Sat.Feb 19, 2022 - Fri.Feb 25, 2022

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The Five Stages of Product Adoption

Alchemer Mobile

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics, and provided some strategies for how to improve product adoption. What is product adoption? Product adoption refers to how customers embrace and use a product. It is the way in which customers discover a new product, understand its purpose and value, and then continue to use it as intended.

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Disruptive Product Design, According to Jenine Lurie

The Product Coalition

Stories about how to design for maximum productivity with minimum wasted effort or expense Continue reading on Product Coalition ».

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The wrong ways to be data driven

Mind the Product

Data is a critical cornerstone of informing every single product decision we make today. Let’s look at all the wrong ways to be data-driven and how we can change that with a few concrete examples below. [.] Read more » The post The wrong ways to be data driven appeared first on Mind the Product.

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How Can Product Managers Deal With Faulty Components?

The Accidental Product Manager

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. So I’m willing to bet that you are pretty proud of your product. You believe that you are using your product development definition to provide your customers with a high quality product that can meet their needs better than any other product that is currently on the market.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Five Ways to Track Customer Sentiment

Alchemer Mobile

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. But where should you start? This post covers five ways to track and evaluate customer sentiment. Before we begin, let’s align on the the importance and value of customer sentiment. What is customer sentiment and why does it matter?

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Thriving in hypergrowth – Cassidy Fein on The Product Experience

Mind the Product

While hypergrowth can be amazing, it comes with a separate set of challenges. We talked with Cassidy Fein about how to navigate this environment. [.] Read more » The post Thriving in hypergrowth – Cassidy Fein on The Product Experience appeared first on Mind the Product.

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Security at Intercom: How our InfoSec team protects our customers’ data and trust

Intercom, Inc.

??At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. From the beginning, we’ve considered customer data to be one of Intercom’s most critical assets and focused our efforts on protecting it by building strong internal security foundations for our product and infrastructure. .

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See and Resolve Team Dependencies, Part 2: One Person Outside the Team

Johanna Rothman

Small-World Network. Does your organization have an enterprise architect or Chief Product Person? We create these positions to check that the teams don't try to implement something “wrong.” However, a single person in this position creates bottlenecks and dependencies. (A committee might create even tighter bottlenecks.) Those dependencies slow the work.

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Scaling Customer Obsession In Your Organization, Part 2: Skills and Tools

The Product Coalition

Cincinnati Bengals fans | Ian Johnson/Icon Sportswire via Getty Images If you’ve ever been to a big game, you can instantly tell the true die-hard fans from everyone else. An everyday fan might wear a jersey or hat with the home team logo. But the die-hard fans? They have it all: Noisemakers. Big signs. Bodypaint. Anyone can say they are a fan, but… do they have the gear?

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Web3 for product managers

Mind the Product

In this blog post, Paul Shustak summarizes the main cultural, technical, economic, and UX differences in product management and product discovery on web3 applications. [.] Read more » The post Web3 for product managers appeared first on Mind the Product.

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One Question to Help You Get More Done

Nir Eyal

It was 9 a.m. and Wendy, a freelance marketing consultant, knew exactly what she needed to do for the next hour: be in her office chair to write new client proposals, the most important task of her day. As she held her coffee mug with both hands and took a sip, a fantastic addition to the proposal entered her head. “This is going to be great!” she thought to herself.

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10 teamwork tips custom-built for 2022

Atlassian

5-second summary. 2022 promises to (finally) be the transitional “light at the end of the tunnel” year we’ve been waiting for. Which means the shape of teamwork is likely to change (again). When we asked our Atlassian Community members for their top tips, communication and empathy featured prominently. Community members also shared ideas for reducing burnout and workplace stress.

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Products Don’t Exist in A Vacuum: A Practical Guide to Business Models

The Product Coalition

The value proposition has become such a buzzword that some started believing it’s all they need to achieve success. It’s not. Photo by Felipe Furtado on Unsplash Even the most prominent value proposition is useless if it can’t be supported by solid business fundamentals. One can’t feed mouths or pay salaries with a value proposition. Some think they don’t have a business model?

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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(Product) Strategy by Andrew Tokeley

Mind the Product

In this ProductTank Wellington talk, Andrew Tokeley, Product Leadership Coach, explains why strategy is a big part of trying to help product managers connect the dots and prove the value of what they’re working on and why many can struggle with lack of strategy. [.] Read more » The post (Product) Strategy by Andrew Tokeley appeared first on Mind the Product.

