Userpilot

FEBRUARY 4, 2023

Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. These include key details like the user’s name, in-app behavior, preferred communication channel, level of product/industry knowledge, and job-to-be-done. Userpilot’s self-service knowledge base.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Gainsight

MARCH 20, 2023

That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today. Lack of depth in customer health scores can result in false-positive reports of happy customers who unexpectedly churn.

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

UX Studio: Product Management

NOVEMBER 24, 2020

We have successfully worked with over 250 clients across various industries, like fintech, fashion, healthcare, banking, traveling, education, digital solutions, just to mention a few. . Beyond has worked with enterprises and middle-sized companies from the media and IT industries. .

Product Research 116

Product Research Research Software Software Review Technical Review 116

UX Studio

DECEMBER 14, 2023

I remember my first impression when I came across their name: These people are doing something special and valuable, and I want to be part of it. My colleagues started their redesign work on Revolution Robotics, an educational robotics platform for children in the age group of 8-13.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

JANUARY 26, 2023

TLDR; SaaS customer onboarding is the product guidance and education new customers receive when they first sign up for your product. Just a name and email address are enough to get started. SaaS customer onboarding is the ongoing process of educating customers on your product and supporting them achieve their goals with it.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

DECEMBER 2, 2019

The tools we’ve chosen cater to a wide range of SaaS companies, from startups to large enterprises. Helpscout — For educating your customers. Customer education is a huge part of customer success. Helpscout is a great way to educate your customers and ensure they make the most out of your product.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. Marissa: The growth in our subscription business creates an opportunity for more SMB companies to harness the power of enterprise products.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

The Product Coalition

DECEMBER 31, 2023

The signals are always mixed, and with no clear incentive to come to a conclusion, it’s no wonder that the most common answer to product leadership questions is the professional equivalent of the romantic “It’s complicated”, namely “It depends”. Not because the reality is black and white, but because otherwise you can’t see clearly.

User Testing 103

User Testing Workshop B2B Leadership 103

Gainsight

JUNE 2, 2022

So, here are just a few of the names coming to the Pulse stage. DigitalOcean is at the forefront of a worldwide community of developers and business owners that espouse not only the use of technology but education. Erica is known for her ability to build high-performing teams in the enterprise technology industry. via GIPHY.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

MAY 3, 2023

Pendo onboarding functionality is a set of features that a digital product team can use to educate their users about their product and teach them how to use it. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users. It is also less expensive , with the lowest plan starting from $249/month.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

ProductPlan

APRIL 29, 2022

This means the messaging and marketing focus on educating the market about what differentiates their new product from the available alternatives. Honestly, novel products face additional hurdles at launch because they’re trying to make a name for themselves while also establishing an entirely new category. Product differentiation.

Product launches 52

Product launches Research Software User Testing Differentiation 52

UX Studio: Product Management

DECEMBER 7, 2022

From many clients, we’re proud to say that we worked with names such as Netflix, Google, HBO, Zignaly, and IncQuery Labs. The UX research consulting earned a global name with its research expertise, educational content, training, and UX consultancy services. . Both of these writings have been cited in thousands of articles. .

User Testing 52

User Testing Research Software Product Research UX 52

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Most often, the term "onboarding" is used to refer to the education of new users in the first few days after signup. This is especially valuable for enterprise companies with many thousands of users.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

UX Planet

JANUARY 16, 2024

In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Regular communication: Apart from style guides, it’s a good idea to create workshops to educate your team members on style consistency. Suddenly, there is no connection between the name, the logo, and the message.

Branding 95

Branding User Testing Product Research Data Visualization 95

Userpilot

JANUARY 11, 2022

This is aimed at the enterprise customer, who might have a more complicated use case that requires some dialog with Slack before they can jump in. So the first survey question gets you to put in your team name: The next question asks you to say what you’ll mainly be using Slack for. Slack onboarding signup page. Product tour.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

UX Studio: Product Management

JANUARY 8, 2021

Ramotion is a small design agency located in San Francisco, USA, that works with growing startups and enterprises. . Since 2009, they have worked with many notable companies such as Netflix, Adobe, Salesforce, Opera, and Avast, just to name a few. A digital product agency in San Francisco. Good design is never cheap.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Modus Create

MARCH 9, 2021

This shared passion became a part of the company’s DNA, including its very name. They began consulting at a large enterprise. Their experience in the open-source world taught them that the internet has changed education. One has a background in Arts, and the other is an Air Force veteran. Jay and Pat at a conference in 2009.

Magazine 98

Magazine Consulting Education Enterprise 98

The Product Guy

NOVEMBER 28, 2017

Please note, I am not able to disclose the names of the companies to maintain their privacy. In order to get buy-in from employees, there needs to be employee education and engagement with the lab, rather than limiting innovation to something exclusive to the lab space and staff. The execution and implementation are the hardest.

