Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 83

Feedback Software Analytic Tools Reporting Tools Data Visualization 83

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Onboarding KPIs 86

Onboarding KPIs Software Review Analytic Tools Data Visualization 86

Mind the Product

NOVEMBER 12, 2018

LQA is something of a cross-discipline, an extension of both localization and traditional software quality assurance (QA). QA is a fundamental step in the software development process – its goal is to make sure a piece of software works properly. Are the strings localizable or are they hard-coded?

Research Software 140

Research Software User Testing Software Review Product Research 140

Split

FEBRUARY 23, 2023

The usage of a single, common codebase by all developers on a team is emphasized by the software development method known as trunk-based development (TBD). With frequent integrations and codebase validations, this strategy ensures that the code is constantly in a usable state. Finally, automation boosts software quality assurance.

Feedback Software 96

Feedback Software Software Review Development User Testing 96

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Its products use gamified experiences that help young learners develop science, maths, and literacy skills. In this way, the experience is still fresh in their minds. Moreover, it offers very limited analytics.

Product Research 91

Product Research Analytic Tools Feedback Software User Testing 91

The Product Coalition

JUNE 30, 2021

This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. Their reaction will tell you whether it is reasonable to proceed to the software development stage, or it is better to give up your idea.

Feedback Software 150

Feedback Software Customer Experience Data Visualization User Testing 150

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Onboarding KPIs 86

The Product Coalition

FEBRUARY 5, 2021

It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. Even in the software development world, the technical skills needed by each team is quite different. Q: Do Product Managers need to code?

Technical Review 131

Technical Review Product Management Product Manager Software Review 131

Intercom, Inc.

APRIL 23, 2019

It’s a pivotal experience that, if designed well, results in the user becoming an advocate for your brand and sticking around for the long haul. Done poorly, your hard-won user can quickly become a churn statistic. Mistake #7: Optimizing for the single user. Twitter: Offer value for users early. Here’s the proof.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Userpilot

JANUARY 9, 2023

The State of SaaS report found that 76% of the 100 SaaS applications reviewed have a friction-based sign-up flow. But does this mean you should copy them and create a friction-based experience? Most users will prefer frictionless signup, but it’s hard to use when your product is complex or requires technical integrations.

Customer Experience 81

Customer Experience Analytic Tools Research Software Data Visualization 81

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I always felt if the software was bad, I had this physical pain and I really wanted to help. I always felt if the software was bad, I had this physical pain and I really wanted to help.

Feedback Software 219

Feedback Software User Testing Product Research Research Software 219

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Intercom, Inc.

JULY 9, 2020

“M ost of the content that we have on G2 is not self-created, is not company-created, it’s created by users. And so just by simply trying to improve the quality of our reviews, for example, we do a great deal in driving SEO” Alexa: I’d love to contrast that with your current role at G2.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

MARCH 16, 2024

Is Appcues or Userlane the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and Userlane compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. But how do you get customer reviews ? G2 review example.

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Feedback 85

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. Review stage (BoFu). Educating people on what’s happening in the industry. case studies, alternative pages, etc.). Intent stage (MoFu).

B2B 90

B2B Analytic Tools Feedback Software Data Visualization 90

Userpilot

MARCH 16, 2024

Is Appcues or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. In-app experiences are more likely to engage customers than emails.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

JANUARY 27, 2022

That means you shouldn’t aim for zero churn but to drive revenue up to a point where it surpasses the amount you lose due to churn. Customer churn refers to the number of customers you lose, and revenue churn measures the amount of revenue loss due to the churn. Bad user experience. Customer Churn vs. Revenue Churn.

Feedback Software 84

Feedback Software Analytic Tools User Testing Weak Development Team 84

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can use it to ensure users know what’s new and how to use it.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Split

MARCH 31, 2023

Testing in production is a software testing method that involves running tests in a live, real-world environment. This type of testing allows organizations to deploy new features and test their performance or run tests to observe how the system responds to different user inputs.

User Testing 97

User Testing Product Research Testing Customer Experience 97

Userpilot

JANUARY 23, 2023

Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Customer Experience 85

Customer Experience User Testing Feedback Software Customer Feedback 85

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Let’s get started!

Data Visualization 52

Data Visualization Technical Review Analytic Tools Software Review 52

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. In many cases, this means training employees on how to use software that’s part of their job.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation analysis. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. What is a user adoption strategy?

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Feedback 95

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Must have features of proactive customer service tools When choosing a customer service tool, focus on features that predict needs, enhance user experience , and simplify operations. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. Let’s get started! It’s also possible to schedule your emails.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Software Review 52

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 81

Customer Experience Analytic Tools Feedback Software User Testing 81

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Let’s see why it stands out.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it. They enhance user onboarding.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. In Heap , you can use Journeys for user journey mapping.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

OCTOBER 21, 2022

Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding?

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89