Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. A three step framework for tackling the debt. Once we knew we had to tackle our debt, we gleaned insights from our previous experiences to produce a three-step framework for reducing it. For example, what are the main things your engineers spend time on? Here’s how we did it: 1.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) So, which product management frameworks should your team use? TL;DR Product management frameworks help guide product teams by establishing standardized, repeatable processes to create successful products. The result?

Framework 70

Framework Feedback Software Analytic Tools Onboarding KPIs 70

The Product Coalition

SEPTEMBER 21, 2023

Like that soccer team, products can fall apart when the team doesn’t work together toward a common goal following a roadmap. Soccer is a perfect parallel for product management and roadmap development. While they might seem worlds apart, they share common core principles for success — especially when it comes to roadmap development.

Roadmap 120

Roadmap Onboarding KPIs Customer Feedback Customer Experience 120

Intercom, Inc.

JUNE 2, 2021

To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. Our simple team alignment framework . Projects that require a lot of engineering effort, especially if contributions from multiple teams are needed, will automatically rank higher in the investment category. . Investment .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software 83

Feedback Software Research Software Analytic Tools Product Research 83

Dear Strategy

MARCH 15, 2023

The original idea was to have a blog post that went along with every podcast episode in the hopes that search engines, and perhaps even a few actual humans, might find that content and be drawn into my ever-expanding marketing funnel. Now what about the new framework? Cue evil laugh].

Framework 97

Framework Workshop Blog Education 97

The Product Coalition

MARCH 9, 2023

Therefore, the decision engine must be flexible and adaptable to ensure that the company’s product portfolio remains aligned with the organization’s goals and objectives, even as market conditions, customer needs, and resource availability evolve. For example: chatGPT threat on Google’s search engine.

Framework 131

Framework Customer Experience ChatGPT Engineering 131

Userpilot

FEBRUARY 9, 2022

Have a hard time choosing between product prioritization frameworks? Luckily, product prioritization frameworks exist for just that. Why use a product prioritization framework? Before diving into the frameworks, let’s explain why many of these frameworks exist in the first place. The MoSCow method.

Framework 88

Framework Onboarding KPIs Customer Experience Data Visualization 88

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 83

Roadmap Customer Experience UX Product Research 83

BrainMates

FEBRUARY 6, 2024

The Product Zoom Levels Framework By ADRIENNE TAN Product people often have to switch between different horizons. Frustrations like these can be minimised if we have a framework to check what level we’re operating at to ensure we are aligned in our discussions with our executives, peers, teams and stakeholders.

Framework 52

Framework User Testing Customer Experience Product Research 52

The Secret PM Handbook

MAY 5, 2017

In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. And even roadmaps. The Jobs To Be Done framework has a whole methodology for finding unmet needs of market segments. The Secret Product Management Framework. Product manager =?

Framework 150

Framework User Testing Product Management Product Manager 150

The Product Coalition

DECEMBER 11, 2023

A framework for aligning purpose, value, products, and the roadmap The link between purpose and value is crucial for success. It is essential for each member of the product team — design, engineering, marketing, product, and everyone in between — to feel empowered to ask this question and expect an answer. You need both.

Roadmap 135

Roadmap Healthcare Reporting Tools Software Review 135

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

People-First Product Leadership

JULY 30, 2024

It’s not much better for other roles - design, engineering, marketing, etc - as layoffs and the rise of AI have introduced uncertainty for all. I would notice myself building in buffer when a friend said we would meet for dinner, like most PMs do with engineering estimates. It’s a market of been there, done that.”

Framework 59

Framework Product Management Product Manager Research Software 59

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Source: “How Superhuman Built an Engine to Find Product Market Fit” 2. Conduct a Psych audit: The Psych Framework by Darius Contractor is a useful tool for optimizing onboarding.

User Testing 102

User Testing Feedback Software Framework Onboarding KPIs 102

Product Talk

SEPTEMBER 4, 2024

Describing how things worked at this stage, Claire says, “We were facing the classic roadmaps decided by the founders, ‘fights’ to push users’ voices in the decisions, and some frustrations of projects that we worked on for several weeks but never ended up going live because of ‘bad’ prioritizations or just opinion changes.”

Product Research 208

Product Research Onboarding KPIs CTO Coach Research Software 208

ProductPlan

MARCH 5, 2021

This article tackles one of the areas that gets the most interest from product managers: how can they use an essentialist approach to create and communicate better product roadmaps ? To ensure you’re adding the right features and initiatives to your product roadmap, I’ve outlined several suggestions here. Start with the product vision.

Roadmap 122

Roadmap Customer Experience Product Research Vision 122

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 86

Feedback Software Research Software Framework User Testing 86

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. While salary increase is a complex subject with variables outside of our control, I believe that having a clear product roadmap and strategy is every Product Manager’s responsibility.

