Intercom, Inc.

MARCH 13, 2018

For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. How to address leads faster with live chat. How to use live chat for a product launch.

Reporting Tools 223

Reporting Tools Data Visualization User Testing Customer Experience 223

Intercom, Inc.

AUGUST 24, 2018

For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging. According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. Learn more: .

Reporting Tools 205

Reporting Tools Data Visualization Embedded Analytics User Testing 205

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

APRIL 15, 2024

How to identify customer pain points. Resource center analytics. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line. Unclear messaging. CSAT surveys.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

APRIL 24, 2024

How to implement AI to build better products. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. AI analytics are coming soon. In this article, we explain: Why investing in AI in SaaS is a must.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

NOVEMBER 14, 2024

In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns. How to calculate customer expansion revenue? Feature engagement analytics in Userpilot. What is a customer expansion strategy?

Data Visualization 103

Data Visualization Customer Experience Analytic Tools Customer Feedback 103

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 94

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Of course, customers are busy. Although they appreciate the entire lesson, they want to be able to consume it when, where and how they want. Embed a how-to video within your doc for a speedier lesson.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Personalized onboarding can help enterprise users learn how to best use the product in less time. Book the demo to see how it can help your business.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base typically contains frequently asked questions (FAQs), videos, and how-to articles. A knowledge base software helps you provide on-demand self-service support to your customers at any time.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. But how do you staff live chat for your marketing without ballooning your headcount? Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Use in-app messages to improve customer communication. Personalize customer communications based on user expectations.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? Userpilot can help you build and embed CES surveys in your application without writing any code: Get your free Userpilot demo today!

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Create in-app messages with Userpilot code-free. Customer segmentation.

Analytic Tools 106

Analytic Tools Feedback Software Reporting Tools Data Visualization 106

Userpilot

MAY 8, 2024

You will learn about different types of customer needs and how to identify them. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Announce and drive adoption of new features with consistent messaging across channels.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 95

Usersnap

MAY 2, 2019

It’s a straightforward tool you can use to embed a user feedback widget on your website and ask your customers to provide a rating and submit comments and suggestions. The tool also provides a dashboard where you can view the feedback you get in real time. The platform also includes helpdesk and live chat, and comprehensive analytics.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Track user behavior inside the app using an analytics tool. Delve into your customer service interactions. Google Analytics – bets for collecting website data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. TL;DR Customer feedback is any information shared by users regarding your product or service. Product analytics such as heatmaps also reveal user sentiment. Let’s dive right in!

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Embed user feedback throughout the visual design process, starting from prototype validation. Let's dive right in!

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Userpilot

AUGUST 2, 2022

CES surveys help companies understand how to simplify their product and business processes. Feature surveys give your team insights on how to improve old and new features. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys. What are automated surveys?

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Intercom, Inc.

JULY 26, 2018

Embed apps right inside your messages. Our Messages product has always been a great way to welcome, onboard and connect with people in your product and on your website. (In In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

SEPTEMBER 28, 2023

In this guide, we’ll walk you through what marketing experiments are, why you should run them, how to conduct experiments successfully, and seven experiments to try for yourself! A few common experimentation targets include marketing campaigns, subject lines, onboarding flows, landing pages, and in-app messages.

Data Visualization 104

Data Visualization Analytic Tools User Testing Research Software 104

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Reporting Tools 104

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 11, 2022

B2B marketing is especially complex as your target audience consists of other businesses rather than individuals which means you must reach the decision-makers of these businesses. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. How can you reach them?

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. How to measure customer churn? Calculate negative churn.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

DECEMBER 15, 2022

Tooltips are one of the best UI patterns when you want to include in-app messaging that isn’t disruptive for the user, provides contextual guidance , and incentivize feature adoption. Provide help when the user feels stuck and add text links to self-service resources. Announce new features and product changes.

User Testing 98

User Testing Research Software Embedded Analytics Customer Experience 98

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98