Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Take notes! Take notes!

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-80s, many of the software engineering jobs were for special-purpose machines or applications. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Intercom, Inc.

JUNE 15, 2022

Educating our customers about Switch’s use cases. We introduced a new way to integrate Switch that required no code to set up”. To solve this, we introduced a new way to integrate Switch that required no code to set up. Yet, despite no-code ways to get started, it still took customers a lot of time to start using Switch.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. Create an equally strong system of inspection.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Mind the Product

NOVEMBER 12, 2018

LQA is something of a cross-discipline, an extension of both localization and traditional software quality assurance (QA). QA is a fundamental step in the software development process – its goal is to make sure a piece of software works properly. Are the strings localizable or are they hard-coded?

Research Software 168

Research Software User Testing Software Review Product Research 168

ProductPlan

DECEMBER 11, 2019

Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier. Our roadmap for the coming year is focused on continuing to deliver great content and education while expanding the capabilities of our roadmapping software, so it’s even more valuable to you.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. They talk about what’s hot, they review what’s just happened and what’s in flight, and they cover why they’re delivering whatever is in the next sprint. Meet Lisa’s product trio at Human API.

Product Research 259

Product Research User Testing Technical Review Data Visualization 259

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Inbound marketing is when you create compelling content that educates and informs your target personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 6, 2019

The company had to pay for redundant software. Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. Something had to change.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Split

FEBRUARY 23, 2023

The usage of a single, common codebase by all developers on a team is emphasized by the software development method known as trunk-based development (TBD). With frequent integrations and codebase validations, this strategy ensures that the code is constantly in a usable state. Finally, automation boosts software quality assurance.

Feedback Software 96

Feedback Software Software Review Development User Testing 96

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. How does live streaming work?

Feedback Software 150

Feedback Software User Testing Technical Review Data Visualization 150

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Developing and maintaining a continuing education program for product managers. Streamlining intelligence and automation of tasks / routine practices.

Product Research 231

Product Research User Testing Weak Development Team Customer Experience 231

The Product Coalition

JUNE 14, 2022

The third phase is in-country review. We require that translators are native speakers of that language, have an education in linguistics, and have verified experience translating in a specific area. Usually, we ask new translators to list the subject areas in which they’re most competent: software, tourism, or marketing, for instance.

Feedback Software 126

Feedback Software User Testing Systems Review Technical Review 126

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Design and architecture of a system often plays second fiddle, if it plays at all. Why Care About Software Architecture? It’s important to take your medicine of system design. It’s why Agile works so well!

Software Review 98

Software Review Systems Review Data Visualization Document 98

Intercom, Inc.

DECEMBER 19, 2019

com’s Ryan Bonnici on selling to educated customers. One of the ways that buyers are educating themselves is with review sites like G2.com. Customers are better informed than ever. That’s why companies need to do a better job of articulating the value their product provides instead of just recapping functions and features.

Feedback Software 32

Feedback Software User Testing Download Systems Review 32

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. Due to his exemplary work, Debashish received his final offer just before his final presentation. first appeared on Product Management Unpacked.

Healthcare 146

Healthcare Technical Review Product Manager Product Management 146

Userpilot

FEBRUARY 15, 2023

Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it. What is product analytics software? Product analytics software is an application that allows you to collect user behavior data , filter it, display it in customized formats and analyze it. Userpilot review on G2.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. Process pain points Process pain points arise from inefficiencies within your company’s systems. Poor value proposition.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Product Talk

MAY 4, 2022

Please note that this post is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. One of the biggest challenges they’re currently facing is keeping up with synthesis and maintaining the latest system of record for the problems, opportunities and other key learnings.

Research Software 234

Research Software Feedback Software Product Research Data Visualization 234

Mind the Product

SEPTEMBER 6, 2018

I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). How the customer would like to use the software.

Enterprise 177

Enterprise Customer Feedback Customer Experience Reporting Tools 177

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. They may experience limitations on the effectiveness of integrations with critical systems like CRM. Maligned systems and processes with Sales can mean lost opportunities for expansion revenue.

Feedback Software 52

Feedback Software Systems Review Technical Review Software Review 52

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Due to the nature of support, it is a reactive role. To this end, they focus on provisioning, installing, and configuring new systems to ensure they’re operating efficiently and as designed.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Product Talk

APRIL 19, 2023

Please note that this post is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. They sync with your Kindle highlights and serve five highlights for you to review daily. They sync with your Kindle highlights and serve five highlights for you to review daily.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130