Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Alchemer Mobile

MAY 3, 2022

In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with Jason Pace, former Senior Architect at Alkami Technologies and now current Software Engineering Manager at Apptentive. From talking about the Texas Longhorns to what makes good BBQ, Robi and Jason talk about how tradition breeds long-lasting fan loyalty.

Technical Review 246

Technical Review Download Software Review Software Engineering 246

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 134

Reporting Tools Software Development Software Developers Feedback Software 134

PMLesson's Ace the PM Interview

MAY 14, 2019

Here's a breakdown of how to consider a career in product management versus software engineering As a new grad, I was lucky enough to choose between product management and software engineering amongst other options. As an engineer, you’re responsible for building and shipping software.

Software Engineering 61

Software Engineering Software Review Feedback Software Engineering 61

The Product Coalition

JANUARY 28, 2021

They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% Most tech products are heavily software or technology-based. but product bugs must be planned for because they’re inevitable.

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Modus Create

APRIL 5, 2021

Little would my professor know that three years later I’d build and publish an iOS application on the App Store and would be interning as a Front End Engineer at Modus Create. I found out about Modus Create when I was looking for a technical mentor for Atlas, the social review platform I built that received a 5.0/5.0

Software Engineering 70

Software Engineering Software Review Engineering Technical Review 70

PMLesson's Ace the PM Interview

MAY 14, 2019

Here's a breakdown of how to consider a career in product management versus software engineering As a new grad, I was lucky enough to choose between product management and software engineering. As an engineer, you’re responsible for building and shipping software. What do you do everyday?

Software Engineering 58

Software Engineering Software Review Feedback Software Engineering 58

PMLesson's Ace the PM Interview

MAY 12, 2020

You’ve got multiple offers from startups engineering positions, but how do you choose which one to take? With so many factors to consider, this article aims to compile the most important factors into one easy-to-read resource for software engineers evaluating startup offers. It’s the wild west out there.

Software Engineering 52

Software Engineering Software Review Research Software Engineering 52

The Product Coalition

DECEMBER 14, 2019

When one learns to code, the initial steps involve a great deal of experimentation with code writing and debugging. The learning process usually starts by writing the program and then finding all the software bugs and fixing them. It is a cyclic process consisting of two major steps: Coding and Fixing.

Software Review 81

Software Review Research Software Technical Review Weak Development Team 81

PMLesson's Ace the PM Interview

JUNE 26, 2020

There’s nothing to be nervous about once you’re confident in your skills and knowledgeable about the normal software engineering interview questions. This article will start by talking a little about the procedure of most software engineering interviews. And if you have, they’ll want to know what became of it.

Software Engineering 52

Software Engineering Feedback Software Software Review Engineering 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Take notes! Take notes!

Software Review 98

Software Review Software Development Software Developers Systems Review 98

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Software Engineering jobs are among the most in-demand and highest-paying jobs on the labor market today. Bureau of Labor Statistics projects that software engineering jobs will grow by 22% in this next decade. Here is our list of the top 30 software engineering interview questions you will likely experience.

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

Product Talk

JUNE 5, 2024

How can you get your engineer to participate in your product trio? Most product trios are comprised of a product manager, a designer, and an engineer. The most common form of cross-functional collaboration happens between product managers, designers, and engineers. The engineers start building.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

Alchemer Mobile

NOVEMBER 10, 2022

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. Airship is a modern product flagging framework that gives the right people total control over what your customers see and experience – without deploying code.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Yes, the Computer Science curriculum had several required Hardware Engineering classes. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

Mixpanel

AUGUST 18, 2022

At most companies, software engineers are in a constant state of rushing to get features and bug fixes out the door. This means product analytics can be seen as a burdensome afterthought for a lot of engineers —one that just adds more grind to an already packed schedule. Allow engineering to lay a strong analytics foundation.

