What Product Managers Can Learn From Batman Begins
The Product Coalition
MAY 24, 2022
Taking action in the absence of perfect data Continue reading on Product Coalition ».
Sat.May 21, 2022 - Fri.May 27, 2022
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SaaS Onboarding KPIs: Measure & Improve Customer Effectiveness
Product Management Today Submitted Articles
MAY 24, 2022
SaaS Onboarding KPIs measure how fast your customers are getting value from your product & suggests steps to improve product quality.
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Trending Sources
Product Waste and The ROI of Discovery
Mironov Consulting
MAY 24, 2022
Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement. Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.
How our infrastructure scales alongside our customers
Intercom, Inc.
MAY 25, 2022
We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. .
Less Stress, More Success: Accounting Best Practices & Processes for 2025
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
How to build machine learning-based products
Mind the Product
MAY 26, 2022
In this article, written for product managers, data scientists, and engineering teams we cover some growth areas and ideas on how to achieve more impact while working on building ML-based products. [.] Read more » The post How to build machine learning-based products appeared first on Mind the Product.
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
More Trending
A Manager’s Guide to Helping Teams Face Down Uncertainty, Burnout and Perfectionism
First Round Review
MAY 24, 2022
Uncertainty, burnout and perfectionism are holding teams back — Liz Fosslien is here to share tactical advice (and her signature witty illustrations) on how managers can help.
What is first contact resolution (FCR)?
Intercom, Inc.
MAY 26, 2022
First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . Unlike “first call resolution”, a similar metric, first contact resolution examines your success across all channels, not just phone.
What we learned at MTP SF+Americas
Mind the Product
MAY 26, 2022
This week, thousands of product people from across the world came together both in-person and online for #mtpcon SF+Americas 2022. After a three-year hiatus of in-person events in the US, it was our first hybrid conference experience in San Francisco. Here’s a quick look at what we learned across the two days. [.] Read more » The post What we learned at MTP SF+Americas appeared first on Mind the Product.
How To Include Accessibility In Your Digital Product Development Cycle
The Product Coalition
MAY 22, 2022
Action steps for product managers and development teams Continue reading on Product Coalition ».
Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
A Product Manager’s Journey
The Product Guy
MAY 22, 2022
From engineering to product management leadership is a familiar product management career path that interests many. Watch and learn more from product management expert, Benny Reich.
Intercom on Product: Facing the tech slowdown
Intercom, Inc.
MAY 25, 2022
I’m not going to sugarcoat it – it’s not looking good out there. In the midst of a harsh market sell-off, many tech organizations, even some which, up until a few months ago, had been raising new rounds or had runway to spare, have started to announce spending cuts, layoffs, hiring freezes, and slowdowns. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities.
Robotics and society by Cynthia Yeung
Mind the Product
MAY 27, 2022
In this #mtpcon SF+Americas keynote, Cynthia Yeung, Head of Product at Plus One Robotics, gets us thinking about human/robot interaction and how we might discover a deeper understanding of our own humanity through robotics and AI. [.] Read more » The post Robotics and society by Cynthia Yeung appeared first on Mind the Product.
Rising Uber Cancellations?—?What do you do as a Product Manager?
The Product Coalition
MAY 23, 2022
Rising Uber Cancellations?—?What do you do as a Product Manager? How do you figure out what the problem is. Photo by Paul Hanaoka on Unsplash Product Managers often deal with situations where they have to figure out what is causing an issue and figure out the possible steps to deal with the problem. This process, in general, takes a lot of collaboration with different individuals such as Data Scientists and Product Analysts to collect data and test our hypothesis.
15 Modern Use Cases for Enterprise Business Intelligence
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
What Coke’s Bottle Cap Innovation Reveals About What People Want
Gainsight
MAY 24, 2022
Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What do you want for dinner?” “I don’t care, you choose,” you know that every decision that gets made is a tiny miracle. . Inevitably, decisions create outbursts. Product managers know this all too well.
What is customer onboarding?
Intercom, Inc.
MAY 26, 2022
Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean? Customer onboarding programs differ by product and target customer.
