The Product Guy

DECEMBER 15, 2019

.” Passionate about elevating the visibility and success of other women in tech, Gaudio also serves on the executive board of Jersey Shore Women in Tech, an organization that supports, educates, mentors, and develops a network for women in business. Maya is New York-based Product Manager, Educator, Speaker, and Entrepreneur.

Technical Advisors 370

Technical Advisors Analytic Tools Product Management Product Manager 370

Alchemer Mobile

NOVEMBER 13, 2024

This reinforces a positive experience and encourages future participation in surveys. Course evaluations are crucial for educational institutions, assessing participant satisfaction with course content and delivery methods, guiding curriculum development. Event feedback surveys gather insights on attendee satisfaction.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Product Innovation Educators

MARCH 25, 2024

Joining us is Diana Stepner, Head of Product for Education at the Chan Zuckerberg Initiative. She is also a product leadership instructor on Maven and has held leadership and advisor product positions. Positive leadership character: Show traits such as integrity, responsibility, forgiveness, and compassion.

Leadership 286

Leadership Customer Experience Reference Product Research 286

The Product Guy

FEBRUARY 9, 2019

Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Keywords: EdTech, Education, Music , Product. Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

Product Management 218

Product Management Product Manager Management Management 218

Product Management University

APRIL 25, 2023

Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests. Your H1 Value Headline & Positioning Statement Your top-level headline should be a short phrase that describes something every employer wants when they hire a person into this role.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

bpma ProductHub

OCTOBER 2, 2017

As companies adopt agile and lean methodologies, there was clear need for education on a new way to manage product roadmaps”. Don Stoddard has held senior positions is Product Management and Product Marketing over the last 20 years. What do people struggle with most developing roadmaps? “A Register @ www.bostonproducts.org.

Books 394

Books Software Review Roadmap Workshop 394

Product Innovation Educators

DECEMBER 20, 2021

The churn problem became a positioning problem. On the new survey, instead of naming competitors, we described the competitors—a more secure solution, a solution with more features for educators, etc. The churn problem became a positioning problem. I asked them what job they expected from the product.

Research Software 271

Research Software Feedback Software User Testing Product Research 271

The Product Guy

SEPTEMBER 27, 2016

In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Jonathan Berg Director of Product Management, Schoology.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. Alternatively, you can let it fly under the radar and educate your sales team on the secret menu without any marketing material.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

The Product Guy

OCTOBER 25, 2016

In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Innovation Educators

JULY 19, 2021

4% in education. Education, academics, and financial services lead the way in transitioning to remote work, while food service, retail, and construction were the lowest adopters. Surprisingly, respondents were very upbeat and positive. 4% in education. * 22% in the services industry. 13% in consumer products.

Product Research 278

Product Research Research Software Product Management Product Manager 278

Userpilot

OCTOBER 28, 2024

Continuously educate users to drive customer success Think of user education like tending a garden – it’s not a one-and-done deal. For example, can you host webinars to educate users about product updates and offer industry insights? Educate your customers to help them discover the main value of your product.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

JUNE 28, 2021

It’s important to share both the positive and negative experiences we’ve had among the community and with others so we can learn from – and relate to – one another. . Allyship means doing the uncomfortable work to confront your own prejudices and bias, educate yourself, and take action against discrimination. Educate yourself.

Education 223

Education Events Naming Positioning 223

Userpilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. You can do this by calculating the percentage of positive responses (satisfied and very satisfied) you received. Similarly, sharing positive experiences is easier than ever before. CSAT Score Formula.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Mind the Product

AUGUST 18, 2020

You can educate your buyers. This provides a great platform for your inbound strategy to educate the target [.]. Today your customers are reluctant to buy, so what can product marketing folks do to help? Whenever they are ready to buy, they will remember you. Forrester SiriusDecisions says 67% of the buyer journey is done digitally.

Inbound 218

Inbound Education Product Marketing Marketing 218

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

JULY 1, 2020

At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers. You can also onboard and educate new customers, so they’re set up for success with your product from day one and have all of the information they need to overcome common hurdles. .

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Alchemer Mobile

JUNE 20, 2019

Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews. You can solicit positive reviews from people who love your app and intercept (and stop) negative feedback from unhappy customers.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

bpma ProductHub

SEPTEMBER 19, 2016

The moral of the story is to be patient early in your career and listen to those that have been in your position before. Because I did not have the typical background or education, I wasn’t afraid to ask many questions, or find ways to further my understanding of the industry and role.