Data Visualization 104

Data Visualization Analytic Tools Engineering Technical Review 104

PMLesson's Ace the PM Interview

JULY 6, 2020

Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Source: [link] As such, computer science and coding bootcamps have emerged as a popular choice for those seeking to enter the tech industry and obtain one of these open positions.

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Technical Review Software Review Systems Review 106

PMLesson's Ace the PM Interview

MARCH 10, 2020

Building your first software engineering resume might seem overwhelming, but don’t worry. Here at Exponent we’ve reviewed thousands of tech resumes to bring you a surefire set of best practices. Here's an example software engineering resume from our co-founder Jacob: Read on to learn how you can do the same.

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

The Product Coalition

AUGUST 12, 2020

To help you make a better-informed decision on the next tech partner for your business, we have prepared this guide to hiring the best offshore software development company. Offshore software development has become a popular practice for businesses worldwide. It’s a cornerstone of an offshore software outsourcing bible.

Software Development 143

Software Development Software Developers Feedback Software Software Review 143

Sachin Rekhi

OCTOBER 15, 2018

Ken distills the Apple development approach that ultimately made them successful to seven elements: inspiration, collaboration, craft, diligence, decisiveness, taste, and empathy. While at the surface this may sound like a typical product review process that many companies have, there was so much that was different about it.

Development Team Review 115

Development Team Review Software Review Customer Feedback Feedback Software 115

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. The “really close” category includes the product and engineering teams. In other words, Lisa needs buy-in from the product and engineering teams in order to get anything built.

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

Product Management Unpacked

NOVEMBER 2, 2021

The team had approached Carnegie Mellon University and its MSPM program in the spring looking to recruit not a computer software engineer or robotics expert, but rather a product design-oriented business student. “At As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

Research Software 223

Research Software Systems Review Technical Review Development 223

Product Talk

NOVEMBER 17, 2021

In the old way of working, a business stakeholder communicated a need to a product manager, the product manager wrote requirements , handed them off to a designer, who then created designs, and then the requirements and the designs were handed off to engineers to implement. With each hand-off, we lost context and nuance. Tweet This.

Product Research 257

Product Research User Testing Customer Experience Feedback Software 257

PMLesson's Ace the PM Interview

DECEMBER 20, 2021

A Code Review, also sometimes called a "Peer Code Review," is the software engineering process that involves developers looking over code for mistakes or other problems. In many instances, code reviews involve many different developers working together. Let's get to it!

Software Review 52

Software Review Systems Review Software Engineering Engineering 52

Sachin Rekhi

JUNE 1, 2017

I remember being ecstatic when I learned that programming computers was a profession and I knew what my calling was: I wanted to develop software that improved people's lives. I worked hard to impress them and finally was able to convince them that I actually knew how to code. But that's as specific as my passion was at the time.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Working with Reviewers: The First Full Manuscript Judgments. One of the last stages of writing a book is inviting reviewers to comment on the full manuscript. The rest of my reviewers also provided great feedback. Tweet This. I was giddy.

Product Research 282

Product Research Books User Testing Research Software 282

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Development 78

Software Development Software Developers Reporting Tools Software Review 78

Intercom, Inc.

SEPTEMBER 29, 2022

Before I became a software engineer, I worked as an editor and a journalist. In my case, the skills I learned while working as a journalist helped me to transition to a career in software engineering. Since then, the skills and lessons I’ve learned in software engineering have helped me write and publish my own book.

Software Review 104

Software Review Software Engineering Technical Review User Testing 104

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Systems Review Management 118

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal? COP (Colombian pesos)!

Weak Development Team 175

Weak Development Team UX User Testing Technical Review 175

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. Due to his exemplary work, Debashish received his final offer just before his final presentation.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

TechEmpower - Product Management

MARCH 4, 2024

In the sphere of software engineering , AI is pivotal for corporate IT by automating coding, optimizing algorithms, and enhancing security to boost efficiency and minimize downtime. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118