Oren Steinberg

DECEMBER 9, 2018

After 15 years in hierarchical organizations I joined a flat one. With small task forces that make their own decisions. This seemed like product management heaven. All dotted lines erased! Now I can guide dev’ work directly using the power vested in me by the Holacracy Constitution. I can decide on priorities, manage sprints, call the shots. It’s like I’ve been given R&D resources at my product disposal without having to go through any managerial red-tape.

Product Management 40

Product Management Product Manager Management Management 40

Atomic Spin PM

DECEMBER 11, 2018

Wireframes are not just for designers! As a software maker, you can and should be using them to eliminate risk and validate concepts. These tools benefit the entire team, and they can be created by any member of the team. This crash course will teach you why wireframes are important, when you should utilize them, and how to best present them to your stakeholders.

Software Review 40

Software Review Customer Experience User Testing Document 40

TryMyUI

DECEMBER 12, 2018

Many of today's online sellers are hosted on massive DIY e-commerce platforms like Shopify and BigCommerce. These platforms provide lots of basic tools for non-experts to create usable experiences. We were curious to see what's possible with these tools – so we ran usability tests on 2 Shopify-hosted shoe stores: Allbirds and Greats. The post Allbirds vs Greats: UX Wars appeared first on TryMyUI Blog.

UX 65

UX Blog Testing 65

Product Talk

DECEMBER 12, 2018

Are you inviting your engineers to participate in discovery with you? If yes, do you get pushback from them? Does your organization prefer that your engineers only write code? Marty Cagan , in Inspired , argues, “If you’re just using your engineers to code, you’re only getting about half their value.” I couldn’t agree more. But too often we equate the value of an engineer with the code that she writes.

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Product Research Engineering Analytic Tools Feedback Software 278

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Data Visualization

The Product Bistro

DECEMBER 11, 2018

A recent round of staff reductions at work has led to the expected “goodbye” emails, where departing colleagues send notes of their departure, some memories, and contact information. Alas, the ones I have recently seen were somewhat, uh, pedestrian , and uninspired. I wistfully remember the art and creativity that people used to put into it.

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Sales Training Travel Customer Experience Messaging 195

bpma ProductHub

DECEMBER 9, 2018

By “Daniel Faggella – This article was originally listed on TechEmergence. This post breaks the original post into 2 Parts. Part 1 is here. Pointers for Applying Machine Learning to Business Problems 1– Begin with a priority problem, not a toy problem In an off-mic conversation with Dr.

Artificial Inteligence 150

Artificial Inteligence Consulting Article Product Strategy 150

Mind the Product

DECEMBER 13, 2018

We’re beyond excited to be bringing our flagship conference #mtpcon – the world’s biggest and best product conference – to Singapore on March 25-26. We’re thrilled to announce the first of our amazing line-up of speakers and announce all our deep-dive workshops, connecting international and regional thought leaders with the vibrant product and UX community across AsiaPac.

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Analytic Tools Workshop Data Visualization Government 153

The Product Bistro

DECEMBER 8, 2018

Way back, when I started the Product Bistro, I had a lot of spare time (between gigs), and I was using the blog to drum up some consulting, and piece work to fill in the gaps and time. I created this site to first describe what I could offer, and how my prior expertise could […].

Consulting 170

Consulting Blog Product Manager Product Management 170

Intercom, Inc.

DECEMBER 14, 2018

Email is an important channel for acquiring, supporting and retaining users. However, if not done properly, you can damage your sending reputation, meaning users won’t get your emails at all ??. Ultimately, fewer emails arriving at their intended destination means fewer conversions for you. “We’ve spent the past few months working hard on improving the systems that ensure stable, consistent deliverability for our senders” We’ve spent the past few months working hard on improving the

Analytic Tools 171

Analytic Tools Reporting Tools User Testing Data Visualization 171

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Alchemer Mobile

DECEMBER 12, 2018

The job of a mobile product manager is one of the most complex at any company. Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements, and myriad other activities, the list of “to-do’s” for mobile PMs can seem overwhelming. To avoid progress paralysis caused by too many competing tasks, mobile product managers must be master prioritizers.

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Framework Download Messaging Roadmap 124

Mind the Product

DECEMBER 11, 2018

There are lots of resources to help startups through their first product launch (if you haven’t found them yet, try looking here ). But what if you don’t work for a startup? Is the process different if you’re a product manager in an established organisation, where products have already been launched? The answer is yes…and no! Yes, because your goals are similar, whatever the company size.

User Testing 133

User Testing Customer Feedback Customer Experience Product launches 133

The Product Guy

DECEMBER 11, 2018

Every modern product organization is data-centric. Learn how to best leverage the data and the often missed pitfalls to watch out for. Watch as we learn more from product management expert, Jordan Bergtraum.