Product Management 282

Product Management Product Manager Data Visualization Management 282

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. Schools have closed across the globe to keep both students and teachers safe and healthy – which has required a swift transition to remote education. E-learning companies are helping schools streamline virtual learning.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Guy

AUGUST 1, 2017

A Product manager tasked to lead and manage her team while still providing product management capabilities; that was my position when I was selected to be part of the product mentorship program and paired with Amanda Ralph, my new mentor. Educate stakeholders. At the end, we map a process that everyone can agree on.

Leadership 247

Leadership Product Management Product Manager Product Research 247

The Product Guy

APRIL 4, 2017

In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Product Innovation Educators

JANUARY 9, 2023

As product professionals, we need to help position our products in ways that make sense for customers and the organization. Brand storytelling educates, entertains, and inspires your audience. As product professionals, we need to help position our products in ways that make sense for customers and the organization.

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

The Product Coalition

OCTOBER 13, 2022

Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if New models of education, based on the decentralized power and flexibility of web3, are now possible. Education is moving in the same direction towards “ed3 “. Education will be more accessible.

Feedback Software 135

Feedback Software Education Systems Review Technical Review 135

UX Planet

FEBRUARY 6, 2025

They want an immersive digital experience that delights, supports, educates andrewards. Beyond pure functionality, these platforms blend education, entertainment and lifestyle perks into their offerings, aiming to create a sense of excitement and loyalty that goes well beyond the usual banking relationship.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

Intercom, Inc.

APRIL 29, 2020

Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. For businesses who are in a position to help, we should thoughtfully consider our social responsibility.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

DECEMBER 8, 2022

When someone gives feedback (whether negative or positive), it’s critical to follow up. An example would be sending an app store Ratings Prompt so they’ll leave you a high rating and positive review. Or perhaps you could send them to social media and encourage them to share their positive experience with their followers.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Guy

JANUARY 5, 2017

In this position, Dustin’s primary responsibilities include product portfolio management, new product introduction and product line strategy deployment. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Piyanka Jain

SEPTEMBER 13, 2024

Hypothesis 3: Positioning the product as an educational tool will increase profitability. For hypothesis 3, they analyzed profitability changes after marketing the product as an educational tool in certain locations. Hypothesis 2: Introducing themed building sets will expand the audience. Result : There wasn’t much.

Data Visualization 195

Data Visualization Startups Customer Experience User Testing 195

Intercom, Inc.

JUNE 10, 2020

How they use your product, what they think about your product, what they think about competing products, how they think about how your product is positioned and priced. From what problems the product solves, to how it solves them, to how it is priced and positioned in the market. It won’t help you make roadmap calls.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Innovation Educators

FEBRUARY 27, 2023

Ulrike Laubner-Kelleher is a sought-after mentor, educator, and presenter on the topics of product management, innovation and teams efficiency. Where are they positioning their product? Ulrike Laubner-Kelleher is a sought-after mentor, educator, and presenter on the topics of product management, innovation and teams efficiency.

Feedback Software 267

Feedback Software Marketing Data Visualization Customer Experience 267

Product Talk

FEBRUARY 14, 2024

Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting. Tali directs Texthelp’s product management team in the Nordic region, which creates products tailor-made for the educational market in Sweden, Norway, and Denmark.

Analytic Tools 266

Analytic Tools Research Software Product Research User Testing 266

The Product Coalition

FEBRUARY 10, 2022

As you position yourself for your next great next, consider incorporating further leadership development into it if you haven’t already. We spend a lot of time planning our products and “what’s next” for them one month, one quarter, one year down the line; doing our best to set our teams and company up for success in achieving those goals.

Leadership 152

Leadership Education Article Naming 152

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. So what makes an onboarding experience positive? while using it. Start simple.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Roman Pichler

OCTOBER 2, 2018

Do the metrics show a positive, flat, or negative trend? If that’s the case for you, then I recommend two things: Lobby for more management support and educate yourself. It is therefore important that you regularly assess if your strategy is still working: Review the product performance using the appropriate key performance indicators.

Product Strategy 247

Product Strategy Product Research Strategy Technical Review 247

Lenny Rachitsky

FEBRUARY 2, 2025

You need both a positional game (long-term strategy) and tactics (short-term wins). Trust that fun and delight are powerful drivers of success. Just make sure it’s backed by thoughtful reasoning and clarity on assumptions. This openness promotes healthier discussions and can lead to better decisions.

Leadership 65

Leadership User Testing Customer Experience Vision 65

The Product Guy

JUNE 25, 2018

As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. When we all work in harmony, the workplace transforms into an efficient, educational, and enjoyable environment. If you fail at your attempt to move a blocker, have a retro with your manager.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300