How Alchemer solves the biggest challenges in digital feedback
Alchemer Mobile
NOVEMBER 22, 2024
We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves.
Education Messaging Software Review 
The Top Mobile In-App Feedback Tools of 2022
Alchemer Mobile
NOVEMBER 10, 2022
Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Airship is actually the parent company for our #3 tool, Apptimize.
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Trending Sources
Guide to Choosing the Best Customer Education Platform for SaaS
Userpilot
SEPTEMBER 2, 2022
When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform?
Product in Practice: Assumption Testing with Engineers at Orion Labs
Product Talk
FEBRUARY 2, 2022
This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them.
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The Top Mobile In-App Feedback Tools of 2021
Alchemer Mobile
MAY 19, 2021
Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.
10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly
Userpilot
SEPTEMBER 21, 2022
This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?
Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
Intercom, Inc.
APRIL 7, 2020
Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora
Top 12 Product Adoption Software in 2024
Userpilot
MAY 7, 2024
Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.
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You’re Designing Websites WRONG! Here’s How to Fix It (with Examples)
UX Planet
MARCH 3, 2025
SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.
10 Interactive Software Walkthroughs With Examples
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.
The Simple Guide to Product Management
bpma ProductHub
AUGUST 1, 2016
And, if a new feature request comes in for review, the product owner needs to decide on its prioritization and inform the engineering team. Her prior experience includes product management at Wayfair, Constant Contact and an educational software startup.
Everything just changed: How to keep your customers at the center during turbulent times
Intercom, Inc.
APRIL 29, 2020
We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Our product education manager Phil Byrne – you might recognize him from our product onboarding ??–
Pendo Onboarding: An In-Depth Review + Better Alternative
Userpilot
MAY 3, 2023
Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users.
Solving for complex onboarding: Paving a path to value for your customers
Intercom, Inc.
JUNE 15, 2022
Educating our customers about Switch’s use cases. We introduced a new way to integrate Switch that required no code to set up”. To solve this, we introduced a new way to integrate Switch that required no code to set up. Yet, despite no-code ways to get started, it still took customers a lot of time to start using Switch.
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User onboarding strategies that work – and mistakes to avoid
Intercom, Inc.
APRIL 23, 2019
That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. Just keep in mind that onboarding at its core is a learning process, so use these well-known education techniques to teach users and build their confidence: 1.
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21 Mobile Product Management Resources
Alchemer Mobile
AUGUST 6, 2020
With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. Build vs. Buy: When to Buy Software or Build It Yourself | “Should we buy this software or should we build it?”
Tools of the Trade: Finding People to Interview Before You Have Customers
Product Talk
JANUARY 24, 2024
As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Jess Knollmeyer is a Senior Product Designer at n0de , a company that’s developing software solutions to make net zero approval, planning, and implementation easier and faster.
6 Recommendations to Design AI-driven Tools for Educators
UX Studio
SEPTEMBER 23, 2024
Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.
The “How To Market Software Products” Playbook – 14 Product Marketing Strategies For SaaS
Userpilot
SEPTEMBER 5, 2021
Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?
Drop the poker face: Why salespeople need to embrace authenticity
Intercom, Inc.
OCTOBER 14, 2019
“The old world of sales was akin to a high stakes poker table” If you’ve tried shopping for software in the last two decades, you’ve likely experienced the old world of sales. As a buyer, you were probably greeted by a message along the lines of: “Interested in our product?
7 Product Advertising Examples to Inspire Your Next SaaS Campaign
Userpilot
AUGUST 30, 2024
Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Demonstrates the value of its SEO tool through guides and educational content that directly addresses user problems. Chameleon user onboarding Olympics. Ahrefs product-led content. Get a demo.
10 Biggest SaaS Challenges: How to Protect Your Business and Ensure Growth
Userpilot
MAY 8, 2023
While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.
How to Identify Customer Pain Points and Adress Them to Drive Product Growth
Userpilot
JULY 29, 2024
You can also analyze internal data sources, such as the customer’s journey and resource center usage data, or external data sources like third-party review platforms. Finally, you can provide proactive support through in-app messaging and extensive customer education that empowers users to solve their problems.
A Step-by-Step Guide to Constructing a Persona Workshop
Mind the Product
NOVEMBER 1, 2017
Eric is a senior developer at a medium-sized software company. Eric loves coding and is passionate about new products. It’s just a messaging queue.” Review Your Marketing Strategy. Review the messages on your website. Our team is building a product for just one person. Unbelievable! Who is this person?
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What is Mobile Product Management?
Alchemer Mobile
AUGUST 25, 2020
Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.
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A Comprehensive Guide to HL7 Messages
Arkenea
JANUARY 25, 2025
Here we’ve created a comprehensive guide to understanding HL7 messages and its benefits: An Overview of HL7 Messages Health Level Seven (HL7) is a revolutionary messaging standard that facilitates data transfer across disparate systems. Get in touch with us here for a free consultation on your idea.
