What Product Managers Can Learn From Batman Begins
The Product Coalition
MAY 24, 2022
Taking action in the absence of perfect data Continue reading on Product Coalition ».
Sat.May 21, 2022 - Fri.May 27, 2022
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SaaS Onboarding KPIs: Measure & Improve Customer Effectiveness
Product Management Today Submitted Articles
MAY 24, 2022
SaaS Onboarding KPIs measure how fast your customers are getting value from your product & suggests steps to improve product quality.
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Product Waste and The ROI of Discovery
Mironov Consulting
MAY 24, 2022
Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement. Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.
How to build machine learning-based products
Mind the Product
MAY 26, 2022
In this article, written for product managers, data scientists, and engineering teams we cover some growth areas and ideas on how to achieve more impact while working on building ML-based products. [.] Read more » The post How to build machine learning-based products appeared first on Mind the Product.
Your Guide to Product Management Interviews: Top Questions with Answers
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Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
What is first contact resolution (FCR)?
Intercom, Inc.
MAY 26, 2022
First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . Unlike “first call resolution”, a similar metric, first contact resolution examines your success across all channels, not just phone.
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
More Trending
A Manager’s Guide to Helping Teams Face Down Uncertainty, Burnout and Perfectionism
First Round Review
MAY 24, 2022
Uncertainty, burnout and perfectionism are holding teams back — Liz Fosslien is here to share tactical advice (and her signature witty illustrations) on how managers can help.
What we learned at MTP SF+Americas
Mind the Product
MAY 26, 2022
This week, thousands of product people from across the world came together both in-person and online for #mtpcon SF+Americas 2022. After a three-year hiatus of in-person events in the US, it was our first hybrid conference experience in San Francisco. Here’s a quick look at what we learned across the two days. [.] Read more » The post What we learned at MTP SF+Americas appeared first on Mind the Product.
Intercom on Product: Facing the tech slowdown
Intercom, Inc.
MAY 25, 2022
I’m not going to sugarcoat it – it’s not looking good out there. In the midst of a harsh market sell-off, many tech organizations, even some which, up until a few months ago, had been raising new rounds or had runway to spare, have started to announce spending cuts, layoffs, hiring freezes, and slowdowns. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities.
How To Include Accessibility In Your Digital Product Development Cycle
The Product Coalition
MAY 22, 2022
Action steps for product managers and development teams Continue reading on Product Coalition ».
Effective Risk Management: Balancing Safety, Compliance, and Opportunity
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Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
A Product Manager’s Journey
The Product Guy
MAY 22, 2022
From engineering to product management leadership is a familiar product management career path that interests many. Watch and learn more from product management expert, Benny Reich.
SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth,
Mind the Product
MAY 22, 2022
Product operations is an emerging function. How does it help modern product management organizations to scale effectively? In this Sunday Rewind, we look back to this popular post by Jonathan Hau, Senior Product Operations Manager, who broke it down for us… [.] Read more » The post SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth, appeared first on Mind the Product.
What is customer onboarding?
Intercom, Inc.
MAY 26, 2022
Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean? Customer onboarding programs differ by product and target customer.
Rising Uber Cancellations?—?What do you do as a Product Manager?
The Product Coalition
MAY 23, 2022
Rising Uber Cancellations?—?What do you do as a Product Manager? How do you figure out what the problem is. Photo by Paul Hanaoka on Unsplash Product Managers often deal with situations where they have to figure out what is causing an issue and figure out the possible steps to deal with the problem. This process, in general, takes a lot of collaboration with different individuals such as Data Scientists and Product Analysts to collect data and test our hypothesis.
4 AI Hacks to Make Sales Teams More Efficient
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
12 Knowledge Base Structure Best Practices For SaaS Companies
Userpilot
MAY 25, 2022
Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. reduce impending support tickets. improve product experience. This article outlines the best practices for creating an ideal knowledge base structure. Let’s get started. TL;DR.
Why it’s never a good idea to test your idea
Mind the Product
MAY 24, 2022
Product Managers are bombarded with feature requests and ideas every day. Even in companies with profound product knowledge, they’re consistently asked to test those ideas in their daily routine. Here is why you shouldn’t do so as a product manager. [.] Read more » The post Why it’s never a good idea to test your idea appeared first on Mind the Product.
