AB Tasty

JANUARY 30, 2020

Companies live and die by their product lines. Yes, every single corner of your company matters. But your products are your foundation. Creating and selling them is the core function of your company. Your products bring in your revenue. They drive your growth. They set the direction for all of your sales, marketing, and strategic […]. This article was originally posted on AB Tasty as Product Management: How to Go from Good to Great.

Product Management 69

Product Management Product Manager Management Management 69

Mixpanel

JANUARY 28, 2020

Sometimes it’s crystal clear that the products we deliver to customers today won’t be what they want in the long run, or even a year from now. But what if you have something to lose by changing your R&D strategy? It might be revenue, a good-sized user base, or even all the time you spent to get where you are. This post is about navigating that tricky obstacle course to achieve long-term innovation.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

ProductCraft

JANUARY 27, 2020

Despite the proliferation of roadmapping tools, prioritization remains the most difficult part of the process. Without a way to reinforce the order of roadmap items, it just won’t stick. Over my years as a PM, I’ve established an effective roadmapping process. With this, and backed by effective strategy and strong leadership, I’ve helped develop roadmaps.

Roadmap 64

Roadmap Leadership Strategy Development 64

Mind the Product

JANUARY 31, 2020

In this blog post, I’ll explain why product managers need to solve user problems in a way that offers a great experience and makes them feel as though they’re understood. At the start of my career as a product manager, I came across a quote from Daniel Pink that has stuck with me over the years: Believe it or not, many people don’t care how awesome your product is.

Customer Experience 168

Customer Experience User Testing Research Software Finance 168

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Miro

JANUARY 27, 2020

5 Whys: Examples, explanations, and how to find the causes of problemsEvan Roxanna RamzipoorFreelance writerEvan Roxanna Ramzipoor is a writer based in California. She is the author of The Ventriloquists, and her writing has been featured in McSweeney’s, Salon, and others. Check out her work at erramzipoor.com.At some point, we’ve all experienced a problem with […].

Blog 48

Blog 48

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too. Customer retention is “vital to the growth of your business since the cost of acquiring a new customer is much greater than maintaining and growing an existing account.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userzoom

JANUARY 28, 2020

Welcome to the second part of our series where we delve into the more technical aspects of accessibility design offering practical guidance on making digital experiences open to everyone. This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

DISQO

JANUARY 27, 2020

As approaches to data collection evolve along with the increased pace of decision making within businesses, the dynamic between researchers and product management teams is changing. The democratization of data has muddled the responsibilities of both functions. Increasingly, product teams seem to be bypassing research and consumer insights teams by generating or acquiring their own research to inform the decisions they need to make.

Research Software 85

Research Software User Testing Feedback Software Product Research 85

Mind the Product

JANUARY 30, 2020

In this blog post, I’ll explore how momentum behavior, loss aversion, and the default effect can influence the adoption rates of product features and give examples of how you can address these hurdles. We humans are resistant to change, which can be an obstacle when introducing new product features to the marketplace. App developers, marketers, and designers often have to overcome psychological barriers that prevent users from changing their habits and adopting new behaviors.

Customer Experience 172

Customer Experience User Testing Research Software UX 172

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Data Visualization

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience. Therefore, product managers and product leaders have seen a large increase in responsibility and potential company-wide impact.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. When done right, they help drive focus, alignment, accountability, and an outcome-orientation throughout the organization. However, too often, OKRs are implemented poorly, resulting in the promised benefits never being realized.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Product Management University

JANUARY 29, 2020

The solutions manager role in its purest form mirrors one or more customer business functions. It feeds product management, product marketing, sales and customer success teams, and has no intended alignment to any products. Its mission is to deliver pure, unbiased customer business requirements to all customer-facing functions, especially product management, product marketing and sales.

Management 182

Management Management Agile Product Marketing 182

Piyanka Jain

JANUARY 31, 2020

Feature Engineering?—?Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

Engineering 170

Engineering CTO Data Visualization Banking 170

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

User Testing

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. In order to make the decision, enterprise teams typically answer three primary questions during their buying journey: Why should we change?

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Mind the Product

JANUARY 25, 2020

In this MTP Engage Manchester talk, Mayukh Bhaowal, Director of Product Management at Salesforce Einstein , takes us through how product managers must adjust in the era of artificial intelligence and what they must do to build successful AI products. Mayukh outlines five new skillsets that product managers must acquire. Problem Mapping. Data is the New UI.

