Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 89

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 89

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Whatever problem you have, there’s a bit of software that does it for you or your users.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Data Visualization 103

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Satmetrix Systems, Inc., Satmetrix Systems, Inc.,

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! There are different types of behavioral analytics tools used in SaaS.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Embedded Analytics 82

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Embedded Analytics 81

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product. What is a product feedback form?

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Active feedback is when a company contacts customers directly to seek their opinion.

Feedback Software 84

Feedback Software User Testing Customer Feedback Analytic Tools 84

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. What is a user feedback survey? User feedback survey best practices.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 74

Feedback Software User Testing Customer Feedback Analytic Tools 74

Intercom, Inc.

APRIL 25, 2018

One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. Using apps, you can create tailored experiences for leads and customers when they open the Messenger. This was a framework to allow Messenger apps to be sent in conversations.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Wondering what type of tools you should have in your stack? There are different types of SaaS tools for different purposes.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 68

Feedback Software Analytic Tools Research Software Data Visualization 68

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? If not, you’re probably finding a hard time getting responses from your customers. In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. What is user feedback?

Feedback Software 72

Feedback Software User Testing Customer Feedback Analytic Tools 72

Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. So instead of giving customers a series of boring how-tos, we create best practice content.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts.

Artificial Inteligence 89

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 89

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? If you’re looking for the answer to this question, I don’t envy you as there are plenty of excellent platforms out there. In this article, we look at 10 product analytics tools that you should consider when making your choice.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Userpilot

JULY 21, 2024

Embarking on a career as a business intelligence analyst involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful business intelligence analyst. Looking into tools for business intelligence analysts?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JULY 14, 2024

Starting a career as a business intelligence analyst requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for business intelligence analysts, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

AUGUST 18, 2022

Customer experience has a major impact on customer behavior and product growth. In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. Positive customer experiences result in improved customer retention and loyalty.

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Testing 97

User Testing Customer Experience Analytic Tools Research Software 97

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. By helping them grow, your business grows as well.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 87

Feedback Software Customer Experience Analytic Tools Embedded Analytics 87

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! Knowledge bases can help you to improve customer satisfaction , build loyalty , and drive new feature adoption.

Feedback Software 81

Feedback Software Analytic Tools Reporting Tools Data Visualization 81

Usersnap

JULY 14, 2021

A couple of days ago, there was a customer who came in to ask us if we knew about a great customer support software that works as Usersnap does for bug tracking, just that this customer wanted it for customer support. But here’s the deal: Usersnap can also take care of your customer support requests.

Feedback Software 98

Feedback Software User Testing Customer Feedback Embedded Analytics 98

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93