What is an MQL (Marketing Qualified Lead)?
Intercom, Inc.
MAY 25, 2022
A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. . Marketing-qualified leads have registered interest in a brand’s products or services by engaging with a brand’s marketing efforts, such as by downloading content assets, filling out an outline form, or adding items to a shopping cart (without checking out). .
Understanding the Metaverse Experience: Explained in Seven Layers
The Product Coalition
MAY 23, 2022
A breakdown of what a metaverse is, and the seven conceptual segments that make up a metaverse design The technological progress from Web 2.0 to Web 3.0 paves the way to develop unique Metaverse projects. The fundamental elements of Web 3.0, like decentralization, can seamlessly enhance usability, communication, and interoperability in a metaverse. As many metaverse projects are being introduced recently and many more are yet to come, it is acquiring prominence as a profit-yielding opportunity a
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
What Coke’s Bottle Cap Innovation Reveals About What People Want
Gainsight
MAY 24, 2022
Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What do you want for dinner?” “I don’t care, you choose,” you know that every decision that gets made is a tiny miracle. . Inevitably, decisions create outbursts. Product managers know this all too well.
Robotics and society by Cynthia Yeung
Mind the Product
MAY 27, 2022
In this #mtpcon SF+Americas keynote, Cynthia Yeung, Head of Product at Plus One Robotics, gets us thinking about human/robot interaction and how we might discover a deeper understanding of our own humanity through robotics and AI. [.] Read more » The post Robotics and society by Cynthia Yeung appeared first on Mind the Product.
Don’t miss out on mentorship opportunities: Broadening our definition of mentorship
Intercom, Inc.
MAY 24, 2022
Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.
Harness the Power of Users' Unmet Needs
dscout People Nerds
MAY 25, 2022
Tapping the unmet needs of users is a hidden gold mine. So, what’s the right approach to get that valuable information? We have a few tips.
Build Your Best Product Strategy: An Action Plan You Can Start Now
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As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
How to Improve The Happy Path UX Flow by Focusing on Unhappy Paths
Userpilot
MAY 23, 2022
The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. Your retention rates will potentially increase, and so will customer satisfaction. Best of all? You can make this happen by optimizing the UX for unhappy paths within your product. This article shows you how. TL;DR. The happy path, also called happy flow or golden path refers to a series of ideal steps that the user takes within your product to achieve the desired result.
What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience
Mind the Product
MAY 24, 2022
On this week’s podcast, we speak to Lily Smith, Head of Product and Gro… wait…that name sounds familiar? For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective. With her many years of experience working in [.] Read more » The post What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience appeared first
7 TED Talk Recommendations by a UX Designer to Learn UX
freshtrax
MAY 24, 2022
Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog. To become a good UX designer, it is important to have a broad knowledge of UX design and in this article, we present seven TED Talks that go over seven different ideas.
Welcome to Productboard, SatisMeter!
ProductBoard
MAY 26, 2022
As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs. Achieving true customer-centricity is far from easy, especially when customer data is.
15 Modern Use Cases for Enterprise Business Intelligence
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
How To Improve Customer Retention and Reduce Churn With Proactive Engagement?
Userpilot
MAY 26, 2022
Customer engagement is a key factor in SaaS growth. A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Let’s get started! TL;DR. Proactive engagement is a means of providing customer service where companies actively make the first move to figure out the issues their customers are having.
Build what matters with vision-led product management
Mind the Product
MAY 23, 2022
In this #mtpcon Digital Americas session, CPO at WHOOP and author Ben Foster, explains how to think and operate like a true product leader regardless of your level or title. [.] Read more » The post Build what matters with vision-led product management appeared first on Mind the Product.
9 Effective Ways to Improve Collaborations in Product Development
Gocious Blog
MAY 24, 2022
Multi-stakeholder processes require collaborations to be effective. Think of your own company and all the different departments and teams involved in developing your products. You have your designers and engineers who create the ideas for the products or the new features that will be integrated. You have the entire production team that covers sourcing materials, manufacturing components, and assembly.
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