Artificial Inteligence 173

Artificial Inteligence Research Software Product Management Product Manager 173

The Product Guy

JANUARY 26, 2020

Product management is difficult world to enter. How have you been able to overcome the various hurdles and open the right doors? Watch and learn more from product management expert, Tanya Koshy.

Product Management 166

Product Management Product Manager Management Management 166

Piyanka Jain

JANUARY 31, 2020

Feature Engineering?—?Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant. For example, in the case of a supervised classification 0/1 problem, many use LASSO now to identify features of importance instead of using the correlation matrix (stat approach).

Engineering 150

Engineering Data Visualization CTO Banking 150

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Data Visualization

Intercom, Inc.

JANUARY 28, 2020

Gone are the days of sales deals being closed with a handshake in a face-to-face meeting. Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . This rapid shift to the world of online sales has created an engagement gap between sales reps and buyers for many companies, resulting in an estimated 60 percent of all contracts being lost to indecision or simply going una

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Mind the Product

JANUARY 28, 2020

W. Edwards Deming wrote, “In God we trust, all others must bring data.” Product people hold on to this as a mantra – how else can we defend ourselves from random requests? – but we’re not always taught how best to use data. In this week’s episode, Lens.ai founder Mike Bugembe joins us on the podcast to chat about working with data scientists, and how best to collect, work with, and make decisions based on data.

Artificial Inteligence 165

Artificial Inteligence Product Research Data Visualization Research Software 165

The Product Guy

JANUARY 28, 2020

Are you familiar with how your users “perceive” your application or service? Do you celebrate with them when they’ve hit an important milestone? Adding delight and emotion to your application can have a profoundly positive impact on the user experience, create ‘tweetable moments’ and turn customers into evangelists. In this talk, learn how we at Google use the concept of “Engineering Emotions” to drive customer delight and evangelism especially in areas

Engineering 164

Engineering Customer Experience Enterprise User Experience 164

Ask Benny

JANUARY 25, 2020

When your product is your team. Your Team is Your Product One of the hardest things for a VP Product to do, as the team of product managers under his lead grows, is to release control. As a VP Product, you need to trust your product managers to make the right decisions. You need to empower them. One of the best ways to do it is to understand that your product is no longer “the product”.

Customer Experience 136

Customer Experience Vision Framework Roadmap 136

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Framework

Sachin Rekhi

JANUARY 29, 2020

It has been incredible to see such a positive response to my OKRs post. So many of you reached out telling me how valuable it was to hear about the details of implementing a successful OKR program. Many of you also reached out with follow-up questions asking me to dive deeper into aspects you were struggling with in your own implementation. I thought I would share the most frequently asked questions as a follow-up post for those interested.

Data Visualization 120

Data Visualization Technical Review Customer Feedback User Testing 120

Mind the Product

JANUARY 28, 2020

In this MTP Engage Manchester talk, Katherine Wastell and Louise Nicholas, Head of Design and Product Designer respectively at Co-op Digital , tell us how we can use service maps to fix some of the many problems that we can face in the world of product. The key points of their talk include: What is a service map. Problems that service mapping can solve.

User Testing 129

User Testing Research Software Customer Feedback Feedback Software 129

Business of Software Conference

JANUARY 27, 2020

Professor Clayton Christensen | An Appreciation. We’re very sad to hear that Professor Clayton Christensen has died at the tragically early age of 67. He was a mensch. He left a dent in the universe and leaves a hole that cannot be replaced. One of the most lovely people and someone that has had a huge influence on many of us in the Business of Software community.

Entertainment 127

Entertainment Books Framework Events 127

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market. Some people are not feeling comfortable with all of the above.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Strategyzer

JANUARY 30, 2020

A big problem that we often see out in the field is that we humans have a tendency to make a lot of assumptions.

Books 145

Books Leadership 145

Mind the Product

JANUARY 28, 2020

Day-one psychology asks you to generate an interrupt to your mindset continually, or regularly, in order for you to perform at your best. Here are a few tricks and tips to help you accomplish this. Amazon CEO Jeff Bezos famously signs off his annual shareholder letter “It remains day 1”. In one of these letters a few years ago he explained why. Day 2 is stasis.

Weak Development Team 128

Weak Development Team User Testing Travel Workshop 128

Pragmatic Marketing

JANUARY 30, 2020

Editor's Note: Also see Tom Noser's article, "Taking Inventory: Identify Your Leadership Strengths (and Weaknesses) for Career Success," in the Winter 2020 issue of The Pragmatic magazine. Product management is a leadership position. You have to influence others and create conditions for them to do their best work. That's leadership. To be an effective product manager, you need to decide what kind of leader you want to be.

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Magazine Leadership Reference Positioning 91