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If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.
The answer is a single mobile customer engagement platform that combines onboarding, push notifications, and analytics to improve user engagement. A wholesome mobile app engagement platform provides unified analytics across both platforms to help you: Identify friction points. Optimize user journeys.
TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. It lacks analytics features, customization options, and overall it might not be worth the price for some companies.
In this article, we look at 10 productanalytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.
TL;DR Pendo Engage is a product adoption platform for with in-app guidance , productanalytics, and feedback collection capabilities. Pendo Engage is primarily used for product adoption , with productanalytics and user feedback being the next most common use cases. Flexible dashboards. Source: Pendo.
With so much customer feedback software on the market, it’s important to take a step back and establish your key decision-making criteria before testing out different tools. You should consider the following: SMB or Enterprise? Delighted Dashboard. Feedier Dashboard. Promoter Dashboard. What we like. Main features.
Wondering which productanalytics metrics you should track and improve to increase your product growth ? You must select the right productanalytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is ProductAnalytics? But how to do it right?
Feel free to jump to the correct chapter The Essential Phases of Product Discovery 3 Techniques for Smarter Product Discovery 1. Data-driven decision-making Use analytics to support discovery. Analyze productanalytics and behavioral trends to identify patterns. Testing Assumptions Before Development 3.
B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing productmarketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.
You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.
You might need an alternative solution to UserGuiding if you fall into any of the following use cases: Advanced analytics : If you’re looking for a product adoption platform with full-suite native analytics then you’ll likely need to look at platforms like Userpilot or Appcues that are better suited to your needs.
LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: ProductAnalytics : LouAssist doesn’t have any product usage analytics capabilities. Pros of Lou Assist?
There are a few obvious instances where you’ll likely need an alternative solution to Pendo — such as these use cases: Over 500 MAUs : If your product has more than 500 MAUs then you’ll need to subscribe to a premium Pendo plan (which tends to be significantly more expensive than other competitors on the market).
Here are the top Appcues alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.
TL;DR Kompassify is a cloud-based, no-code client onboarding tool for small and midsize businesses. The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. And use the insights from the data to improve the product.
Analytics are not advanced : Chameleon doesn’t possess robust analytics features like Userpilot does. You might want to consider another tool if you need accurate product and user analytics, without paying for additional tools. In essence, both Userpilot and Chameleon offer robust solutions for user analytics.
Test product-market fit with PMF surveys. Add a feedback widget inside your app for continuously collecting insights about different features of your product. Feedback is not collected automatically like analytics data. It’s usually expressed as a percentage rate of those surveyed reporting a “satisfied” response.
TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, selfservice support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.
TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, selfservice support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!
Productanalytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.
Userzoom is the best user and product research tool. Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best productanalytics tool for visualizing customer data. Productanalytics.
TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and selfservice support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!
LTV is an especially useful metric for businesses that have high transaction rates and a large customer base, so if your SaaS falls into this category, you will definitely want to keep an eye on this metric. For most SaaS businesses, the responsibility for tracking LTV will fall on the CFO, just as it would for other key financial metrics.
For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. But with customers spending more time researching and buying online, websites and product experiences are converging to accommodate customer needs, and the scope of analysis for most marketers is increasing.
TL;DR Chameleon is a good choice for In-app messaging and it comes with features such as selfservice support, in-app resource center, onboarding checklist, and in-app messaging. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!
We also analyze successful onboarding flows and evaluate various tools that can help product managers , productmarketers and UX designers deliver outstanding onboarding experiences. TL;DR User onboarding educates new users on how to best use your product to solve their problems and satisfy their needs. Celebration modal.
The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. Apty focuses on employee adoption of enterprise software so its user feedback functionality is designed to collect feedback from employees using 3rd party software.
Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows.
In-App Widget & Standalone Page: Provide a central place for updates, seamlessly integrated into your product. Custom Button & Open Script: Embed the changelog on any website or app for a fully integrated experience. Headway Headway is a highly effective changelog tool that keeps users informed about product updates.
The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. Apty focuses on employee adoption of enterprise software so its user feedback functionality is designed to collect feedback from employees using 3rd party software.
Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows.
The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. Userlane allows you to collect user feedback and improve your product experiences with basic survey functionality. Userlane dashboard.
Additionally, it should be customizable, support feedback analytics and response monitoring, as well as integrate with popular third-party tools. Pendo offers impressive analytics, in-app feedback, and product adoption features – all in one place. There are two major drawbacks to Chameleon. But it all comes at a price.
The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business. With powerful features like workflow automation and analytics , you can use it to grow your enterprise.
Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Get a Userpilot demo for in-app messaging and drive your product growth code-free.
Userlane mainly targets enterprises with 500+ employees. Userpilot offers the best alternative to both Appcues and Userlane – easy setup of the in-app customer feedback surveys, full customizability, in-app analytics options, and yet – it’s perfectly affordable with plans starting at $249 per month! But it all comes at a price.
Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows.
Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a stand-alone tool will mean you will probably need to integrate the NPS data with another tool offering user-analytics to see how to user behaviours correlate with NPS results (we’ll cover how to do that later.).
The platform also helps you announce new product features and collect customer feedback. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Get a Userpilot demo and drive your product growth code-free.
It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. This is set automatically.
Feature analyticsdashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.
The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. Apty focuses on employee adoption of enterprise software so its user feedback functionality is designed to collect feedback from employees using 3rd party software.
Feedback analytics and response monitoring are the next key features if you want to not only collect feedback but also analyze it and understand the intent behind your customers’ scores. Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features.
User segmentation : Personalize onboarding experiences by segmenting users based on company size, behavior, roles, and use cases to increase product adoption rates. Feedback collection : Tools that allow customization of surveys and feedback widgets can help you understand your users’ feelings and guide product improvements.
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