Product Management 134

Product Management Product Manager Management Management 134

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

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Enterprise

Amplitude

DECEMBER 11, 2018

Product-oriented engineering teams do more than just write code. They’re more than just a feature factory; they’re co-owners of the product experience. They look at the full picture to understand the value and impact of what they’re building. They talk to customers. And they rigorously analyze and measure the performance of features to unearth opportunities to improve.

Engineering 111

Engineering Onboarding KPIs User Testing Product Research 111

Mind the Product

DECEMBER 10, 2018

I’ve worked at two different startups, going from beta to 1.0 as the first non-founding member of the product team. Surprisingly, I had a completely different experience at each startup, even though they were both open source databases. If I were forced to prioritize (as all product managers naturally tend to do) and choose the most important lesson I learned, it’s that it’s not about the process, it’s about the people.

User Testing 128

User Testing Startups Engineering Customer Feedback 128

The Product Guy

DECEMBER 9, 2018

Thank you to everyone who attended the latest roundtable meet-up of The Product Group and discussed Balancing Product Needs and debated Featured Product, Smartling… And, also, thank you to our awesome sponsors who make everything possible…

Events 125

Events Product Manager Product Management Management 125

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Daniel Elizalde IoT Blog

DECEMBER 11, 2018

In this episode of the IoT Product Leadership podcast, we discuss how to build better products using continuous discovery. My guest today is Teresa Torres. Teresa is a Product Discovery Coach helping companies establish proficient discovery practices. I’ve known Teresa for many years and I consider her one of the top thought leaders in the Product space.

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Product Research Leadership 99

Mind the Product

DECEMBER 13, 2018

We took the decision to bring MTP Engage to Manchester a couple of years ago, based on the huge popularity of the ProductTank events we run in the city. This outing for MTP Engage has a distinctly Mancunian vibe, celebrating everything that’s going on in the city. It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Government 116

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? And since I’m focused mostly on consumer companies – is there anything exciting happening? After all, if we’re “between” platforms, and there isn’t something as big as the iPhone coming up, is there anything interesting left?

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Intercom, Inc.

DECEMBER 11, 2018

For online businesses, customer experience is king. It can be pretty simple if you listen to what your customers want, which usually boils down to a personalized, quick and low friction experience. Channels like live chat and self-service are highly preferred when it comes to customers getting answers to their questions. Crucially, enabling these channels can be just as much a vehicle for sales as it is for customer service.

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B2C Customer Experience User Testing Product Research 126

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Management

ProductPlan

DECEMBER 11, 2018

The most successful products I’ve been involved with in my career came about when the entire team opened the door to the mission at the same time, with similar expectations, and on equal footing. In other words, these teams started together. Not in silos. Not with each individual immediately going off to work on different aspects of the project.

Product Research 97

Product Research Reporting Tools UX Engineering 97

Mind the Product

DECEMBER 14, 2018

Google’s aim is to organise the world’s information and make it universally useful. From this original mission it has moved to making hardware such as Google Home. In this #mtpcon London talk, Google’s VP Design for Hardware, Ivy Ross, describes the challenge for her team of working out what it felt like when you held Google in your hand. Start With What’s Happened Before and Elsewhere.

User Testing 113

User Testing Research Software Customer Experience Product Research 113

The Product Guy

DECEMBER 13, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

Product Management 87

Product Management Product Manager Management Management 87

Intercom, Inc.

DECEMBER 13, 2018

We ?? video at Intercom. Our Marketing, Sales and Support teams all use it in different ways to convert, support and onboard users in an engaging and personal way that is unique to video. “Talk to your sales team. They know the failings and successes of your product better than you do”. But it wasn’t always like this. In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing cust

Education 91

Education Customer Experience Marketing 91

Speaker: Paul Heller

Most innovation work proceeds independently from company strategy. As a result, the products that arrive in the market are not well aligned with the company’s goals. This challenge is particularly significant in organizations with transformation-oriented strategies, where innovation must directly support growth, scalability, and strategic pivots. In this session, we will discuss why innovation in large companies is so often not aligned with the company’s strategy and what innovation leaders, pro

Strategy

The Product Coalition

DECEMBER 10, 2018

When the only tool you have is a hammer, every problem tends to look like a nail. A persistent problem I keep seeing is that some long-standing practices tend to take the place of better ways of doing things. I wrote about the example of product thinking and project thinking here , which is one way this happens. But so many other areas of product development are prone to this same problem.

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Weak Development Team Research Software Customer Experience User Testing 76

Pragmatic Marketing

DECEMBER 11, 2018

After a decade of working with Fortune 500 companies and completing more than 200 successful engagements, we at Ignite Advisory Group have worked with some outstanding client or customer advisory board (CAB) program managers. These are the point people tasked with the day-to-day operations of their CAB program, who establish and manage regular status meetings, ensure tasks are completed on time and oversee all meeting planning and logistics.

Customer Experience 70

Customer Experience Management Management Events 70

The Product Guy

DECEMBER 8, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

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Positioning Product Management Product Manager Management 74