Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

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Research Software Systems Review Technical Review Development 223

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.

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Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. These illustrative concepts are not intended to be “shovel-ready” for engineering to build on. This could include the founders, CEO, etc.

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Know the scope of the issue. Share the work.

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Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. We encourage engineers to ship the smallest thing (we call them cupcakes ) as quickly as possible, and every new hire on our engineering team ships a feature within their first week.

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Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact.

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The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. Second Attempt.

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Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. For more, check out her LinkedIn and her blog. That’s what product velocity enables.

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Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own. In April 2023, CBC finished a 3.5-year

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The Product Guy

SEPTEMBER 27, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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Research Software User Testing Analytic Tools Product Research 370

TechEmpower - Product Management

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

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The Product Guy

OCTOBER 25, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

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The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play?

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Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

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Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

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Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

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The Product Guy

AUGUST 30, 2017

The relationship between QA and Engineering was bordering on food fights, and we’d only achieved half of our requirements. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. In fact, our tests regularly failed. A production release was a distant vision.

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Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

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Product Innovation Educators

NOVEMBER 30, 2020

That could be a simple pass-fail scoring or a more complex system. [8:21] The level of complexity of the portfolio management system needs to line up with the decision-making pace of the organization. In some cases, a simpler system is better than a complex system. 8:21] Who is involved in portfolio management?

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Product Innovation Educators

OCTOBER 7, 2024

We discuss the benefits of low-fidelity prototyping, the engineering design process, and how to use prototypes effectively to solve problems and validate ideas. The episode also covers potential pitfalls in prototyping and best practices for product managers.

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Product Innovation Educators

DECEMBER 23, 2019

To get more projects done, you need to optimize the workflow of your system. Just because the system can handle more work doesn’t mean that more work will promote the best flow of work. The value proposition of a product or project initiative may be sensitive to a specific due date. 14:31] Execute projects more reliably.

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UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

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UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image credit: Karena E.I Its simple and straight to thepoint.

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Product Innovation Educators

MAY 22, 2023

The engineering team works on progressing the product but doesn’t communicate information back up to product management or executive groups. When I was the director of engineering, I often saw that what I understood the product to be was different from how directions of other departments in the organization understood the product.

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The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

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Reporting Tools Travel Systems Review Data Visualization 122

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

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Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. It also led to a queue of engineers wanting to join the team.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

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Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. You pipe your feedback into one system that is your record for customer feedback. Our system produces weekly reports. Before founding Viable, he held senior leadership roles in engineering, technology, and product.

Data Visualization 314

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Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

Technical Review 274

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Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. You have to reverse-engineer every question back it into a user scenario of the specific job task someone is performing.

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Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. The “really close” category includes the product and engineering teams. In other words, Lisa needs buy-in from the product and engineering teams in order to get anything built. Engineering.

Product Research 263

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Intercom, Inc.

DECEMBER 9, 2022

OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. So when you look at it at a glance, it looks correct, and until you really apply your slower systemic reasoning, it can be hard to see that. So, it’s an interesting question.

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The Product Guy

JANUARY 5, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 271

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Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

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Weak Development Team Software Review Systems Review Technical Review 129

Product Innovation Educators

NOVEMBER 20, 2023

Everyone has a seat at the table, so ideas can come from anywhere—engineering, product development, sales. 15:58] What benefits have you seen from an information management system? 19:21] How do you schedule reviews? We meet twice a month, but we don’t review every project every month. We also have pre-approvals.

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The Product Guy

APRIL 4, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 268

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