UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

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Feedback Software Systems Review CTO Coach Data Visualization 96

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

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Systems Review Software Review Construction Reporting Tools 129

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 105

Reporting Tools Travel Systems Review Data Visualization 105

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. What we learned.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Gainsight

NOVEMBER 7, 2023

Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and efficient approach. Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

PMLesson's Ace the PM Interview

MAY 6, 2022

Security engineering interviews are some of the toughest in the tech industry. As a security engineer, your job is all about reducing risk for technical products by thwarting malicious behavior. Security Engineer Interview Stages In general, the security engineer interview has the following interview stages at most companies: 1.

Engineering 52

Engineering Software Review Technical Review Research Software 52

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

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Weak Development Team Software Review Systems Review Technical Review 129

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own. In April 2023, CBC finished a 3.5-year

Research Software 317

Research Software Weak Development Team Feedback Software User Testing 317

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

Reporting Tools 115

Reporting Tools Systems Review Enterprise Technical Review 115

Mironov Consulting

FEBRUARY 9, 2023

But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It   Note that forcing all of these requests into one system-of-record doesn’t reduce the number of items …  280 tickets/week merged into Aha!

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. We encourage engineers to ship the smallest thing (we call them cupcakes ) as quickly as possible, and every new hire on our engineering team ships a feature within their first week.

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Data Visualization Reporting Tools Software Review User Testing 282

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

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Software Review Systems Review Technical Review Development Team Review 75

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 141

Analytic Tools Research Software Reporting Tools Software Review 141

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

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Engineering Software Review Systems Review Product Research 128

PMLesson's Ace the PM Interview

DECEMBER 20, 2021

A Code Review, also sometimes called a "Peer Code Review," is the software engineering process that involves developers looking over code for mistakes or other problems. In many instances, code reviews involve many different developers working together. How does this relate to software engineering interviews?

Software Review 52

Software Review Systems Review Software Engineering Engineering 52

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

PMLesson's Ace the PM Interview

OCTOBER 4, 2021

System design is a critical tech interview for many different roles - from software engineers (SWE) to technical program managers (TPM) to engineering managers (EMs) and even product managers. As we mentioned, we wouldn't blame you for feeling intimidating before coming into a system design interview. So, let's get to it!

Systems Review 52

Systems Review Technical Review Data Visualization User Testing 52

Pranav Khare

JANUARY 7, 2024

On one side, the engineers — the wizards of code, masters of the digital realm. Often at odds, but here’s the twist — it’s not the role of PMs that engineers despise; they just despise the approach of some PMs. His ‘revolutionary’ feature, conceived without input or feasibility checks, left the engineers groaning, “Not again, Bob!”

Engineering 52

Engineering Technical Review Customer Experience Analytic Tools 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With Mixpanel, you can run a Cohort analysis with these features: Data ingestion and integrations with common systems like CRM : Integrate Mixpanel with your data sources, such as your CRM system or other data repositories.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

PMLesson's Ace the PM Interview

OCTOBER 20, 2021

If so, you might thrive as an engineering manager. We've spoken to many EM candidates, current engineering managers, and even directors/VPs of engineering about what EM interviews entail and we can assure you – practice a few key question categories, and you will be able to ace this interview. All of this is exciting.

Engineering 52

Engineering Weak Development Team Reporting Tools Feedback Software 52

Usersnap

MARCH 29, 2023

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. Introducing Hunter Engineering Hunter Engineering is a U.S.-based Let’s dig in. While they are based in the U.S.,

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Basically, without technical knowledge or a dedicated engineering team, you can’t start collecting feature engagement data right away. Let’s get started! import) to submit your batch.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Software Engineering jobs are among the most in-demand and highest-paying jobs on the labor market today. Bureau of Labor Statistics projects that software engineering jobs will grow by 22% in this next decade. Here is our list of the top 30 software engineering interview questions you will likely experience.

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With Mixpanel, you can run a Cohort analysis with these features: Data ingestion and integrations with common systems like CRM : Integrate Mixpanel with your data sources, such as your CRM system or other data repositories.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? We wrote this article to guide you. Let's get to it!

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Basically, without technical knowledge or a dedicated engineering team, you can’t start collecting feature engagement data right away. Let’s get started! import) to submit your batch.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Here are some bad reviews of Mixpanel: UI is not very intuitive and there is no live chat support to get quick answers so you have to break your workflow to figure things out. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Here are some bad reviews of Mixpanel: UI is not very intuitive and there is no live chat support to get quick answers so you have to break your workflow to figure things out. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. You have to reverse-engineer every question back it into a user scenario of the specific job task someone is performing.

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