Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

The Product Coalition

APRIL 25, 2022

The best are the ones who dig into the problem space, validate ideas, are ruthless prioritizers, and know how to make sure everyone understands what they’re building and why. which no doubt can be impacted by a busy workday. Notion lets you switch between team and personal account easily.

Analytic Tools 158

Analytic Tools Data Visualization Feedback Software Research Software 158

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But how to do it right? What is Product Analytics? Let’s dive in!

Analytic Tools 85

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 85

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? How to create a user persona? What is a user persona? Source UXPressia.

Analytic Tools 96

Analytic Tools Feedback Software Research Software User Testing 96

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Userpilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Sign up for a Userpilot demo and reap the rewards of customer success management software!

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. I can already feel it making a difference. Test Everything.

Product Research 157

Product Research Weak Development Team User Testing Embedded Analytics 157

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 85

Feedback Software Research Software User Testing Customer Experience 85

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 215

Product Research Research Software Analytic Tools Feedback Software 215

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 80

Customer Experience User Testing Customer Feedback Embedded Analytics 80

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Lenny Rachitsky

MARCH 5, 2024

If you want to chat with Leo about your launch, learn more about his service here , and grab a time to chat with him here. When working with Leo’s team, the launch preparations will take on average around 10 hours, versus 50 to 120 hours when managing the campaign entirely in-house. Another prominent example is Air.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. We’ll explain what they do, their pros and cons, and how to choose one that suits you best. On-demand, self-serve resource center. Customization.

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Education 90

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Research Software Development Team Review 76

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Feedback Software 85

Feedback Software Research Software Analytic Tools User Testing 85

Userpilot

SEPTEMBER 28, 2023

In this guide, we’ll walk you through what marketing experiments are, why you should run them, how to conduct experiments successfully, and seven experiments to try for yourself! A marketing experiment can guide future business decisions by highlighting the marketing strategies that produce the best results at a relatively low cost.

Data Visualization 83

Data Visualization Analytic Tools User Testing Research Software 83

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? It also doesn’t need to be expensive, or fancy, to be effective.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 12, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback. These features come in handy for marketing, product, and sales teams alike.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Do your own research before buying a tool and make sure it’s aligned with your business goals. And highlights areas teams can improve and optimize.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Do your own research before buying a tool and make sure it’s aligned with your business goals. And highlights areas teams can improve and optimize.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 3, 2021

But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. Let’s take a deep dive into what LTV is, how to measure it, and how to increase it. How do you calculate LTV? Embed a Help Center into your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Mixpanel

MAY 8, 2023

Growing a digital product and company is a multi-team sport. For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. And, when it eventually loads up, you can’t figure out how to get around it and achieve your goals. It teaches product managers how to boost adoption levels for their products and is served via mail or via a learning platform.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Product Research 93

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 13, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. However, the integration of Slack and Userpilot is currently under development. For example, Userpilot has an in-app integrated product analytics tool, unlike Product Fruits.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. How Clearcalcs improved user activation with Userpilot. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Customer Experience 93

Department of Product

JUNE 27, 2022

How to Structure your Product Org to Optimise for Growth If your company’s success depends on growing effectively, you need to get these things right When a company grows quickly, it undergoes stress. Poor structure can make things worse. Structural decisions are business critical. For example, Frontend and Backend teams.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 81

Userpilot

OCTOBER 30, 2023

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. Let’s get started!

Data Visualization 52

Data Visualization Customer Experience Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. What does self-service support entail? Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. What does self-service support entail? Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

OCTOBER 30, 2023

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

DECEMBER 12, 2023

TL;DR Proactive customer service means anticipating and addressing customers’ needs and challenges before they arise. This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions. Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Conversational Marketing : Intercom.

Analytic Tools 73

Analytic Tools Feedback Software Data Visualization Reporting Tools 73

Userpilot

OCTOBER 30, 2023

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52