Framework 138

Framework Agile User Testing Research Software 138

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 193

Roadmap Development Feedback Software User Testing 193

Dear Strategy

MARCH 15, 2023

The original idea was to have a blog post that went along with every podcast episode in the hopes that search engines, and perhaps even a few actual humans, might find that content and be drawn into my ever-expanding marketing funnel. Now what about the new framework? Cue evil laugh].

Framework 52

Framework Workshop Blog Education 52

ProductPlan

AUGUST 17, 2020

Much has been written over the last few years on the idea of the featureless roadmap , which challenges product teams to present their plans grounded more in strategic vision – or by themes – rather than a laundry list of specific features. How to Decide on Roadmap Themes that Produce Meaningful Outcomes.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

The Product Coalition

SEPTEMBER 15, 2019

For new product managers or in startups with newly formed product teams, the building roadmap is their first kick at having the influence of the company direction. You might be super excited to go away for 2–3 weeks, conduct market research and come back with a colourful looking roadmap. Their immediate reaction was we cannot do this.

Framework 62

Framework Product Research User Testing Product Management 62

Gainsight

SEPTEMBER 20, 2019

While cost seems fairly straightforward, be sure to take into considering things like: How many engineering and design resources will be needed to complete the work? As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), We run it by our design and engineering teams to get their input.

Framework 58

Framework Roadmap Customer Experience User Testing 58

Gainsight

OCTOBER 14, 2022

These six challenges are a framework for not only solving customer pain points, but also leading the customer to value as quickly as possible. This is Gainsight’s operationalizing outcomes framework. Value engineering through the lifecycle. Customer Experience . This is how we need to be talking about it in Sales.

User Friction 52

User Friction Engineering Customer Experience User Testing 52

The Product Coalition

FEBRUARY 23, 2024

Candidates are expected to engage with the question critically, asking clarifying questions, applying analytical frameworks, and building on their assumptions despite not being market experts on the topic at hand. These frameworks help organize your thoughts and demonstrate your ability to approach complex problems systematically.

Data Visualization 134

Data Visualization Analytic Tools Research Software Feedback Software 134

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. Without thoughtful leadership around them, it may not be in product manager’s gift to achieve a “good” roadmap.

Roadmap 171

Roadmap Weak Development Team Leadership Research Software 171

ProductPlan

DECEMBER 15, 2020

You’re a product manager, and you need to run a collaborative roadmapping exercise with various teams across your company. What is a Collaborative Roadmapping Exercise? A collaborative roadmapping exercise is an ideation meeting. The result of this meeting might be a set of ideas that support your existing roadmap strategy.

Roadmap 105

Roadmap Research Software User Testing Technical Review 105

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Others dive into the specifics and make engineering teams happy since they’re so detailed. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Gather consensus around goals.

Roadmap 87

Roadmap Data Visualization Technical Review User Testing 87

Bain Public

SEPTEMBER 17, 2020

Most companies don’t have a clear picture of their roadmap. This is the reason why many businesses fail, so the question to many business owners out there is this: are you confident that your engineering team is building the right features? Step 1: Your Product Mission Step 2: Your Product Blueprint Step 3: Your Roadmap Pillars.

Framework 52

Framework Leadership Customer Communications Definition 52

Product Talk

FEBRUARY 28, 2024

Kelsey’s Introduction to Continuous Discovery In her time at Going, Kelsey says that their approach to building the roadmap was radically different each year. That essentially became a roadmap for how we were going to do product with him as our leader,” says Kelsey. the placement of text or the use of dialogues) were optimal. “In

Product Research 262

Product Research Onboarding KPIs Feedback Software User Testing 262

The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Popular options include: 1.

Enterprise 132

Enterprise Research Software Feedback Software Strategy 132

Userpilot

AUGUST 23, 2024

His insights have revolutionized how companies think about scaling and transforming products into powerful growth engines. The book includes practical frameworks, real-life examples, and expert insights to help you avoid common pitfalls and succeed in a rapidly evolving SaaS landscape. Let’s dive in. Sign up for the talk here.

Webinar 89

Webinar Analytic Tools Feedback Software Books 89

Bain Public

SEPTEMBER 20, 2022

Pillars intend to provide context and a framework for product roadmap planning and decision-making , which also helps product managers thoroughly consider and evaluate the initiative, pushing them to be more research and data driven. Final Thoughts.

Reporting Tools 52

Reporting Tools Research Software Roadmap Feedback Software 52

The Product Guy

FEBRUARY 13, 2020

Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth. As part of the Product and Engineering team our shared mission is to make Mr Jeff successful by making our end-customers, franchises, and internal stakeholders successful.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Product Innovation Educators

APRIL 22, 2019

Product roadmaps are frequently used badly, almost as handcuffs for product managers. A year ago we explored roadmaps and how they should be used with Bruce McCarthy. At the time, he had recently co-authored the book, Product Roadmaps Relaunched: How to Set Direction while Embracing Uncertainty. Who the roadmap is for.

Roadmap 82

Roadmap Weak Development Team Vision Books 82