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Product Optimization

ProductPlan

What is Product Optimization? Product optimization is the process of refining and improving a product to make it more valuable to current users and more attractive to new ones. As a product manager , you should optimize your product pre-launch during the initial development. The process should continue after the product hits the market and until your company sunsets it.

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Realizing Customers’ Needs

The Product Guy

A lot of people say they focus on customers needs, but it is VERY difficult in practice. Watch and learn more from product management expert, Tanya Koshy.

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Why is Agile Still Being Treated as Gospel?

The Product Coalition

Agile just turned twenty-one, but don’t put away that fake ID yet. This software development methodology is still in its infancy when it comes to our understanding of which teams should be embracing it and which should be shunning it. Ever since the Agile Manifesto was written in 2001, the concept of becoming more efficient by embracing iterative delivery models and “learning-on-the-go” has captivated senior executives to junior project managers alike.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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SUNDAY REWIND: The typology of design sprints

Mind the Product

Design sprints can be crafted to help meet your team meet its goals and needs but which type is right for your team? This Sunday Rewind we’re back in 2017 and revisiting a ProductTank San Francisco talk by Kai Haley and Burgan Shealy. In it share their insights into the different types and how they can be [.] Read more » The post SUNDAY REWIND: The typology of design sprints appeared first on Mind the Product.

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New: Track specific CVEs in Feedly

Roy Madden

What's New. Leo now autocompletes specific CVE IDs so you can monitor for exploits or attacks, or track threat intelligence reports mentioning the CVE. Looking to monitor a specific CVE ID? Previously, you had to type in the exact CVE ID and be sure it was the right number. Now, Leo autocompletes the CVE ID and shows you the description of the vulnerability , so you can be sure you’re tracking the right one.

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The Interview Balancing Act: How to Build Rapport with Participants

dscout People Nerds

It’s tricky to stay completely neutral and keep participants engaged, but over-excitement can lead to dishonest answers. Use these tips to find the right mix of the two.

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Sorry Marty, I love you but I don’t use your definitions of Product anymore

The Product Coalition

Crafting an actionable definition for modern product management One of the questions that founders and CEOs often ask in VP / Head of Product interviews is, “What is product management to you?” Today I will answer that starting from one of the most popular definitions we all use, and explain why concepts like decisions, customers, and business objectives can no longer stay hidden behind different words when talking about product management.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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How to navigate tricky work relationships

Mind the Product

In this MTP Leader panel, our line-up of experts joined Emily Tate, Mind the Product’s Managing Director, to discuss how to navigate tricky work relationships. [.] Read more » The post How to navigate tricky work relationships appeared first on Mind the Product.

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Linking user experience and instructional design

TryMyUI

A look at how instructional design and user experience are related and similar but also different. Explore how these two different approaches to design are closely related, while being used in two different realms--UX in technology and web/mobile app design, and ID in education. The post Linking user experience and instructional design appeared first on TryMyUI Blog.

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What Is A Product Qualified Lead And How To Improve The PQL Conversion Rate In SaaS?

Userpilot

If your company has adopted a product-led growth business model, then PQL marketing should be a major part of your focus. What goes into qualifying leads as PQLs? How do you improve the customer’s journey and your sales process so they get more value in their free trial and become paying customers? Is this particular SaaS model even important? In this article, you’ll get the answers on how your business can implement this strategy the right way.

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How Product Managers Can Use Video to Improve Cross-Functional Team Alignment

ProductPlan

Narrate Roadmap Walkthroughs with a Vimeo Recording: How Cool Is That! As a product professional, you know a roadmap is a valuable tool. The roadmap allows you to create strategic alignment with teams across your company. And with ProductPlan’s new Vimeo integration (available only on our Professional and Enterprise plans), you can now make your roadmaps more straightforward.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Strengthening collaboration between business and product

Mind the Product

In this #mtpcon session, Priscilla Anais, Associate Vice President of Product at Tokopedia, provides tips to help product teams improve collaboration, maximize their impact, and make work more delightful. [.] Read more » The post Strengthening collaboration between business and product appeared first on Mind the Product.

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See and Resolve Team Dependencies, Part 1: Inside the Team

Johanna Rothman

Even when managers try to create cross-functional teams, the teams still have dependencies. Dependencies slow and make finishing the work more difficult. Too many teams have a built-in dependency creator—code review. When we take time to perform code review after we write the code (or the tests), we create dependencies between the people on the team.

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The 7 Most Important User Experience Metrics To Track For SaaS Success

Userpilot

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave. To make sure your users don’t churn, you need to track and optimize the right metrics to enhance user experience and satisfaction.