Intercom, Inc.

JANUARY 19, 2021

. “Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message, at the right moment” Initially, our sole focus was developing in-product messaging. We knew we had to change tack and find a way to align teams and functions as we scaled.

Framework 272

Framework Customer Experience Systems Review User Testing 272

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way. Where do we play? And where do we not play?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

JULY 2, 2020

That’s the magic of product development! Designers typically tend to care less about numbers and data compared to engineers. Understand Their Individual Strengths and Weaknesses Design encompasses more than one thing. it doesn’t necessarily mean they’re a bad designer. shipping great products?—?they

Weak Development Team 145

Weak Development Team Product Management Product Manager Data Visualization 145

Roman Pichler

FEBRUARY 11, 2020

If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. After all, a platform exists to help teams build better products faster and cheaper. Assign a Platform Owner.

Feedback Software 269

Feedback Software Software Review Technical Review Customer Experience 269

UserVoice

JULY 28, 2017

What it is: Asana is a versatile task management solution that allows you to manage both personal and team projects. What it does well: With a slogan like “Teamwork without email,” Asana is just that, a good collaboration tool for your team that is intended to reduce the number of back and forth emails about what needs to be done and when.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Folding Burritos

FEBRUARY 22, 2016

Tying everything to a strong value proposition and vision is effectively the kind of thing that produces a cohesive product. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. The product is viewed as a set of features.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Shift your individual focus from design and execution to vision and strategy. a product leader.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Mind the Product

FEBRUARY 20, 2020

Ultimately, your resume should itself signal that you have the skills required to be a successful product manager on any team. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . I could use this same sentence for a product, scrum master, or engineering manager role.

Data Visualization 182

Data Visualization Weak Development Team User Testing Product Research 182

The Product Guy

NOVEMBER 26, 2024

Rather than rulers, product managers are navigators—balancing the competing demands of customers, engineers, designers, sales teams, and executives to ensure the right product gets built for the right reasons. It’s a job that requires influence without authority, empathy without favoritism, and vision without control.

Weak Development Team 68

Weak Development Team Product Management Product Manager Research Software 68

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. Engineers were stuffed into a back office far from the main office in central Hong Kong. The Results.

Weak Development Team 163

Weak Development Team Banking Customer Experience User Friction 163

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Mind the Product

OCTOBER 8, 2018

Horrified, he began working to create more affordable and safe products, ultimately reverse-engineering existing solutions and the processes that went into their creation. However, his belief in his product vision drove him to solve a real problem experienced by thousands of women. Develop Customer Empathy With MVPs.

Product Research 159

Product Research User Testing Marketing Weak Development Team 159

The Product Coalition

JANUARY 16, 2024

“Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap. And if your vision and strategy are no longer working, revisit and revise them.

Roadmap 112

Roadmap Development Team Review Weak Development Team Technical Review 112

Mind the Product

JUNE 14, 2019

A bad day in the office, a chance LinkedIn message, and before you know it, someone has moved jobs. Developing a long-term relationship with someone who can act as your mentor and provide advice and direction can help to get around this. Just as with a product, you should start with a vision. Find a Mentor.

Development Team Review 163

Development Team Review Technical Review Weak Development Team Vision 163

The Product Coalition

MAY 1, 2023

The team stressed. Then in strolls the design team, telling us to step back. Another blocker in my path preventing me from moving the product team into action. However, I’ve learned that cutting corners early in product strategy development leads to significant hurdles later on. Think of it like a room’s air conditioning.

Weak Development Team 116

Weak Development Team User Testing Data Visualization Product Research 116

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

Userpilot

OCTOBER 11, 2022

What are some good product vision examples? How is the product vision different from the company vision? What makes a great product vision? How should product managers develop effective product vision statements? Product vision and company vision overlap in single-product organizations.

Vision 94

Vision Analytic Tools Data Visualization Reporting Tools 94

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

Roadmap 181

Roadmap Weak Development Team Leadership Research Software 181

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” Yet most of the product community’s dialogue centers around the relationship with product and engineering. I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ).

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Weak Development Team Analytic Tools 130

Lenny Rachitsky

AUGUST 20, 2024

Product management is evolving Here’s how I’ve historically described the job of a product manager: Your job as a PM is to deliver business impact by marshaling the resources of your team to identify and solve the most impactful customer problems. People stuff! Glue stuff. Skills that AI will have the toughest time replacing.

Positioning 143

Positioning User Friction Weak Development Team User Testing 143

The Product Coalition

MARCH 28, 2022

I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. I think it makes sense to hear that opinion and factor that into the product development process. Of course?—?the

Product Research 157

Product Research Product Management Product Manager Weak Development Team 157

Userpilot

APRIL 29, 2021

In a sustainable way, without falling into the ‘build trap’ – churning out new features based on feature requests, diluting the product vision, and wasting your company’s resources. This can make your product and team slower, make your UX more complicated, and overall – add little value for your customers.

Weak Development Team 105

Weak Development Team Product Research User Testing Customer Experience 105

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Mind the Product

JANUARY 21, 2019

As product managers our job description is pretty simple: to make all of our software development projects succeed. In fact, I would go so far as to say any failures or successes of the team are failures or successes of product management. Without defining success, it is quite likely the team may work towards different objectives.

User Testing 161

User Testing Research Software Feedback Software Product Management 161

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 215

Product Research Onboarding KPIs CTO Coach Research Software 215

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. There’s no better way to provide customer value than aligning your organization and product team with the voice of your customer. Pull cross-functional teams into the research and synthesis of concepts. [10:15]

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Mind the Product

OCTOBER 30, 2018

By gaining insight from your experiences, you can develop principles on which to base your leadership style. Your team will work out which are important to you so you need to have a good appreciation of them. In order to develop as a person, you have to understand your weaknesses and which parts of your personality you want to amplify.

Leadership 111

Leadership Customer Feedback Weak Development Team Reporting Tools 111

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. So it inspired me to think hard about the most important characteristics of very strong product teams, and I forced myself to pick what I consider the ten most important.

Research Software 92

Research Software Product Research Weak Development Team User Testing 92

The Product Coalition

OCTOBER 12, 2020

During this period, we went through different phases, which gave us several lessons that helped us identify our final vision to build an open-source data integration engine. Exploring 2 directions at a time, max We’re 5 people on our team, including 4 with an engineering background. This article lists these lessons.

Startups 154

Startups Analytic Tools User Testing User Friction 154

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative.

Weak Development Team 137

Weak Development Team B2C Customer Experience Advertising 137

Product Management University

FEBRUARY 15, 2017

In this hands-on workshop, you’ll learn how to develop a strategic portfolio roadmap that drives new growth by shifting your inside-out product vision to an outside-in customer vision. Most importantly, you’ll learn how to create a strategic roadmap that can be executed in the trenches by product, marketing and sales teams.

Roadmap 113

Roadmap Weak Development Team Workshop Vision 113

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. It’s about gathering together professionals from different functions such as engineering, business, design, marketing, legal, and others. It’s not just about bringing together a diverse team. Myth #2.

Analytic Tools 130

Analytic Tools Weak Development Team Reporting Tools Technical Review 130

ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. That’s why product teams must invest the time and energy to build trust with the rest of the organization.

Weak Development Team 85

Weak Development Team Technical Review Customer Experience KPI 85