Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. Problem-solving.

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 84

Feedback Software Research Software Onboarding KPIs Customer Experience 84

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JUNE 30, 2024

Embarking on a career as a product analyst involves a combination of education, skills development, and practical experience. TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Looking into tools for product analysts?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 80

Feedback Software Research Software User Testing Customer Feedback 80

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 86

Feedback Software Research Software User Testing Customer Experience 86

Userpilot

AUGUST 28, 2024

Looking into tools for product coordinators? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In a SaaS environment, the role typically involves coordinating cross-functional teams and ensuring product features are delivered on time. Book a demo to see it in action!

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 142

Artificial Inteligence Reporting Tools Feedback Software Research Software 142

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. Some of them never would.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Experience 81

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 82

Product Research Feedback Software Analytic Tools Research Software 82

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Product Research 76

Userpilot

AUGUST 30, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product coordinator. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Product Research Feedback Software Research Software 52

The Product HQ

JUNE 1, 2024

It also requires you to have a sound foundation in the technologies that developers use to build AI products. This includes any relevant programming languages that they use in app development. This course equips you with the technical knowledge and skills needed to manage products that incorporate complex technologies.

Artificial Inteligence 98

Artificial Inteligence Analytic Tools Research Software Feedback Software 98

Userpilot

MARCH 19, 2024

Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. The team conducts research to identify opportunities and generates solutions. To help users discover the feature and overcome issues independently, provide them with in-app guidance. Ready to dive in?

Product Research 87

Product Research Onboarding KPIs User Testing Feedback Software 87

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Platform Product Manager.

Research Software 87

Research Software Analytic Tools Feedback Software Product Research 87

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. It’s about the physical screen design (off informed by careful user research). You have a wealth of patterns to choose from when it comes to in-app guidance, including tooltips and step-by-step guides.

Feedback Software 85

Feedback Software Research Software User Testing Customer Experience 85

Userpilot

JUNE 12, 2024

TL;DR A product analyst is a professional who conducts product research , analyzes, and interprets such data to make accurate decisions about the product. Ability to incorporate customer feedback : Incorporating customer feedback makes you develop and make appropriate iterations to your product for better customer retention.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 27, 2024

In this article, we will outline the typical journey for a product analyst, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. TL;DR A product analyst is a professional who conducts product research, analyzes, and interprets such data to make accurate decisions about the product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 90

Product Research Research Software User Testing Analytic Tools 90

Userpilot

AUGUST 18, 2022

These include status seekers, educators, validators, and collaborators. Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Before jumping in with your customer advocacy strategy, you have to start with data-driven customer research. Exploration. Motivation.

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

UX Planet

JANUARY 16, 2024

SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 98

Branding User Testing Product Research Data Visualization 98

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. In SaaS, PLG models are becoming increasingly important. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

UX Planet

JUNE 24, 2024

It seems strange, but companies are in pursuit of this rare breed of designer who excels in UX design, UI design, content design , and UX research simultaneously. Design thrives when UX design, UI design, content design, and UX research each bring their own unique perspective and expertise to the design table.

Product Research 98

Product Research User Testing Finance Feedback Loop 98

Gainsight

NOVEMBER 5, 2021

In this article, we dissect the elements of effective SaaS trials and lay out a formula to create a best-in-class trial experience. In the modern SaaS environment, the trial experience isn’t just important—it’s essential. According to a Recurly Research report , 6 out of 10 free trials turn into paid subscriptions.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Product Research 52

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Give Your Product a Voice. Use Data to Refine Your Message.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Product Research 101

Intercom, Inc.

APRIL 28, 2022

Chances are that customers have done their research on your business. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities you’ve had to work with incredible brands, leaders, and technologies. I started as an engineer – at that point, I was fascinated by technology.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Research Software 77

Research Software Data Visualization Feedback Software Analytic Tools 77

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Firstly, it boosts the velocity of data and research-driven decision-making. Continuous experiments help shorten the feedback loop and drive success.

User Testing 87

User Testing Product Research Customer Experience Onboarding KPIs 87

Intercom, Inc.

MARCH 14, 2018

Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Your solution should be the only incentive needed. Evaluate the findings.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Messages that Matter

AUGUST 26, 2024

It is the key to getting partners to embrace and amplify your B2B software product messaging. The next step in the process is to create a group of several channel partners who will provide feedback when the team is doing research and as new versions of the messaging are created. Why did you decide to consider us?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Userpilot

AUGUST 28, 2024

This can include structured feedback sessions and regular updates. Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product. Looking into tools for product coordinators? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty.

Customer Experience 83

Customer Experience Analytic Tools Feedback Software User Testing 83