The Product Guy

JUNE 25, 2018

I then discuss with my manager best practices for effectively and politely pushing back on inbound lower priority work from stakeholders while maintaining a great relationship with them. The goal of my discussion with my manager is to: 1) agree on priority. Alignment: Being on the same page about a project or expectations. Better Decisions.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Intercom, Inc.

JANUARY 28, 2020

In fact, with Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone, serving more than 25,000 users in over 2,000 different enterprise companies worldwide. A centralized solution. For us, that solution is Intercom. Personalized support at every stage.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. So for the most part, we proactively go after mid-market enterprise companies like Segment and Invision. These are great companies with high inbound volumes. ” For us, we’re very mid-market and enterprise.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Amplitude

NOVEMBER 12, 2019

After understanding specific user personas who might actually need the technology (which frankly, could be very clunky when worn frequently), Google Glass then pivoted towards selling to enterprise customers. Two metrics that I’ve found useful for the Top of Funnel include: Conversion percentage from B2B demand generation marketing.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

JULY 29, 2024

Microsoft Teams targets enterprises by offering video conferencing. Wrike caters to larger enterprises with Gantt charts and resource management tools. Asana focuses on inbound marketing and webinars. Wrike targets enterprises with content marketing. HubSpot focuses on inbound marketing and community building.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Intercom, Inc.

APRIL 4, 2019

But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several. Reps will be in inbound, lead-taking mode for two hour blocks throughout the day and they’ll take them through qualification all the way through to close.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. Moving upmarket: Court enterprise customers. It doesn’t tend to support enterprise software, but product-led companies can do really, really well there. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Work for an enterprise or fast-growing company? Strategy first, technology second. Knowledge base: Article Search (built by Intercom).

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

NOVEMBER 20, 2018

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. or doing nothing, is usually the main competitor faced by enterprise sales-people.).

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

JULY 29, 2021

But looking at BrowserStack, looking at the product they had, the market, the growth rate, the customers they already had in Europe… And they were looking for somebody to scale out their enterprise business across Europe. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

MARCH 28, 2022

By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%. Read more ?. Consumer expectations for exceptional, engaging experiences are rising.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. Using a trial version of your software is part of the evaluation phase.

Customer Experience 146

Customer Experience Customer Feedback User Testing User Friction 146

ProductPlan

MARCH 17, 2020

Product Vision : Influencing the company’s mission statement may be beyond the scope of the PM (particularly for a large enterprise vs. a small business that only has one product), but PMs can own a product vision and align the product team to it. Common inbound effort activities include: Setting the vision. Product planning.

Outbound 99

Outbound Product Manager Product Management Customer Experience 99

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. At the enterprise level, the user is rarely the decision-maker. Liam: And then, the final one was that selling enterprise deals at the lead level is impossible.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

NOVEMBER 17, 2021

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. is the umbrella organization for 5 successful enterprise products: BizTalk360, Document 360, Severless360, Atomic Scope, and Cerebrata, which the business acquired in 2019. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

eG Innovations

MAY 3, 2021

Many of our customers are large enterprises with critical highly-available and secure infrastructures. However small or large your enterprise is though, it’s a methodology and mindset that you can embrace with plenty of free and open-source tools out there to assist you.

Data Visualization 105

Data Visualization User Testing Product Research Testing 105

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Gainsight Customer Success : Best for enterprise-level customer success management. Enterprise : Need tailored solutions? Plans for businesses and enterprises: Professional : $1,080/mo for 5 seats (Additional seats start at $45/mo).

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Intercom, Inc.

JUNE 21, 2018

Is it transitioning from inbound to outbound sales? For everyone else, it’s the outbound sales process – figuring out the efficiencies, figuring out how to leverage your contacts to get referrals, figuring out how to break into enterprise accounts. What are the biggest areas where they’re struggling?

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company. Go for account-based marketing.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Intercom, Inc.

DECEMBER 28, 2022

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Get ready to leave behind any preconceptions you might have about enterprises being too big to innovate – they’re bypassing that stagnation by actively investing in new ideas. Intercom for Enterprise.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

AUGUST 30, 2024

Salesforce competitor analysis Unlike other CRM platforms, Salesforce focuses exclusively on large enterprises rather than SMBs. Despite that, its entry-level plan is still cheaper than competitors at just $25/user/month — but Salesforce does lack a freemium version.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

APRIL 22, 2024

From small teams to large enterprises, Miro offers solutions that address their challenges. For instance, enterprise clients have access to bespoke features, priority support, and higher levels of security. Ultimately, this drives users to make use of the Hubspot platform for their inbound marketing needs.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

MAY 1, 2024

The platform is geared towards mid-size SaaS companies and enterprise businesses. MoEngage offers two paid plans (Growth, and Enterprise) calculated based on your MTUs. Hubspot – best customer relationship management platform HubSpot is an inbound marketing and sales software that helps foster customer relationships.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Enterprise. The next two tiers, Growth and Enterprise, use a quote-based pricing model.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. First the features, then the inbound marketing.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. The platform also offers enterprise-grade security to protect customer data. Scalability and security The platform is scalable and provides enterprise-level security. Salesforce service console.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

MAY 10, 2018

They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea. Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

JANUARY 24, 2019

So we said, “Hey, why don’t we do that with enterprise software?” Enterprise software is a little bit different than consumer-based software, because there’s an opportunity obviously from a value perspective to make a lot more revenue on the enterprise side. Scaling support for early-stage startups.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Userpilot

MARCH 8, 2022

Andrea has 15+ years of experience in Product Management and Marketing, from SMBs to large enterprises and educational organizations such as Product School. Susan is an experienced Product Leader with a track record of working in start-ups, SMEs, and enterprise companies.

Technical Advisors 116

Technical Advisors Product Research User Testing Analytic Tools 116

Intercom, Inc.

MARCH 22, 2022

Because it’s the key driver of net revenue retention and the number one driver of enterprise value. On your site, in product, in-app, on web, or on mobile, inbound and outbound – the messaging possibilities are endless. Which makes customer experience (CX) the most important differentiator and success factor your business has.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

NOVEMBER 2, 2023

Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. Finally, while MLG businesses may start generating revenue earlier in the customer journey, the sales cycle tends to take longe r, especially in the context of enterprise-level B2B software.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

The Product Coalition

JULY 1, 2019

HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. However the company is setting its sights on selling to Fortune 500 companies and hence the top business KPI is number of enterprise customers.

KPI 106

KPI Data Visualization Workshop Analytic Tools 106

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Maybe at some of the world’s largest enterprises, but what about the many of you who work at “ slightly smaller ” companies and startups?

Data Visualization 66

Data Visualization Product Manager Product Management Outbound 66

Intercom, Inc.

OCTOBER 29, 2020

And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. We haven’t even been focused on selling to Enterprise customers, we don’t have a full Enterprise motion and already we’re getting all these kinds of customers in.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

MAY 30, 2023

The other plans, Growth and Enterprise , have custom pricing. The one from HubSpot is a comprehensive platform offering everything from inbound marketing, sales, support, and more – alongside dozens of useful integrations. Traction is the entry-level plan starting at $249 a month for up to 2,500 monthly active users.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Experience 98

eG Innovations

NOVEMBER 17, 2021

There’s something common between AVD and eG Enterprise. Within their “Reverse Connect” technologies, you can run a VM without keeping any inbound ports open. It uses Reverse Connect, which means that no inbound ports need to be opened on the VM to set up the RDP connection. Can you take a wild guess? Select the AVD Broker.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52