Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 84

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Intercom, Inc.

JUNE 15, 2022

Educating our customers about Switch’s use cases. We introduced a new way to integrate Switch that required no code to set up”. To solve this, we introduced a new way to integrate Switch that required no code to set up. Yet, despite no-code ways to get started, it still took customers a lot of time to start using Switch.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Product Talk

JANUARY 24, 2024

As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Jess Knollmeyer is a Senior Product Designer at n0de , a company that’s developing software solutions to make net zero approval, planning, and implementation easier and faster.

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Intercom, Inc.

APRIL 23, 2019

That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. Just keep in mind that onboarding at its core is a learning process, so use these well-known education techniques to teach users and build their confidence: 1.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Alchemer Mobile

AUGUST 6, 2020

With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. Build vs. Buy: When to Buy Software or Build It Yourself | “Should we buy this software or should we build it?”

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users.

Onboarding KPIs 89

Onboarding KPIs Software Review Analytic Tools Data Visualization 89

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

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Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Intercom, Inc.

OCTOBER 14, 2019

“The old world of sales was akin to a high stakes poker table” If you’ve tried shopping for software in the last two decades, you’ve likely experienced the old world of sales. As a buyer, you were probably greeted by a message along the lines of: “Interested in our product?

Research Software 162

Research Software Software Review Customer Experience Differentiation 162

Alchemer Mobile

AUGUST 25, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Intercom, Inc.

NOVEMBER 20, 2018

“You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. Inbound marketing is when you create compelling content that educates and informs your target personas. How do they describe the category? What features are most appealing?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Intercom, Inc.

FEBRUARY 22, 2018

The second set of experiments was around educating people on how to re-pin, and the value of a re-pin, and that did actually increase the activation and retention for the business. There’s basically no education at all. I prefer the in-product, contextual education more than a user manual before I even see the product.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

The Product Coalition

NOVEMBER 26, 2024

However, I hope you’ll enjoy the opportunities I’ve uncovered below, which in summary is best positioned as this… AI/ML and BCI will come together to give us revolutionary new ways to interact with our computers , and all of that opportunity begins now, in the software space. billion market value, headed to $5.1

Research Software 101

Research Software Marketing Technical Review Software Review 101

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

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Userpilot

AUGUST 30, 2024

Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Demonstrates the value of its SEO tool through guides and educational content that directly addresses user problems. Chameleon user onboarding Olympics. Ahrefs product-led content. Get a demo.

Feedback Software 81

Feedback Software Analytic Tools Advertising Research Software 81

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. If you have a SaaS business, onboarding emails can welcome new users to your product and educate them on its use.

User Testing 150

User Testing Customer Experience Analytic Tools Research Software 150

Alchemer Mobile

NOVEMBER 22, 2024

We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 14, 2021

Adopting an omnichannel customer engagement strategy for your SaaS ensures that the messaging and service between the brand and its customers is more seamless. In short, it helps you leverage specific business opportunities by customizing your messaging and in-app experiences to specific segments, based on their needs.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 29, 2021

The best practices for contextual customer communication involve: writing short and clear messaging, personalization , segmentation, and setting goals for product experiences to ensure every in-app message has a clear goal. Whatever message you send your users needs to be contextual. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel.

B2B 93

B2B Analytic Tools Feedback Software Data Visualization 93

Userpilot

APRIL 10, 2023

You can use them for customer education and user onboarding. The end result is to help educate users and prompt action. Userpilot can help you create interactive product tours and walkthroughs without writing any code. Product tours can use educational videos or a demo environment to teach about the product’s features.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 90

Userpilot

JANUARY 30, 2023

Wondering how to implement in-place tooltips to provide customer education and boost retention? Tooltips help to improve onboarding, streamline product adoption and educate users on how to use your product and gain value. How can you create tooltips without coding them from scratch? You’ve clicked on the right link.

Product Research 88

Product Research Software Review Customer Experience User Testing 88

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. Onboarding checklists and in-app messages will help you onboard your users and help them develop the right level of competence. These are the key questions that we cover in this article.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

OCTOBER 21, 2022

Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding?

Feedback Software 91

Feedback Software User Testing Customer Experience Customer Feedback 91

Intercom, Inc.

MARCH 8, 2018

My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company. It’s a company trying to hit up a ton of consumers to pass on a message. The last 12 of those have been in leadership positions. That’s not the case.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value.

Customer Experience 88

Customer Experience User Testing Feedback Software Customer Feedback 88

Userpilot

MAY 27, 2024

Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Deliver ongoing training : Engage users with educational content like webinars and tutorials. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? In this article, you’ll learn ten best practices for utilizing user onboarding software to create a positive customer onboarding experience for your users. Use multichannel support: in-app messaging , social media groups, or help centers.

Feedback Software 80

Feedback Software Analytic Tools Onboarding KPIs User Testing 80

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. You can then build a more informed marketing plan that engages customers in their preferred channel, with an impactful message, at the right time. Create in-app surveys code-free with Userpilot.

Analytic Tools 89

Analytic Tools User Testing Research Software Feedback Software 89

Intercom, Inc.

FEBRUARY 7, 2019

I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. They might have asked, “What’s your education background, and what do you teach?”. Sal: “No, I don’t teach.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

MARCH 16, 2024

Is Appcues or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and Whatfix compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 16, 2024

Is Appcues or Userlane the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and Userlane compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52