Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Intercom, Inc.

JANUARY 20, 2021

We work hard to uncover real-life examples, expert tips, and insider secrets so that our customers don’t have to. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Of course, customers are busy. Use real life examples. Let them scan.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. What is microcopy UX?

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MAY 14, 2024

Here are 10 possible contenders for the title, covering multiple use cases, from customer engagement through analytics , customer relationship management, experimentation, and digital experience optimization. Intercom integration enables sending personalized messages and triggered experiences based on Mixpanel product usage data.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Feedback Software 105

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

JULY 31, 2023

SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. The relevant features include: Management dashboards. What are they?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

OCTOBER 27, 2023

We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Is this even possible to make it work? Let’s get right to it!

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Example of a customer journey map. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. AI analytics are coming soon.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

FEBRUARY 9, 2023

Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics. TL;DR Product-led growth is a business strategy that relies on the product as the main driver of growth. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Add self-service support and use AI to show learning modules based on user needs and segmentation. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Product Research 98

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Track user behavior inside the app using an analytics tool. Delve into your customer service interactions. Google Analytics – bets for collecting website data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JULY 29, 2024

This allows businesses to proactively reach out to customers and resolve issues before they leave. Improve productivity : The right customer success software helps businesses streamline various aspects of customer management. Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

NOVEMBER 7, 2023

Use AI tools to analyze data, create chatbots, predict user behavior, and write marketing messages. Embed educational microvideos in the UI so users can visualize exactly how to use your product. Implement an in-app resource center as a channel for self-service support and prevent users from disengaging.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

SEPTEMBER 16, 2022

Customer experience examples are everywhere. Hence we’re here to show you 15 of the best examples we could find. The 15 customer experience examples we’re going to analyze here include: Offering branched onboarding experience based on user needs, like Notion. 15 Great customer experience examples from SaaS companies.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

APRIL 15, 2024

Resource center analytics. Six common customer pain point examples Inaccessible customer support channels. By resolving communication pain points like confusing processes, inconsistent messaging, or difficulty reaching a live person, you’ll build trust, improve retention , and positively impact your bottom line.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Mind the Product

SEPTEMBER 14, 2017

Needless to say, you should always include an unsubscribe option to each message you send out so that no one has to stay on your list any longer than they want to. Some of the task management tools, for example JIRA, can generate release notes automatically. Track Engagement via Analytics. Produce Engaging Content. Did they buy?

Data Visualization 156

Data Visualization Embedded Analytics Marketing Customer Experience 156

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Product Talk

DECEMBER 18, 2024

The first strategy is we can let people opt in to customer interviews while they’re using our product or service. We see this already, almost every product embeds a Net Promoter Score (NPS) question or a CSAT question where we ask, How satisfied are you with the product? Your messages are not specific enough.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

SEPTEMBER 19, 2024

This helps you personalize your in-app messaging/guidance so they’re relevant to the individual needs of every trial or freemium cohort and increase the odds of them converting into customers. Optimize feature discovery with contextual tooltips Userpilot lets you embed tooltips into your UI that offer contextual help when users need it most.

Data Visualization 102

Data Visualization User Testing Customer Experience Research Software 102

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 6, 2022

What are resource management examples? This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Marketing roadmap example. Performance management and reporting. Tracking and analytics are key parts of marketing. Track in-app engagement goals.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JANUARY 30, 2023

Let me guess: your product adoption needs a boost, so you're looking up customer activation examples from SaaS businesses like yours. This article shows your examples from top SaaS companies. You'll see what's working for them and how you can implement them for your business to drive growth in your company.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 10, 2024

Callbell is a multi-channel communication platform that helps businesses manage their customer interactions across various messaging apps, including WhatsApp, Facebook Messenger, Instagram, and Telegram. Solution : Callbell adopted Userpilot, an all-in-one product growth platform that combines product engagement and user analytics.

Analytic Tools 104

Analytic Tools Customer Experience Customer Communications Data Visualization 104

Userpilot

JANUARY 15, 2024

after customer onboarding or their first transaction within a trading and lending services platform). One example would be surveying customers right after new product releases, feature updates, or other major changes occur. Example of in-app guidance for explaining product customization. Get your free Userpilot demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101