Mind the Product

FEBRUARY 12, 2020

A healthy relationship between product management and engineering is critical to building successful products. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. Include Engineers in Product Decisions.

Engineering 175

Engineering Weak Development Team Customer Experience User Testing 175

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. Unblock bottlenecks?

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Roman Pichler

JANUARY 22, 2024

Their visions, target groups, needs, standout features , and business goals must comply with the overall portfolio strategy. [1] These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. A product portfolio is a group of products.

Weak Development Team 265

Weak Development Team Strategy Software Review Vision 265

The Product Coalition

AUGUST 3, 2021

The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. Source: [link] The Past, Present, Future Map Target Audience: Product Teams and Leadership Intent: Sharing Vision An idea in a time is static.

Research Software 194

Research Software User Testing Customer Experience Construction 194

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. Teresa: Okay.

Product Research 255

Product Research User Testing Data Visualization Research Software 255

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. No need to get saddled with historical tech debt or antiquated third-party tools. And it’s a sound strategy.

Research Software 226

Research Software Data Visualization User Testing Startups 226

The Product Coalition

JANUARY 23, 2022

Guest post by Mark Mayo, Senior Quality Engineer at Terem. This is writing code and/or using tools to automate the testing of mobile software?—?either either mobile versions/renderings of websites, or native mobile apps, for example on iOS or Android specific phones/tablets. an app or website. What to automate?

User Testing 194

User Testing Analytic Tools Feedback Software Research Software 194

The Product Coalition

FEBRUARY 3, 2022

I would never have thought that my role as a product engineer would include being a bit of an amateur historian. We make a living selling leaders and teams on what the future can look like, and then do our best to meet and exceed that vision. Digital identity is consumer-controlled and widely acceptable across platforms and apps?

Vision 128

Vision Research Software User Testing Healthcare 128

Intercom, Inc.

MAY 19, 2020

After all, excellent design and engineering can only come from product teams that are empowered to solve hard problems and build great software. In our model, product teams effectively own a piece of the product, and consist of a Product Manager, Designer, and a few Product Engineers. Alignment on great product teams.

User Testing 245

User Testing Research Software Product Research Feedback Software 245

Product Talk

FEBRUARY 14, 2018

Sally is a product manager, Pam a user experience designer, and they are working on a new mobile app. Pam is assuming that the near-term vision is mostly right. She wants to ensure that the design of the MVP is coherent with the design of the near-term vision. Don’t assume your initial vision is correct.

User Testing 245

User Testing Feedback Software Research Software Customer Feedback 245

UserVoice

MARCH 7, 2017

Slightly more than half of the organizations we surveyed say Engineering input is highly influential over the product roadmap, with those suggestions encompassing everything from addressing technical debt and upgrading the architecture to the feasibility and sanity checking of features and enhancements generated elsewhere.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Customer Experience 200

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. Principal Engineer Todd Johnson walks the team through orchestration based on the results of the exercise. But what exactly is orchestration?

Product Research 199

Product Research Data Visualization User Testing Research Software 199

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? As a consequence of this, the mobile app development industry is on the rise now. Probably, you look for a research-based recommendation of a reliable app development service provider too.

Research Software 115

Research Software Feedback Software Artificial Inteligence User Testing 115

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Intercom, Inc.

FEBRUARY 28, 2018

Over the past year we have introduced new products, like our bot Operator and our live chat solution for sales and marketing teams, and new levels of automation and intelligence to help do this. Our SF Product team is led by Ann Montgomery, leading product management & design, and Louis Bennett, leading engineering.

Research Software 195

Research Software CTO User Testing Analytic Tools 195

Mind the Product

APRIL 10, 2017

As technology professionals, we have been stuck at metaphorical basecamp for years. The knowns have helped us find stability; allowed us to confidently work through challenges and find solutions. Like the technology we use to build the products we love ages and gets left behind, Agile has died while we were perfecting our standup.

Agile 195

Agile Research Software Product Research Customer Experience 195

Product Takeoff

MARCH 19, 2019

To achieve that level of confidence and to build products in that space we as product managers have to focus on a few key principals before we plan on getting the next thing in the marketplace.The four major principals we generally go by are Vision, Strategy, Team and Rapid learning. Product Takeoff by Navjot Singh, Kamal Manglani.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” On the other hand, a technical product manager brings in-depth technical knowledge to guide the development process , often working closely with engineering and design teams. Develop the product vision and expand on the strategy.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Feedback Software 91

Mind the Product

FEBRUARY 2, 2018

One of the first blog posts I wrote used a Venn diagram to define product management as the intersection of the customer, technology, and business, but of course it doesn’t just end there. My favourite example of this comes from Transferwise – an online currency transfer platform. A division responsible for research and insights.

Research Software 176

Research Software Product Research User Testing Data Visualization 176

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. Our vision is to bring a messenger-first, personal experience to all customer and business communication. Intercom’s R&D principles. Intercom’s mission is to make Internet business personal.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

Mind the Product

MAY 13, 2019

Firstly we e xplain the “why” by defining an inspiring vision with the team, and having a clear goal. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Create Ownership by Defining a Clear Vision and a Goal With Your Team.

Research Software 180

Research Software User Testing Feedback Software Customer Experience 180

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. What it does well: It’s an extremely basic, simple solution.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Mind the Product

AUGUST 3, 2017

Early on, before product-market-fit, business strategy and product strategy are one-and-the-same & thus product vision needs to be owned by the founder. Strategically, this is about focusing vision and limited resources. How do we do These Things? Customer Councils. Dual Track Agile.

User Testing 175

User Testing Data Visualization Product Management Product Manager 175

UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs. These apps offer convenient access to trip planning, real-time information, and fare payment.

Research Software 98

Research Software Feedback Software Transportation User Testing 98

The Product Coalition

JUNE 24, 2020

a PMM or Strategic PM is more likely to deal with users, and a Technical PM is more likely to deal with a solution architect or DevOps engineer), but it is extremely important for all. Be up to date with technological trends in the industry and beyond. Have an ability to consider future implications of technology decisions.

Research Software 148

Research Software Analytic Tools Product Research Product Management 148

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

The Product HQ

JUNE 1, 2024

In the case of someone like a Software product manager, this may prove challenging. They work with typical product management software and also manage the product roadmap as well as the product team. In this article, we’ll take a closer look into the roles, duties, and abilities of a software product manager.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. But there was still more they could be doing.

Product Research 230

Product Research User Testing Customer Experience Research Software 230

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 129

Enterprise Research Software Feedback Software Strategy 129

Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. What is a technical product manager?

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209