Product Research 98

Product Research Customer Experience Education User Testing 98

Userpilot

FEBRUARY 1, 2022

Appcues main features: flows (limited based on the plan you are on), checklists (available on the enterprise plan), NPS surveys data collection (with limited analytics sections), and events explorer (for tracking feature engagements with no code). Upgrade to Enterprise plan for onboarding checklists and localization. What is Appcues?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Instead, we mean the process of educating new users on how best to derive value from your product. Let’s begin. What is user onboarding process?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

The Product Guy

JULY 30, 2020

Write their names down and than ask yourself, who couldn’t sleep well when this project fails? Inis is a biologist by education who transferred from science to sales over market development into a product manager role 3 years ago. Focus on the list of people with a stakeholder and key stakeholder role in the project. Better Decisions.

CTO Coach 156

CTO Coach Customer Experience Software Review User Testing 156

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

Google hiring managers give an extensive overview of their hiring practices in their document aptly named " How We Hire ," packed with tons of actionable advice. The internship programs at Facebook are significantly educational, whereas internship programs at other companies may be more hands-on.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

UX Studio: Product Management

JULY 14, 2021

Since 2013, UX studio has worked with over 250 companies worldwide, and our portfolio lists notable clients such as Netflix, Google, HBO, and the United Nations World Food Programme, just to name a few. . Enterprise innovation, growth strategy, new business models development, brand strategy, and design are among R/GA core services. .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

UX Studio: Product Management

JANUARY 11, 2022

UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. As an established UX design agency with over ten years of experience, we have worked in fintech, fashion, digital solutions, traveling, education, and healthcare industries, just to name a few.

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

Userpilot

JANUARY 31, 2022

Responsibilities include building operational tooling to better solve root causes, building tools for specific business units so they are able to do their jobs with more reliable data, rearchitecting back-end tables to allow for faster and more reliable analytics (to name a few). Innovation Product Manager. Jen Swanson on PM Specializations.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. They also provide expertise in brand naming, go-to-market strategies, and campaign development.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

UX Studio: Product Management

JUNE 7, 2019

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. Healthcare, financial management or education – just to name a few – started going through great digital transformation.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Userpilot

MAY 7, 2021

For SaaS businesses, solutions like these will save money hiring an expensive support team, prevent support agents from quitting due to answering repetitive questions, reduce customer response times and better educate customers. Educate customers. It’s not sufficient anymore to only educate customers during initial onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 3, 2022

Think about your underlying information architecture: make sure you name any articles, documents, and guides in an intuitive way that helps customers find what they’re looking for. A nice feature here is the interactive ‘Asana Academy’, encouraging customers to educate and upskill themselves in a user-friendly interface.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Amplitude

OCTOBER 30, 2020

My name is Arjun Devgan and I joined Amplitude in May 2019 as its first-ever VP of Global Customer Success. Real Enterprise CS: A couple of years ago, I wrote this blog post for Gainsight about the CS Identity Crisis where I lamented how so many CS teams were charting the wrong course by pursuing CS models that just didn’t make sense.

Customer Experience 52

Customer Experience Software Review Technical Review B2B 52

PMLesson's Ace the PM Interview

JULY 13, 2020

Also unsurprisingly, education hasn’t kept up with growth. Getting PM-certified might be right for you if: You don’t have a traditional education that dovetails with a PM role (e.g. Industry leaders from Microsoft, Google, and Airbnb (to name a few) will teach you the basics of product management. The only catch? The price tag.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

UX Studio: Product Management

JULY 5, 2021

It publicly shares over 100 collaborations with such notable clients as Walmart, PwC, Morgan Stanley, Verizon, Intel, City Bank, and Facebook, just to name a few. . Its client focus comprises 60% of middle-sized companies, followed by 30% enterprises and 10% small businesses. The company explains there is a meaning behind their name.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

ProductPlan

FEBRUARY 24, 2021

Education is a core function of what we do here at ProductPlan. Overall, both UIs look great and function similarly with a few key trade-offs, namely function vs. design and variation vs. consistency. Enterprise: Contact sales. Enterprise: Contact sales. Enterprise Plus: Contact sales. Business: $49 per month.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Education is a core function of what we do here at ProductPlan. Overall, both UIs look great and function similarly with a few key trade-offs, namely function vs. design and variation vs. consistency. Enterprise: Contact sales. Enterprise: Contact sales. Enterprise Plus: Contact sales. Business: $49 per month.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Userpilot

NOVEMBER 17, 2021

WalkMe is one of the biggest names among digital adoption platforms (DAP). To be fair, WalkMe earns accolades for its customer education efforts, but that leads us to the next point…. For large, enterprise-level companies with significant financial and technical capital, WalkMe offers a valuable tool for user onboarding and training.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). I call this “building enterprise software while bypassing customer requirements at scale”.

Enterprise 139

Enterprise Customer Feedback Customer Experience Reporting Tools 139

Intercom, Inc.

MARCH 11, 2021

This is an area where customer success organizations have thrived in the past 10 years, of making a name for why retention is extremely important to the overall success of the business, especially when you’re a customer-driven organization. This is a large enterprise product. Farhan: I’m super passionate about this.

B2C 118

B2C B2B Reporting Tools Feedback Software 118