Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 172

Analytic Tools Data Visualization Feedback Software Research Software 172

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Product Talk

SEPTEMBER 13, 2023

. – Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. They’ll place more trust in you to pursue the opportunities and solutions you believe will have the most impact on your desired outcome.

Product Research 302

Product Research User Testing Research Software Feedback Software 302

Lenny Rachitsky

FEBRUARY 9, 2025

Brought to you by: • Enterpret —Transform customer feedback into product growth • Vanta —Automate compliance. Whether you’re building for health care, education, or another industry, think about how your product could benefit from these advancements. Listen now on Apple , Spotify , and YouTube.

User Testing 121

User Testing Research Software Product Research Artificial Inteligence 121

Mind the Product

APRIL 14, 2020

We always try to make general tools that can be used by anybody. I think creating a generic tool is much harder than doing a specific one for a niche, but that’s something that excites us because we really want to operate on a global level and really have a global impact with the tools that we create. Quote of the Episode.

Feedback Software 39

Feedback Software Product Research Technical Review Entertainment 39

Mind the Product

APRIL 21, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Email sponsor@mindtheproduct.com for more information.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

Mind the Product

MARCH 3, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Tweet at us!

Product Research 206

Product Research Feedback Software Technical Review Entertainment 206

Mind the Product

JANUARY 19, 2021

Is technology consumption sustainable? Technology potentially can keep up, but humans can’t. Sustainable Technology piece at ByteAnt. Georgie’s ‘Product Culture, Leadership and Fintech’ feature at Mind The Product. Review us on your podcast app so that we can use your feedback to be better.

Startups 185

Startups Feedback Software Technical Review Product Research 185

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mind the Product

MAY 13, 2020

What that viewpoint misses is that we build understanding, alignment, and purpose – and that our best tool is conversations. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Agile 195

Agile Product Research Feedback Software Software Review 195

Mind the Product

MAY 5, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Email sponsor@mindtheproduct.com for more information.

Product Research 188

Product Research Feedback Software Technical Review Entertainment 188

Mind the Product

APRIL 28, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. Email sponsor@mindtheproduct.com for more information.

Product Research 186

Product Research Feedback Software Technical Review Entertainment 186

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The last 12 of those have been in leadership positions. Make sure you’ve got that viable program or platform.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. And in many ways, that has been part of my thought process and upbringing and my education. Prashanth: Thank you, Jordan.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Userpilot

JULY 20, 2024

Embarking on a career as an experience strategist involves a combination of education, skills development, and practical experience. Supplement your education with courses in user experience (UX) design , research methodologies, and data analysis. Experience strategists can utilize a range of tools to enhance their work.

Data Visualization 94

Data Visualization Analytic Tools Research Software Feedback Software 94

Userpilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” To thrive as a technical PM, you need to have essential skill such as knowledge of Agile methodologies, familiarity with software engineering principles, leadership and communication. Develop the product vision and expand on the strategy.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Lenny Rachitsky

FEBRUARY 2, 2025

Starting as a snowboard shop in 2004, Shopify has become the leading commerce platform by consistently approaching problems differently. Tobi remains deeply technical, frequently coding alongside his team, and is known for his unique approach to leadership, product development, and company building. e-commerce.

Leadership 65

Leadership User Testing Customer Experience Vision 65

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. “We had to figure out how to tell them what the value is and serve them the solution rather than saying, ‘Slack is here. We had to figure out how to tell them what the value is and serve them the solution rather than saying, “Slack is here.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. and in the past 20 years I was in the B2B industry, always surrounded by web technology. Hello everyone, my name is Klaus-M.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? In-app surveys , in particular NPS , help you find users who are ready to promote your product. Having identified your prospective advocates, prompt them to action, like leaving a review, with targeted in-app messages.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Product Talk

OCTOBER 10, 2018

Historically, we’ve asked product teams to deliver a fixed roadmap typically defined by leadership. We come together as the human problem solvers that we are and we work together to co-create solutions. We need to develop a shared understanding of our business, our customers, and the solutions we might build. Tweet This.

Product Research 246

Product Research User Testing Research Software Feedback Software 246

Mind the Product

FEBRUARY 24, 2021

Or maybe even get rid of OKRs, because they’ve got more important problems, where other tools might be a better option. . Review us on your podcast app so that we can use your feedback to be better. Links mentioned in this episode. Follow Natalija on Twitter , LinkedIn and her Website. OKRs at the Center. * Suggest them here.

Feedback Software 201

Feedback Software Product Research Technical Review Entertainment 201

Userpilot

MAY 8, 2024

Implement customer feedback promptly and keep customers in the loop. Educate customers with resources in multiple formats like blogs, webinars , or videos. Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. How to identify customer needs?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Intercom, Inc.

OCTOBER 22, 2020

Paul Hagen, a former CX Analyst at Forrester, says that a breakdown in CX often occurs for one of two reasons – a lack of strategy or poor execution that fails to close the loop from customer feedback to action. Strategy and leadership. And this will be powered by the emergence of new, more sophisticated, AI-powered tools.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

The Product Guy

JUNE 4, 2024

As a product management veteran with over 20 years of leadership experience, I’ve worked with numerous organizations looking to transform their approach to building and delivering products. They bring customer insights and feedback into every discussion, ensuring that the user’s needs are always front and center.

Onboarding KPIs 186

Onboarding KPIs Data Visualization Customer Experience Product Management 186

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Talk

MARCH 13, 2019

The second is an executive education course designed to help leaders understand how their role changes as their organization moves toward continuous discovery. As part of the preparation for our executive education course, I wrote an overview of the design approach we’ll be using. It will look very familiar to you.

Product Research 234

Product Research Seminar Feedback Software Data Visualization 234

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 10, 2024

Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback. Truth is, the adoption of technology has already expanded for decades.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

MAY 30, 2024

Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher. Looking into tools for UX researchers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Research Software 89

Research Software User Testing Product Research Analytic Tools 89

Usersnap

DECEMBER 8, 2021

Five wild predictions, two true stories and some solid solutions for product leaders. But then, your education and relationship with customers start when you actually put your product out in the world. Product leadership is also becoming more data-driven. Building great products is a complex, challenging, and exhilarating job.

Feedback Software 95

Feedback Software Data Visualization User Testing Research Software 95

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Product Talk

JUNE 21, 2023

Most of my background is in education and research. Prior to product, I was working in a classroom and then doing research on teacher education. I then decided to pursue a Master’s of Education, which was focused on building online learning and technology. I started working with Hope and we just immediately clicked.

Product Research 192

Product Research User Testing Research Software Customer Experience 192