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SaaS Renewals: A Guide for Increasing Customer Retention (+Best Practices)
Userpilot
APRIL 24, 2024
TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. This renewal is critical because it ensures customers can access the software without interruption.
9 essential sales steps you need to grow your SaaS startup
Intercom, Inc.
NOVEMBER 20, 2018
“You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. Inbound marketing is when you create compelling content that educates and informs your target personas. How do they describe the category? What features are most appealing?
Successful Customer Onboarding: 10 Best Practices for SaaS
Userpilot
APRIL 28, 2023
Have you ever abandoned a product due to poor customer onboarding? In this article, you’ll learn ten best practices for utilizing user onboarding software to create a positive customer onboarding experience for your users. Use multichannel support: in-app messaging , social media groups, or help centers.
17 SaaS Customer Success Best Practices to Improve Customer Retention
Userpilot
APRIL 22, 2024
Using targeted in-app messages to guide users through key features effectively. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. Book a demo to give it a try.
From conversion to retention: industry experts on improving your onboarding
Intercom, Inc.
FEBRUARY 22, 2018
The second set of experiments was around educating people on how to re-pin, and the value of a re-pin, and that did actually increase the activation and retention for the business. There’s basically no education at all. I prefer the in-product, contextual education more than a user manual before I even see the product.
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How to Improve Customer Perception [+ Examples for SaaS]
Userpilot
MAY 27, 2024
Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Deliver ongoing training : Engage users with educational content like webinars and tutorials. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals.
B2B Marketing Funnel: What is It and How to Build One?
Userpilot
OCTOBER 6, 2023
Review stage (BoFu). Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel.
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How to Implement In-place Tooltips to Drive Feature Discovery & Adoption
Userpilot
JANUARY 30, 2023
Wondering how to implement in-place tooltips to provide customer education and boost retention? Tooltips help to improve onboarding, streamline product adoption and educate users on how to use your product and gain value. How can you create tooltips without coding them from scratch? You’ve clicked on the right link.
Interactive Walkthrough vs Product Tour: Main Differences, Use Cases & Tools
Userpilot
APRIL 10, 2023
You can use them for customer education and user onboarding. The end result is to help educate users and prompt action. Userpilot can help you create interactive product tours and walkthroughs without writing any code. Product tours can use educational videos or a demo environment to teach about the product’s features.
When Thoughts Become the New SaaS Market
The Product Coalition
NOVEMBER 26, 2024
However, I hope you’ll enjoy the opportunities I’ve uncovered below, which in summary is best positioned as this… AI/ML and BCI will come together to give us revolutionary new ways to interact with our computers , and all of that opportunity begins now, in the software space. billion market value, headed to $5.1
NPS Detractors Guide: How To Identify And Turn Detractors Into Promoters
Userpilot
AUGUST 23, 2021
Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?
How is Marketing Segmentation Used in Customer Retention?
Userpilot
JANUARY 23, 2023
A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value.
Customer Segmentation Analysis: How-to Guide With Types & Examples
Userpilot
JULY 14, 2024
There are two customer segmentation models (property and behavior) and multiple types within them: – Demographic — age, gender, income, and education. You’ll need customer segmentation software to analyze the data. We recommend: – Userpilot for no-code product growth and detailed segmentation.
How to use email marketing to connect with your users
Intercom, Inc.
DECEMBER 18, 2018
Plain and simple, email marketing is the tactic of sending marketing messages via email. The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. If you have a SaaS business, onboarding emails can welcome new users to your product and educate them on its use.
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Guide to Building Customer Confidence and Driving Loyalty in SaaS
Userpilot
OCTOBER 21, 2022
Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. So why not try a Userpilot demo and see how you can build customer trust without coding?
Market Development Strategy: Definition, Methods, and Examples
Userpilot
SEPTEMBER 16, 2024
Canva launched a tailored product for educators, expanding its reach into the education sector. Let’s review the essential steps to build an effective market development growth strategy. Develop a comprehensive go-to-market strategy involving customer personas, pricing models, marketing channels, and messaging.
How to Conduct An Effective Customer Analysis in 8 Steps
Userpilot
FEBRUARY 3, 2023
Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. You can then build a more informed marketing plan that engages customers in their preferred channel, with an impactful message, at the right time. Create in-app surveys code-free with Userpilot.
Self-Service Portals: Why They Matter and How to Create Yours
Userpilot
OCTOBER 25, 2022
These platforms are hosted on webpages or in-app and are commonly used for customer and employee education. Best self-service portal software and what they do: Userpilot: Help center and in-app messaging. Self-service isn’t just about educating people to enable them to use your app. Reduce tickets and save costs.
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