Engineering Software Review Systems Review 
Product Talk
OCTOBER 23, 2024
Without input from a product manager, a designer, and an engineer, it’s difficult for us to account for the cross-functional perspectives we need to build successful products. However, most companies tend to have more engineers than product managers or designers. Which engineers should participate in trios?
Intercom, Inc.
FEBRUARY 26, 2018
by Rich Archbold, Senior Director of Engineering at Intercom. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sachin Rekhi
APRIL 5, 2020
One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.
Intercom, Inc.
NOVEMBER 3, 2021
Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. We introduced regular alert review sessions for teams dealing with frequent alerts.
Lenny Rachitsky
FEBRUARY 25, 2025
Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. These illustrative concepts are not intended to be “shovel-ready” for engineering to build on. This could include the founders, CEO, etc.
Intercom, Inc.
APRIL 27, 2018
Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. Our on call went from being spread across more than 30 engineers to just 6 or 7.
Intercom, Inc.
APRIL 8, 2020
We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?
Expert insights. Personalized for you.
212 
Let's personalize your content