Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MARCH 4, 2021

You should consider the following: SMB or Enterprise? The size of your business will dictate how much budget you have available for customer service software, as well as the number of seats you’ll need to buy. One good example of a successful follow-up is sending a qualitative survey to gather further data. Main features.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. The relevant features include: Management dashboards. WalkMe analytics.

Data Visualization 80

Data Visualization Embedded Analytics Analytic Tools Feedback Software 80

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 77

Product Research Data Visualization Software Review Feedback Software 77

Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. Google Analytics is the best web analytics software.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Usersnap

FEBRUARY 17, 2022

Survey Widget for Website. If you don’t want a basic feedback web widget or plugin and are looking to collect detailed feedback, a survey widget is a better alternative. get ratings of your products or services. streamline your customer service and shorten response times. ” Bill Gates.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

NOVEMBER 28, 2024

Microsoft Clarity – Suitable for SMBs with no heavy analytics needs – 100% free. Session replays are available across all plans for the first 5,000 sessions, but you can purchase more as add-ons if you’re on the Growth or Enterprise plan. G2 rating: 4.6/5 Shareable session replay: Yes. G2 rating: 4.5/5 Deployment: SaaS.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Reporting Tools 89

Usersnap

MAY 2, 2019

A user feedback button can link to anything from a very simple on-site poll, one-question survey, and star rating, to visual feedback and complex feedback analysis platform. This tool lets you create customer feedback forms for your website, online and mobile app, also offering the option to survey your customers using email and SMS.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. This article explores the top behavioral analytics tools to help you choose the right one for your needs. This article explores the top behavioral analytics tools to help you choose the right one for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Userpilot

FEBRUARY 26, 2024

Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 81

Feedback Software Analytic Tools Reporting Tools Data Visualization 81

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Enterprise: Better security, premium support, and more.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements.

Feedback Software 88

Feedback Software Analytic Tools B2B Embedded Analytics 88

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot NPS Dashboard.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software Embedded Analytics 67

Usersnap

AUGUST 12, 2024

The right tool helps create NPS surveys, gather accurate NPS score data, and enhances the overall customer experience by providing actionable insights. This article will explore the best 15 NPS survey tools in 2024 , guiding you through key features, benefits, and pricing to help you choose the perfect fit for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

MAY 12, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Additionally, LouAssist helps product teams collect feedback from their users by adding surveys within in-app experiences or creating NPS surveys to measure loyalty/advocacy. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

MAY 12, 2024

It promotes effective feedback collection through milestone trigger surveys and NPS surveys for gauging product sentiment. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

NOVEMBER 25, 2021

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. User in-app feedback is data you collect inside the app through in-app surveys. Track customer loyalty with NPS surveys. Collect feedback on satisfaction and user experience with CSAT and CES surveys. Long-form surveys.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

MAY 12, 2024

If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money. Appcues offers limited functionality in terms of surveys. If you want to explore other survey and feedback collection formats apart from NPS, Appcues may not be an ideal choice.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Additionally, Pendo also lets you survey users, segment customers, and see how many site visitors or MAUs your web app is getting. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 20, 2024

TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. Kompassify is easy to use and doesn’t cost as much as its competitors.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. If you’re a startup or small business with a limited budget, you might benefit from using a tool like Userpilot that offers more value for money.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 22, 2024

Because of how important omnichannel communication is to the overall customer experience, we built an enterprise integration between Userpilot and Salesforce to bridge the gap between your SaaS product and CRM platform. Omnichannel communication strategies also prevent the formation of data silos across different customer touchpoints.

Customer Communications 91

Customer Communications Feedback Software Analytic Tools Customer Experience 91