Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

AUGUST 26, 2022

User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. User feedback enables you to collect responses from users who can provide unique insights on how to improve your product. Why is collecting user feedback important.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine.

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Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are the different types of business growth?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why you need to delight them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

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Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

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Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. Who are they?

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Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. What are the 3 main types of feature requests?

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. Refer your product to their network. Customer love can be measured by: Sending NPS surveys to identify promoters and detractors. Collecting passive feedback with in-app surveys. NPS surveys on Userpilot.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. User onboarding is the process of teaching customers how to use your product. You can use the answers to survey questions to personalize empty states.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. Ready to start riding the product growth wave? What is product growth?

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Analytic Tools Feedback Software Product Research User Testing 52

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. We want to keep getting better and our feedback loop is a really important part of this. Those retros happen weekly within the Product teams and Brand Design and Product Design also hold their own retros.

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Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

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User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Cue epiphany; my team are my product! My team are my product.

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Product Research User Testing Development Product Management 70

DISQO

OCTOBER 24, 2019

And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management. It’s no longer about selling service hours, but instead going to market with products and partnerships. Outcomes Over Hours. Here are three of my favorites: 1.

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Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

And Fortune 500 clients rely on them to help with these digital transformation projects,” I explained on a recent episode of This is Product Management. It’s no longer about selling service hours, but instead going to market with products and partnerships. Outcomes Over Hours. Here are three of my favorites: 1.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Usersnap

AUGUST 20, 2021

This way, you can build better products and measure the success of your efforts with your customers. What is Customer Feedback Analysis? Customer feedback is the lifeblood of your business. It’s the voice, emotions, and insights of how your customers experience your product. Feedback quality varies.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Heatmaps help SaaS companies improve feature discovery , shorten time to value, and deliver better user experiences. Here’s how this helps: Improve feature discovery.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Gainsight

MAY 12, 2022

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Offering self-service support so users can access a help center inside your app. Showing the value of your product by using your product (like Loom and Demio). Collecting passive feedback with in-app surveys , like Miro.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 15, 2022

NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. CSAT measures the percentage of users who are satisfied with a certain product experience. The customer effort score measures how much effort customers have to put in to get value from your product. How to Calculate NPS.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

DECEMBER 6, 2022

Wondering how to increase survey response rates? Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. The average survey response rate varies based on a number of factors.

Product Research 98

Product Research Feedback Software Customer Experience User Testing 98

Usersnap

FEBRUARY 4, 2022

Managing feedback isn’t. How to set up your feedback workflow. 8 Tips on managing feedback. The basics: Keep your feedback workflow transparent. Set up a browser-based user feedback tool. Embed a feedback button on your website. Keep everybody in the loop and invite clients to your feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Usersnap

MARCH 4, 2021

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next. How about if I told you this was also the first time this product manager’s company created this particular process for feature requests?

Feedback Software 105

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