage at a Time Maintain focus and clarity Complete market analysis before moving to features Clear, Specific Prompts Get targeted responses “Create separate wireframes for each feature” Regular Progress Saving Preserve work across sessions Save summaries after each (..)

User Testing 307

User Testing Feedback Software ChatGPT Research Software 307

The Product Guy

FEBRUARY 13, 2020

With a growing product organization, need other product leaders to communicate message and foster product culture. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. Expectations needs to be set.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Userpilot

OCTOBER 27, 2023

PLG for enterprise? As enterprise products tend to be complex, their value may be difficult to experience through free trials or freemium. Moreover, the enterprise sales funnel is more complicated than a product-led growth funnel. Personalized onboarding can help enterprise users learn how to best use the product in less time.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. The more I apply the strategy, the louder the message becomes. Make a list of the scope and the challenges to your product. More About The Product Mentor.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Guy

MARCH 26, 2019

That doesn’t mean that I didn’t get to communicate my message, it meant that it wasn’t only my message. The collaboration ahead of time helped me better understand what was on their mind which in turn helped me tailor my messaging even more. More About The Product Mentor. Better Decisions. Better Products. Better Product People.

Product Management 360

Product Management Product Manager Technical Review Management 360

The Product Guy

APRIL 9, 2020

Left alone, the brain automatically processes inputs from your internal and external environments and allows you (the speaker) to focus on the message and the receiver. Evolving your communication model. More About The Product Mentor. Better Decisions. Better Products. Better Product People.

Framework 473

Framework User Testing Product Research Weak Development Team 473

Alchemer Mobile

MAY 19, 2021

Unify data and simplify partner integrations with enterprise-class security and reliability. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

JUNE 18, 2020

Have a good understanding of what problem we solving | who benefits from that solution | how do we express that (marketing messaging) . The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals….

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Intercom, Inc.

SEPTEMBER 28, 2021

In recent years we have increasingly focused on upmarket, enterprise-scale customers. Customers were keen to send transactional messages with Intercom, but i nstead of implementing the industry-standard solution, we looked a little closer at the needs of our customers and their users ”.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Guy

JUNE 29, 2017

Jordan Bergtraum ★ ★ Product Management Consultant Talk(s)​: The Value of Win/Loss Analysis , The Benefits of Being Responsible for Product Messaging , Users vs. Thought Leaders , Introducing Product to Your Organization. Jeremy Horn The Product Guy. About The Product Mentor. Better Decisions. Better Products. Better Product People.

Product Management 246

Product Management Product Manager Product Research Management 246

The Product Guy

JANUARY 8, 2019

We refined the message and added features important for our partners and users. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. We went into a frenzy and wanted to grow bigger. Better Products.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

SEPTEMBER 12, 2017

But they shouldn’t receive the same message about your new feature. Second, sending everyone the same message means you’ll leave some of the engagement with your announcement on the table – even for the groups of people who would use the new feature. Which message is more effective? Tying new features into onboarding.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

The Product Guy

JUNE 4, 2020

Asking yourself what message you want to convey, what the interests of the other people in the room are, and what you want them to take away from the meeting can change how you prepare, and say in it. Approaching with intentionality and knowing what you want to take away from a meeting can greatly change the course of it. Better Decisions.

Framework 319

Framework User Testing Customer Experience Product Management 319

Mind the Product

MAY 5, 2020

At Nifty, we’ve seen a considerable uptick in Help Center messages, though some of them transition into something more like a conversation between two people looking for someone new to talk to. You can bet that every help article is being perused in hopes of unlocking the deep corners of your product’s functionality.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. Customer tier (enterprise vs. free trial). You can trigger tools like tooltips , modals, and in-app messages exactly when they are needed to make users feel valued and understood. An omnichannel user engagement strategy unifies all of these channels.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Advanced analytics and enterprise features increase the cost. Personalize messaging based on user behavior and preferences.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard initially built and marketed themselves as an enterprise-focused company. Vidyard did the opposite. Flipping the freemium model on its head.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

MARCH 17, 2025

Best interactive user guide tools at a glance Tool Standout features Best for G2 rating Trial/Demo Price plans Userpilot No-code WYSIWYG builder Multiple UI patterns Advanced segmentation Flow analytics and experimentation Mid-sized to enterprise SaaS 4.6 Enterprise: This plan features custom pricing that fits your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Guy

NOVEMBER 13, 2018

As a result, your focus can be easily disrupted when reading new messages and responding to them immediately. The Product Mentor is a program designed to pair Product Management Mentors and Mentees around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…. More About The Product Mentor.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

Mind the Product

JANUARY 28, 2019

This gap can be amplified by switching industries or by the rare occurrence of alternating between consumer and enterprise product management, which can be disruptive to a product manager’s professional development and career. My article “ 10 Hacks of Customer-Centric Enterprise Product Managers ” dives into this deeper.

Product Management 179

Product Management Product Manager Customer Experience User Testing 179

The Product Guy

SEPTEMBER 25, 2017

My Polish teammates and I communicated through email and skype messages constantly, so initially, there never felt like a real need for a standup. Better Decisions. Better Products. Better Product People. Each Session of the program runs for 6 months with paired individuals….

Product Management 277

Product Management Product Manager Technical Review Management 277

Product Management University

NOVEMBER 14, 2022

For example, if you’re marketing the value of your “enterprise financial management” portfolio to hospitals, you’d communicate how it ultimately gives them a competitive advantage (better patient experience) via greater financial flexibility to execute their top strategic priorities. Relevance is the lynchpin to strong messaging.

Product Marketing 147

Product Marketing Marketing Reporting Tools Healthcare 147

The Product Coalition

MARCH 3, 2024

Think of it this way: instead of blindly sending generic messages to your entire customer base, you can deliver targeted campaigns that resonate deeply with their predicted needs and desires. Deliver impactful messaging : Anticipate purchase intent, predict churn risk, and tailor your message accordingly, boosting conversions and loyalty.

Data Visualization 138

Data Visualization Analytic Tools Marketing Customer Experience 138

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. set simple rules ( e.g. leverage email for non-urgent communications, instant messaging for urgent messages, & meetings for decision-making) and get alignment from your team to follow them.

Product Management 184

Product Management Product Manager Document Leadership 184

Alchemer Mobile

JANUARY 30, 2020

In order to make the decision, enterprise teams typically answer three primary questions during their buying journey: Why should we change? The most recent change in enterprise VoC is the addition of “emotion data” to help brands go beyond traditional customer sentiment channels. What are our options for changing?

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173