Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services.

Agile 194

Agile Feedback Software Product Research Software Review 194

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries.

Agile 182

Agile Startups Technical Review Software Review 182

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Intercom, Inc.

MARCH 31, 2020

Schools have closed across the globe to keep both students and teachers safe and healthy – which has required a swift transition to remote education. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Mind the Product

MARCH 17, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen took the engineers through several activities, including reviewing interview notes and an opportunity subset before brainstorming, grouping, and dot voting on the solutions to explore.

Product Research 263

Product Research User Testing Engineering Testing 263

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Alchemer Mobile

MAY 19, 2021

Our product, marketing, and customer service software helps companies make predictive decisions based on real-time measurement of their customers’ voices. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. And if you’re ready for a change, we should chat.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

bpma ProductHub

AUGUST 1, 2016

And, if a new feature request comes in for review, the product owner needs to decide on its prioritization and inform the engineering team. Her prior experience includes product management at Wayfair, Constant Contact and an educational software startup.

Product Manager 218

Product Manager Product Management Technical Review Management 218

Intercom, Inc.

JUNE 15, 2022

Educating our customers about Switch’s use cases. We introduced a new way to integrate Switch that required no code to set up”. To solve this, we introduced a new way to integrate Switch that required no code to set up. Yet, despite no-code ways to get started, it still took customers a lot of time to start using Switch.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. According to our research, 42% of support leaders believe they will not meet their goals this month due to the outbreak. Most of the tickets we get are questions from new users around basic usage.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Alchemer Mobile

AUGUST 6, 2020

With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. Build vs. Buy: When to Buy Software or Build It Yourself | “Should we buy this software or should we build it?”

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users.

Onboarding KPIs 89

Onboarding KPIs Software Review Analytic Tools Data Visualization 89

Mind the Product

APRIL 21, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

Intercom, Inc.

OCTOBER 14, 2019

“The old world of sales was akin to a high stakes poker table” If you’ve tried shopping for software in the last two decades, you’ve likely experienced the old world of sales. This is largely due to a couple factors: Software buyers are more educated than ever before.

Research Software 162

Research Software Software Review Customer Experience Differentiation 162

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. e) Every new Sprint Retrospective should start with reviewing the status of the action items decided upon during the previous Sprint Retrospective. and act appropriately in due course.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Intercom, Inc.

MARCH 16, 2022

The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. Here’s how we do it.

Software Review 118

Software Review Technical Review Systems Review Management 118

Mind the Product

MARCH 3, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Suggest a guest to us here. Talk to us.

Product Research 164

Product Research Feedback Software Technical Review Entertainment 164

Intercom, Inc.

APRIL 29, 2020

Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. Review every line on your marketing plan. We believe it’s the right thing to do.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Mind the Product

APRIL 14, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Feedback Software 31

Feedback Software Product Research Technical Review Entertainment 31

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Solution: Leveraging Userpilot for no-code onboarding Before they chose Userpilot, 3P Learning considered UserGuiding as their onboarding platform. However, UserGuiding wasn’t optimized for mobile web onboarding.

Product Research 95

Product Research Analytic Tools Feedback Software User Testing 95

Mind the Product

APRIL 7, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Feedback Software 190

Feedback Software Leadership Product Research Technical Review 190

Split

FEBRUARY 23, 2023

The usage of a single, common codebase by all developers on a team is emphasized by the software development method known as trunk-based development (TBD). With frequent integrations and codebase validations, this strategy ensures that the code is constantly in a usable state. Finally, automation boosts software quality assurance.

Feedback Software 96

Feedback Software Software Review Development User Testing 96

Mind the Product

MAY 5, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 151

Product Research Feedback Software Technical Review Entertainment 151

The Product Coalition

FEBRUARY 5, 2021

It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. Even in the software development world, the technical skills needed by each team is quite different. Q: Do Product Managers need to code?

Technical Review 139

Technical Review Product Manager Product Management Software Review 139

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Inbound marketing is when you create compelling content that educates and informs your target personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Product Talk

JUNE 21, 2023

Most of my background is in education and research. Prior to product, I was working in a classroom and then doing research on teacher education. I then decided to pursue a Master’s of Education, which was focused on building online learning and technology.

Product Research 192

Product Research User Testing Research Software Customer Experience 192

Product Talk

NOVEMBER 6, 2024

In this class, one of the skills Teeba learned was how to identify a product’s revenue model, make an educated guess about its business outcomes, and map product outcomes to these business outcomes. Actually, even when I got rejections, it was due to mismatch in industry, company stage, etc.

Product Research 168

Product Research Research Software Feedback Software User Testing 168

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Why Care About Software Architecture? The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it.

Software Review 98

Software Review Systems Review Data Visualization Document 98

Mind the Product

APRIL 28, 2020

After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 144

Product Research Feedback Software Technical Review Entertainment 144

Product Talk

SEPTEMBER 1, 2021

Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. They talk about what’s hot, they review what’s just happened and what’s in flight, and they cover why they’re delivering whatever is in the next sprint. Meet Lisa’s product trio at Human API.

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

Alchemer Mobile

AUGUST 25, 2020

Due to rapidly-evolving technology, customers have high expectations for the products they use. We wanted to know how technical the average product manager is, how PMs define “technical,” and where they go for continued education. ability to write and read code), and two percent identifying as self-proclaimed “technical geniuses” (i.e.

Technical Review 130

Technical Review Product Manager Product Management Software Review 130