What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience
Mind the Product
MAY 24, 2022
On this week’s podcast, we speak to Lily Smith, Head of Product and Gro… wait…that name sounds familiar? For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective. With her many years of experience working in [.] Read more » The post What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience appeared first
Understanding the Metaverse Experience: Explained in Seven Layers
The Product Coalition
MAY 23, 2022
A breakdown of what a metaverse is, and the seven conceptual segments that make up a metaverse design The technological progress from Web 2.0 to Web 3.0 paves the way to develop unique Metaverse projects. The fundamental elements of Web 3.0, like decentralization, can seamlessly enhance usability, communication, and interoperability in a metaverse. As many metaverse projects are being introduced recently and many more are yet to come, it is acquiring prominence as a profit-yielding opportunity a
How To Select the Right Software for Innovation Management
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Finding the right innovation management software is like picking a racing bike—it's essential to consider your unique needs rather than just flashy features. This oversight can stall your innovation efforts. Download now to explore key considerations for success!
Harness the Power of Users' Unmet Needs
dscout People Nerds
MAY 25, 2022
Tapping the unmet needs of users is a hidden gold mine. So, what’s the right approach to get that valuable information? We have a few tips.
What is an MQL (Marketing Qualified Lead)?
Intercom, Inc.
MAY 25, 2022
A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. . Marketing-qualified leads have registered interest in a brand’s products or services by engaging with a brand’s marketing efforts, such as by downloading content assets, filling out an outline form, or adding items to a shopping cart (without checking out). .
Build what matters with vision-led product management
Mind the Product
MAY 23, 2022
In this #mtpcon Digital Americas session, CPO at WHOOP and author Ben Foster, explains how to think and operate like a true product leader regardless of your level or title. [.] Read more » The post Build what matters with vision-led product management appeared first on Mind the Product.
7 TED Talk Recommendations by a UX Designer to Learn UX
freshtrax
MAY 24, 2022
Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog. To become a good UX designer, it is important to have a broad knowledge of UX design and in this article, we present seven TED Talks that go over seven different ideas.
How To Set Up Innovation So That It Aligns With And Enables Corporate Strategy
Speaker: Paul Heller
Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro
Welcome to Productboard, SatisMeter!
ProductBoard
MAY 26, 2022
As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs. Achieving true customer-centricity is far from easy, especially when customer data is.
Don’t miss out on mentorship opportunities: Broadening our definition of mentorship
Intercom, Inc.
MAY 24, 2022
Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.
SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth,
Mind the Product
MAY 22, 2022
Product operations is an emerging function. How does it help modern product management organizations to scale effectively? In this Sunday Rewind, we look back to this popular post by Jonathan Hau, Senior Product Operations Manager, who broke it down for us… [.] Read more » The post SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth, appeared first on Mind the Product.
9 Effective Ways to Improve Collaborations in Product Development
Gocious Blog
MAY 24, 2022
Multi-stakeholder processes require collaborations to be effective. Think of your own company and all the different departments and teams involved in developing your products. You have your designers and engineers who create the ideas for the products or the new features that will be integrated. You have the entire production team that covers sourcing materials, manufacturing components, and assembly.
Launching LLM-Based Products: From Concept to Cash in 90 Days
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
5 ways to create a more customer-centric business
ProductBoard
MAY 25, 2022
Customer obsession is not a new phenomenon. In 2020, a gradual shift became a sudden leap. Overnight, the pandemic changed the way businesses interact with consumers and reoriented their priorities. The transformed global environment has heightened the need for companies to improve their responsiveness to external changes by becoming truly customer-centric.
12 Knowledge Base Structure Best Practices For SaaS Companies
Userpilot
MAY 25, 2022
Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. reduce impending support tickets. improve product experience. This article outlines the best practices for creating an ideal knowledge base structure. Let’s get started. TL;DR.
Why it’s never a good idea to test your idea
Mind the Product
MAY 24, 2022
Product Managers are bombarded with feature requests and ideas every day. Even in companies with profound product knowledge, they’re consistently asked to test those ideas in their daily routine. Here is why you shouldn’t do so as a product manager. [.] Read more » The post Why it’s never a good idea to test your idea appeared first on Mind the Product.
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